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Random BSOD on a Windows 7 64bit machine


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9 replies to this topic

#1 eabad

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Posted 23 September 2014 - 01:13 PM

Hi all,

 

I was wondering if anyone could help me out with one of our laptops that keeps getting random BSOD.  I've attached the minidump and I've used BlueScreenView program to view the log and here's what it says:

- BAD_POOL_HEADER

- PAGE_FAULT_IN_NONPAGED_AREA

- KMKODE_EXCEPTION_NOT_HANDLED

- SYSTEM_SERVICE_EXCEPTION

- IRQL_NOT_LESS_OR_EQUAL

 

The laptop is a Lenovo ThinkPad E540 and I've used the Lenovo System Update to update the drivers such as wireless NIC and also the BIOS but laptop is still getting BSOD.  Thank you in advance.

 

Regards,

Edgar

Attached Files



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#2 hamluis

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Posted 23 September 2014 - 01:31 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Laith225

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Posted 23 September 2014 - 02:17 PM

eabad, I was able to read some dumpfiles.

The first "KMODE_EXCEPTION_NOT_HANDLED" was caused by following driver: Netwsw02.sys

The first "SYSTEM_SERVICE_EXCEPTION" was caused by following driver: fltmgr.sys

The first "BAD_POOL_HEADER" was caused by following driver: ndis.sys

 

If i were you i would go to lenovo webpage and download all the drivers.

 

1. Look at device manager and see what driver type you have (Example Atheros WLAN instead of Intel Network Driver)

2. Download these drivers(up to date) for Windows 7 64-bit.

3. Install them.

If that dosen't work then report back.

 

Cheers,

Laith225

 

Edit: If you need further infomation on the BSODS then check out microsoft bug check website. BSOD Bug check site


Edited by Laith225, 23 September 2014 - 02:19 PM.


#4 Jared44

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Posted 23 September 2014 - 02:45 PM

Lets take a look at the dump files.

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800a5104f0, The pool entry we were looking for within the page.
Arg3: fffffa800a510590, The next pool entry.
Arg4: 00000000040a0010, (reserved)

So the next pool entry was wrong because the header in a linked list was corrupt.

1: kd> !pool fffffa800a5104f0
Pool page fffffa800a5104f0 region is Nonpaged pool
 fffffa800a510000 size:  100 previous size:    0  (Allocated)  MmCa
 fffffa800a510100 size:   80 previous size:  100  (Allocated)  Even (Protected)
 fffffa800a510180 size:  100 previous size:   80  (Allocated)  MmCa
 fffffa800a510280 size:  160 previous size:  100  (Allocated)  Ntfx
 fffffa800a5103e0 size:   10 previous size:  160  (Free)       wgmu
 fffffa800a5103f0 size:  100 previous size:   10  (Allocated)  Ntfx
*fffffa800a5104f0 size:   a0 previous size:  100  (Free ) *Vadm
		Owning component : Unknown (update pooltag.txt)

fffffa800a510590 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff80003068a38
Unable to get pool big page table. Check for valid symbols.
fffffa800a510590 is not valid pool. Checking for freed (or corrupt) pool
Bad previous allocation size @fffffa800a510590, last size was a

***
*** An error (or corruption) in the pool was detected;
*** Attempting to diagnose the problem.
***
*** Use !poolval fffffa800a510000 for more details.


Pool page [ fffffa800a510000 ] is __inVALID.

Analyzing linked list...
[ fffffa800a510590 ]: invalid previous size [ 0x9 ] should be [ 0xa ] //here's the corrupt list, the previous size was meant to be 0xa not 0x9


Scanning for single bit errors...

None found

Without a Kernel memory dump it's difficult to say exactly.

1: kd> k
Child-SP          RetAddr           Call Site
fffff880`0d27c418 fffff800`02ff5cae nt!KeBugCheckEx //the pool was corrupt as it found the header in the link list pointed to the wrong pool
fffff880`0d27c420 fffff800`02eaf4c5 nt!ExDeferredFreePool+0x12da //free the memory address which was deffered until later
fffff880`0d27c4d0 fffff800`02ec1e53 nt!NtFreeVirtualMemory+0x705 //free memory address
fffff880`0d27c5d0 fffff800`02ebe410 nt!KiSystemServiceCopyEnd+0x13
fffff880`0d27c768 fffff880`050b3c97 nt!KiServiceLinkage
fffff880`0d27c770 fffff880`050d9a32 dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+0x5a3 //graphics display routines
fffff880`0d27c840 fffff960`00201efe dxgkrnl!DxgkRender+0x502 //graphics display routines
fffff880`0d27cab0 fffff800`02ec1e53 win32k!NtGdiDdDDIRender+0x12 //graphics display routines
fffff880`0d27cae0 00000000`739c164a nt!KiSystemServiceCopyEnd+0x13
00000000`02ffe518 00000000`00000000 0x739c164a //beginning of the callstack as seen by the null return address so we know there was nothing before this

It may or may not be related to the display driver but lets look at it anyway.

igdkmd64	fffff880`04c2b000	fffff880`05069220	Thu Aug 08 15:38:55 2013 (5203ad7f)	0044d281		igdkmd64.sys

Your display driver is quite outdated, I suggest you update it.

 

The other dump files are quite vague part from another 0x19 bugcheck which indicates your network driver is freeing the wrong pool.

1: kd> lmvm dnelwf64
start             end                 module name
fffff880`04400000 fffff880`04425000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 07:36:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It's very out of date, over 3 years old.

 

You need to update it.

 

It's the Citrix Deterministic Networks DNE Driver



#5 Laith225

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Posted 23 September 2014 - 02:56 PM

@Jared44 

I said the samething...

But thanks for the bug check. I could analyze further. 


Edited by Laith225, 24 September 2014 - 12:12 AM.


#6 eabad

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Posted 23 September 2014 - 03:08 PM

Thanks everyone for the suggestions.  I'll get report on the MiniToolBox & Speccy and  I'll also update drivers mentioned.  I'll update this post once it's completed.



#7 eabad

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Posted 25 September 2014 - 01:42 PM

I apologize for not replying soon.  I was finally able to work on the laptop. I've updated my video driver, WiFi driver as well as Bluetooth, and any other update I could find from Lenovo's site. 

 

I've attached my MiniToolBox results and here's the Speccy info which are taken after updating the drivers: http://speccy.piriform.com/results/VUq0IirCNFDQXZLsPBy0aoO

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Administrator (administrator) on 25-09-2014 at 08:56:20
Running from "E:\"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/25/2014 08:14:01 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (09/25/2014 08:14:01 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (09/25/2014 08:09:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/24/2014 09:53:20 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17280 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 235c

Start Time: 01cfd873b4a86c36

Termination Time: 15

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (09/24/2014 09:34:07 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (09/24/2014 09:34:07 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (09/24/2014 09:28:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/24/2014 04:10:21 PM) (Source: RIM MDNS) (User: )
Description: 648: ERROR: read_msg errno 0 (The operation completed successfully.)

 

Error: (09/24/2014 04:10:21 PM) (Source: RIM MDNS) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

 

Error: (09/24/2014 01:05:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

System errors:
=============
Error: (09/24/2014 06:59:09 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/24/2014 06:59:09 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/24/2014 06:59:09 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/24/2014 06:56:35 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/24/2014 06:56:18 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/24/2014 06:56:18 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

 

Error: (09/22/2014 10:29:11 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Event Log service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (09/22/2014 10:29:04 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\IWMSSvc.dll

 

Error: (09/22/2014 10:29:04 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\IWMSSvc.dll

 

Error: (09/22/2014 09:48:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.

Microsoft Office Sessions:
=========================
Error: (09/25/2014 08:14:01 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (09/25/2014 08:14:01 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

 

Error: (09/25/2014 08:09:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/24/2014 09:53:20 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17280235c01cfd873b4a86c3615C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (09/24/2014 09:34:07 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (09/24/2014 09:34:07 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

 

Error: (09/24/2014 09:28:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/24/2014 04:10:21 PM) (Source: RIM MDNS)(User: )
Description: 648: ERROR: read_msg errno 0 (The operation completed successfully.)

 

Error: (09/24/2014 04:10:21 PM) (Source: RIM MDNS)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

 

Error: (09/24/2014 01:05:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

CodeIntegrity Errors:
===================================
  Date: 2014-06-18 15:04:59.969
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

  Date: 2014-06-18 11:52:06.141
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

  Date: 2014-06-18 10:50:26.127
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

  Date: 2014-06-17 16:39:55.692
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat XI Standard (HKLM-x32\...\{AC76BA86-1033-FFFF-BA7E-000000000006}) (Version: 11.0.09 - Adobe Systems)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
ArcGIS 10.2.1 ArcReader (HKLM-x32\...\ArcGIS 10.2.1 ArcReader) (Version: 10.2.3497 - Environmental Systems Research Institute, Inc.)
ArcGIS 10.2.1 ArcReader (x32 Version: 10.2.3497 - Environmental Systems Research Institute, Inc.) Hidden
Autodesk MapGuide® Viewer ActiveX Control Release 6.5 (HKLM-x32\...\{E031338C-839D-4EDD-9537-99B653C39D81}) (Version: 6.5.6.11 - Autodesk, Inc.)
BlackBerry Link (HKLM-x32\...\BlackBerry_10_Desktop) (Version: 1.2.3.56 - BlackBerry Ltd.)
BlackBerry Link (x32 Version: 1.2.3.56 - BlackBerry Ltd.) Hidden
Brava! Reader 7.2 (HKLM-x32\...\{F692A3C3-8718-448C-9BBF-0186CBB7B7A4}) (Version: 7.2.0.96 - IGC)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.65.17.50 - Conexant)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{650DE870-ECA3-4E63-8D77-778512BE5D4C}) (Version:  - Microsoft)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Free DWG Viewer 7.2 (HKLM-x32\...\{90751489-B709-4D2F-8634-FEE00BFEC41A}) (Version: 7.2.0.69 - IGC)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Integrated Camera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10224 - Realtek Semiconductor Corp.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.10.1372 - Intel Corporation)
Intel® PRO/Wireless Driver (Version: 17.00.2000.1517 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3272 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1332.1) (HKLM\...\{302600C1-6BDF-4FD1-1307-148929CC1385}) (Version: 3.1.1307.0366 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® Smart Connect Technology 4.1 x64 (HKLM\...\{DBECAE94-4C04-40AC-9AFB-FA9953258EAF}) (Version: 4.1.41.2234 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.2.32 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{75895d95-3e4b-42b6-8440-97a0e234aeb3}) (Version: 17.0.2 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (Version: 17.0.0.0332 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.27.798.1 - Intel Corporation) Hidden
Java 7 Update 67 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417067FF}) (Version: 7.0.670 - Oracle)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Advanced Imaging 1.1.3 for JRE (HKLM-x32\...\InstallShield_{48FB7C81-0EF5-4857-8849-DD526BAC7A36}) (Version: 1.1.3 - Sun Microsystems, Inc.)
Java Advanced Imaging 1.1.3 for JRE (x32 Version: 1.1.3 - Sun Microsystems, Inc.) Hidden
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Lenovo Auto Scroll Utility (HKLM\...\LenovoAutoScrollUtility) (Version: 2.11 - )
Lenovo Patch Utility (x32 Version: 1.3.2.6 - Lenovo Group Limited) Hidden
Lenovo Patch Utility 64 bit (Version: 1.3.2.6 - Lenovo Group Limited) Hidden
Lenovo Peer Connect SDK (HKLM\...\{75C87855-9CBB-4892-B1A9-74C73A19CACA}_is1) (Version: 1.0.0.7 - Lenovo)
Lenovo Power Management Driver (HKLM\...\Power Management Driver) (Version: 1.67.04.05 - )
Lenovo QuickControl (HKLM-x32\...\{4855C42F-5197-4AAD-A50D-5066D2CC4647}) (Version: 2.20 - Lenovo Group Limited)
Lenovo System Update (HKLM-x32\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 5.06.0007 - Lenovo)
Metric Collection SDK (x32 Version: 1.1.0005.00 - Lenovo Group Limited) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Lync 2010 (HKLM\...\{81BE0B17-563B-45D4-B198-5721E6C665CD}) (Version: 4.0.7577.4446 - Microsoft Corporation)
Microsoft Office Access 2003 Runtime (HKLM-x32\...\{901C0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Standard 2010 (HKLM-x32\...\Office14.STANDARD) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Standard 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft OneDrive for Business 2013 - en-us (HKLM\...\GrooveRetail - en-us) (Version: 15.0.4649.1003 - Microsoft Corporation)
Microsoft Online Services Sign-in Assistant (HKLM\...\{5D62CA9E-C68A-4BED-A1E9-7D38D9DDC2DB}) (Version: 7.250.4122.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MicroSurvey CAD 2014 (HKLM-x32\...\{F2D225F5-9632-410E-934A-AA7437495E90}) (Version: 14.3.1.307 - MicroSurvey Software Inc.)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
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MySQL Connector/ODBC 3.51 (HKLM-x32\...\{BBFD9BC5-BB9A-4F9C-AD77-0BE3897FFE0F}) (Version: 3.51.30 - Oracle Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4649.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4649.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4649.1003 - Microsoft Corporation) Hidden
On Screen Display (HKLM\...\OnScreenDisplay) (Version: 8.40.00 - )
Paint.NET v3.5.11 (HKLM\...\{72EF03F5-0507-4861-9A44-D99FD4C41418}) (Version: 3.61.0 - dotPDN LLC)
Power Manager (HKLM-x32\...\{DAC01CEE-5BAE-42D5-81FC-B687E84E8405}) (Version: 6.66.1 - Lenovo Group Limited)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.21234 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.73.618.2013 - Realtek)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SonicWALL Global VPN Client (HKLM\...\{2B0BD3DD-EF7E-43EE-AC58-061E412BFFEF}) (Version: 4.7.3 - SonicWALL)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
ThinkPad UltraNav Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.7.40 - Synaptics Incorporated)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.STANDARD_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.STANDARD_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.STANDARD_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.STANDARD_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.STANDARD_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.STANDARD_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.STANDARD_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.STANDARD_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.STANDARD_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.STANDARD_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
USI Database Application (HKLM-x32\...\{32B397AF-F1D6-422B-ABFE-639E0BECD874}) (Version: 2.4.0000 - USI Database Application)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Windows Mobile Device Center (HKLM\...\{626672CD-BFCF-49A9-AEFE-AB0FED3BFC5B}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows Mobile Device Center Driver Update (HKLM\...\{92DBCA36-9B41-4DD1-941A-AED149DD37F0}) (Version: 6.1.6965.0 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 3810.47 MB
Available physical RAM: 2317.78 MB
Total Pagefile: 7619.13 MB
Available Pagefile: 5921.28 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.07 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:373.52 GB) NTFS
3 Drive e: () (Removable) (Total:3.8 GB) (Free:1.73 GB) FAT32

 

========================= Users: ========================================

User accounts for \\FD-LP-00390

Administrator            ghebb                    Guest                   

**** End of log ****

 


Edited by hamluis, 25 September 2014 - 03:46 PM.


#8 hamluis

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Posted 25 September 2014 - 04:20 PM

svchost.exe     Process ID: 1044     User: SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe
Memory Usage: 196 MB     Peak Memory Usage: 985 MB
 
 
Your system appears to have been designed for Win 8, yet you have an install of Win 7 that exhibits all sorts of "flakiness" , IMO, for want of a better term.
 
Have you tried to run Lenovo Diagnostics ?
 
Louis

Edited by hamluis, 25 September 2014 - 04:21 PM.


#9 eabad

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Posted 26 September 2014 - 02:12 PM

Hi Louis,

 

I have not run the Lenovo Diagnostics.  Yes you're correct the system was designed for Windows 8 but I've installed Windows 7 via clean install.  There are just some issues with Windows 8 on our work environment so we have Windows 7 instead.

 

Thanks,

Edgar


Edited by hamluis, 26 September 2014 - 02:22 PM.
Removed unnecessary quotebox - Hamluis.


#10 hamluis

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Posted 26 September 2014 - 02:25 PM

Well...it occurs to me that a system designed for Win 8...just might not have Win 7 drivers suitable for use.  I don't know but such would not surprise me.

 

Louis






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