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The Proxy Server Isn't Responding


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#1 dongoldenco

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Posted 23 September 2014 - 10:35 AM

This message appeared after I logged on yesterday.  The server is 127.0.0.1  port 8800

I'm running Windows 7, connected to Comcast. The other computers on this connection have no problem.

I have never requested a proxy server -- had to do some review to understand its function. I don't know how this connection was established. Comcast says it isn't theirs. This address gets a 502 Bad Gateway. 

 

I went to Network Settings > Internet Properties, and unchecked "Use a proxy server ... , OK

back to Internet Properties, the Apply control is dimmed. OK, back to Network Seetings, and 

"Use a proxy server" is checked again.  I clicked Advanced, cleared the proxy address, got a "Do you want to turn off the proxy connection?"  clicked Yes. The "Use a proxy server" box is now unchecked. 

Exit, Return, the box is checked again. 

 

I set up a new Administrator account, got same results. 



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#2 Comptech72

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Posted 23 September 2014 - 11:19 AM

Have you tried to reboot to safe mode with networking to see if you got the same error.  Try downloading and running malwarebytes and Junkware Removal tool.



#3 dongoldenco

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Posted 23 September 2014 - 12:03 PM

Shoulda thought of safe mode.  I have run MalwareBytes. I'll try safe mode.

Thanks



#4 dongoldenco

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Posted 23 September 2014 - 01:11 PM

In safe mode with networking, Control Panel doesn't show Network Settings



#5 dongoldenco

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Posted 23 September 2014 - 01:16 PM

Safe Mode with Networking, got the same message.  Opened Control Panel, it doesn't show Network Settings.

 

Opened Zone Alarm Firewall settings, checked allow proxy server and entered address and port as above.  Restated IE, got same message. 



#6 Wand3r3r

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Posted 23 September 2014 - 02:01 PM

"The server is 127.0.0.1  port 8800"

and

"checked allow proxy server and entered address and port as above.  Restated IE, got same message"

 

Of course you got the same message again.  127.0.0.1 is the loopback ip address which means go no where. 

http://compnetworking.about.com/od/workingwithipaddresses/g/127_0_0_1_def.htm

 

You are not using a proxy server.    You should not be enabling that in the firewall.

 

That message either relates to no network connection or that you have been hacked/played by malware or someone outside your lan.

 

You can try resetting your tcp/ip stack

http://support.microsoft.com/kb/299357



#7 dongoldenco

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Posted 24 September 2014 - 11:08 AM

Thanks, Wand3r3r and Comptech72 for your suggestions.  Resetting the tcp/ip stack didn't help.

The fact that when I uncheck the Use a Proxy Server control, and it resets itself, tells me that some malware is in control. 

I'm running MalwareBytes again. Since that computer can't connect, I'd like a recommendation of an antivirus, or anything else that may be useful, that I can download to this computer and run from a thumb drive.



#8 boopme

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Posted 24 September 2014 - 01:25 PM

Please also run these. All but ESET can be run off a flash drive.. Try running ESET after the others of your machine.. If needed use Safe Mode with Networking.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#9 dongoldenco

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Posted 25 September 2014 - 11:22 AM

Many thanks for the helpful instructions. I went through the first three steps: the Use Proxy Server checkbox remains unchecked, and I can connect using IE.  However, I can not connect to some websites, especially Google -- no problem with the laptop. They just show "waiting".  Others, like our local library website, have no problems.  ESET is one of the sites I can't reach, so I haven't run that.

 

I've had a password problem with Bleeping Computer, which I'll have to resolve tomorrow. Today, I have some accumulated priorities to take care of.I saved the logs, but I think that file is too long for an email. I'll zip them to a thumb drive and email the compressed file to you later.

 

I'm seriously thinking of just reinstalling Windows, because new problems keep cropping up.

 

Again, Thanks, and I'll appreciate any interim comments or suggestions.

 

Don Bishop






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