Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bad Image Errors


  • Please log in to reply
19 replies to this topic

#1 muzi

muzi

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 22 September 2014 - 10:30 PM

Hi,

 

Dell Inspiron 15 laptop is running win 8.1

 

My lady had the issue happen the first time and am unsure what she did

 

Malwarebytes and AVG turned up nothng and took forever to complete scans (overnight)

Computer is slow and hard to boot, taking many attempts

 

Whenever you open up a program, the errors follow.  Able to click OK and run firefox

 

Errors:

DBRUpd.exe - Bad Image

Toaster.exe - Bad Image

 

Please let me know where to start.

 

Thanks,



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:03 AM

Posted 23 September 2014 - 07:51 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 07:58 AM

 Results of screen317's Security Check version 0.99.87  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
Windows Defender                  
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 67  
 Adobe Flash Player     14.0.0.145  
 Mozilla Firefox (31.0)
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````



#4 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 08:00 AM

Farbar Service Scanner Version: 21-07-2014
Ran by Owner (administrator) on 25-09-2014 at 09:00:11
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#5 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 08:03 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Owner (administrator) on 25-09-2014 at 09:02:24
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1705 802.11b/g/n (2.4GHZ) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : HARLEX
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 54-35-30-1F-18-B6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-35-30-1F-18-B5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
   Physical Address. . . . . . . . . : 54-35-30-1F-18-B5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::75d9:ddc9:5d93:d078%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, September 25, 2014 8:17:42 AM
   Lease Expires . . . . . . . . . . : Friday, September 26, 2014 8:17:42 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 72627504
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-69-C6-25-EC-F4-BB-79-26-2D
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : EC-F4-BB-79-26-2D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:cd:1134:b597:4e2a(Preferred)
   Link-local IPv6 Address . . . . . : fe80::cd:1134:b597:4e2a%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-69-C6-25-EC-F4-BB-79-26-2D
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4006:807::1003
      74.125.226.33
      74.125.226.46
      74.125.226.40
      74.125.226.35
      74.125.226.39
      74.125.226.37
      74.125.226.41
      74.125.226.38
      74.125.226.32
      74.125.226.34
      74.125.226.36


Pinging google.com [173.194.123.39] with 32 bytes of data:
Reply from 173.194.123.39: bytes=32 time=18ms TTL=57
Reply from 173.194.123.39: bytes=32 time=16ms TTL=57

Ping statistics for 173.194.123.39:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 18ms, Average = 17ms
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=28ms TTL=51
Reply from 98.139.183.24: bytes=32 time=31ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 31ms, Average = 29ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...54 35 30 1f 18 b6 ......Bluetooth Device (Personal Area Network)
  5...16 35 30 1f 18 b5 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...54 35 30 1f 18 b5 ......Dell Wireless 1705 802.11b/g/n (2.4GHZ)
  3...ec f4 bb 79 26 2d ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.5     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.5    281
      192.168.1.5  255.255.255.255         On-link       192.168.1.5    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.5    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.5    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.5    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 10    306 2001::/32                On-link
 10    306 2001:0:9d38:90d7:cd:1134:b597:4e2a/128
                                    On-link
  4    281 fe80::/64                On-link
 10    306 fe80::/64                On-link
 10    306 fe80::cd:1134:b597:4e2a/128
                                    On-link
  4    281 fe80::75d9:ddc9:5d93:d078/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
 10    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/25/2014 08:57:59 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.17284 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f5c

Start Time: 01cfd531499911bb

Termination Time: 0

Application Path: C:\Windows\Explorer.EXE

Report Id: d307fc33-44b0-11e4-827f-5435301f18b6

Faulting package full name:

Faulting package-relative application ID:

Error: (09/25/2014 08:38:15 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: HARLEX)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/21/2014 08:33:37 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: HARLEX)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/21/2014 05:07:33 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 28f4

Start Time: 01cfd5df2e33be70

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 29976134-41d3-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 04:37:06 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 28a8

Start Time: 01cfd5dafd511014

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: f0d13569-41ce-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 04:09:11 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 26bc

Start Time: 01cfd5d6d12e9f01

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: bfe962de-41ca-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 03:41:01 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 26e0

Start Time: 01cfd5d29b89a5a9

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: c6c310b5-41c6-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 03:12:41 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2b78

Start Time: 01cfd5ce6aa24055

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 5e327272-41c2-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 02:06:32 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1bb8

Start Time: 01cfd5c608dc70ce

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 0042f501-41ba-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 01:38:14 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2750

Start Time: 01cfd5c1d7fec5a5

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: ea20f294-41b5-11e4-827f-5435301f18b6

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1


System errors:
=============
Error: (09/25/2014 08:53:48 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:43 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:37 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:35 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:32 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:27 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:25 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:53:22 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (09/25/2014 08:50:24 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070017: Update for Windows 8.1 for x64-based Systems (KB2975719).


Microsoft Office Sessions:
=========================
Error: (09/25/2014 08:57:59 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.17284f5c01cfd531499911bb0C:\Windows\Explorer.EXEd307fc33-44b0-11e4-827f-5435301f18b6

Error: (09/25/2014 08:38:15 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: HARLEX)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (09/21/2014 08:33:37 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: HARLEX)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142

Error: (09/21/2014 05:07:33 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2060528f401cfd5df2e33be704294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe29976134-41d3-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 04:37:06 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2060528a801cfd5dafd5110144294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exef0d13569-41ce-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 04:09:11 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2060526bc01cfd5d6d12e9f014294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exebfe962de-41ca-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 03:41:01 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2060526e001cfd5d29b89a5a94294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exec6c310b5-41c6-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 03:12:41 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.206052b7801cfd5ce6aa240554294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe5e327272-41c2-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 02:06:32 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.206051bb801cfd5c608dc70ce4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exe0042f501-41ba-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (09/21/2014 01:38:14 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20605275001cfd5c1d7fec5a54294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe\LiveComm.exeea20f294-41b5-11e4-827f-5435301f18b6microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1



=========================== Installed Programs ============================
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4765 - AVG Technologies)
AVG 2014 (Version: 14.0.4015 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4025 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4765 - AVG Technologies) Hidden
CyberLink LabelPrint 2.5 (x32 Version: 2.5.0.6603 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.3214 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.3123 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.3126 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (x32 Version: 12.0.3205.55 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.1.2 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.16.1 - Dell Inc.)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.1 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
DSC/AA Factory Installer (Version: 3.4.6299.48 - PC-Doctor, Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3308 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.0.1016 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Marvel Heroes Game (HKLM-x32\...\{ca6069b5-fc6b-4ce8-a03e-2304143706b7}_is1) (Version: 1.0 - Gazillion Entertainment)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.4.6299.48 - PC-Doctor, Inc.)
NVIDIA PhysX (HKLM-x32\...\{8B922CF8-8A6C-41CE-A858-F1755D7F5D29}) (Version: 9.12.1031 - NVIDIA Corporation)
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Pirate101 (HKLM-x32\...\{662140BE-138C-4DC1-B4CD-B62C6C855A25}) (Version: 1.0.0 - KingsIsle Entertainment, Inc.)
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.304 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.021 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
ROBLOX Player for Owner (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
ROBLOX Studio 2013 for Owner (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 3977.27 MB
Available physical RAM: 1477.25 MB
Total Pagefile: 7817.27 MB
Available Pagefile: 5570.71 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.59 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:457 GB) (Free:411.36 GB) NTFS
3 Drive x: (WINRETOOLS) (Fixed) (Total:0.48 GB) (Free:0.19 GB) NTFS
4 Drive y: (PBR Image) (Fixed) (Total:7.63 GB) (Free:0.69 GB) NTFS

========================= Users: ========================================

User accounts for \\HARLEX

Administrator            Guest                    Owner                    

========================= Restore Points ==================================

31-08-2014 01:19:01 Installed Java 7 Update 67
08-09-2014 11:46:50 Scheduled Checkpoint
11-09-2014 21:58:59 Windows Update
21-09-2014 00:07:57 Restore Operation
25-09-2014 12:50:20 Windows Modules Installer

**** End of log ****
 



#6 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 03:16 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/25/2014
Scan Time: 9:04:34 AM
Logfile: mbam scan log 09.25.2014.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.25.04
Rootkit Database: v2014.09.19.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Owner

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 306231
Time Elapsed: 2 hr, 37 min, 3 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:03 AM

Posted 25 September 2014 - 04:43 PM

Go on...


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 05:19 PM

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.09.25.09

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17239
Owner :: HARLEX [administrator]

9/25/2014 4:18:47 PM
mbar-log-2014-09-25 (16-18-47).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 307876
Time elapsed: 1 hour(s), 59 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#9 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 05:28 PM

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 09/25/2014 06:20:38 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Users\Owner\Downloads\SecurityCheck.exe (PID: 13564) [UP-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * MsKeyboardFilter [Missing Service]
 * CSC [Missing Service]
 * E1G60 [Missing Service]
 * kbldfltr [Missing Service]
 * storvsp [Missing Service]
 * Vid [Missing Service]
 * vmbusr [Missing Service]
 * vpcivsp [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 09/25/2014 06:22:58 PM
Execution time: 0 hours(s), 2 minute(s), and 20 seconds(s)
 



#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:03 AM

Posted 25 September 2014 - 06:57 PM

Your Event Viewer lists a bunch of these errors:

 

The device, \Device\Harddisk0\DR0, has a bad block.

 

Possibly you may have hard drive problem.

 

Press Windows logo key aa922834-ed43-40f1-8830-d5507badb56c_91. and start typing the following:
cmd
Right click on "Command Prompt" on the left, click on "Run As Administrator" at the bottom of your screen.
Command prompt window will open.
Paste this in:
chkdsk /r (<------watch for "space")
Press Enter.
Chkdsk will run.
Reboot.
Download ListChkdskResult.exe (by SleepyDude) from the link below:
https://dl.dropboxusercontent.com/u/12354842/My%20Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post
 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 25 September 2014 - 08:31 PM

Please advise. Following Message appeared in black box:

 

Microsoft Windows [Version 6.3.9600]

<c> 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>chkdsk r
The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)



#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:03 AM

Posted 25 September 2014 - 08:36 PM

Type "Y" and restart computer.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 26 September 2014 - 06:30 PM

Computer has been running Chkdsk since last night and remains at 10% complete.



#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:03 AM

Posted 26 September 2014 - 07:06 PM

Restart manually...

 

  • Download GSmartControl for Windows and save it to your desktop
  • Unzip the folder to your desktop
  • Double click gsmartcontrol.exe
  • Allow the program to search for and list your hard drive(s)
  • Double click your drive
  • Go to the PERFORM TESTS tab
  • Make sure that the TEST TYPE is set to SHORT SELF-TEST
  • Click the EXECUTE button
  • After the test completes, click the VIEW OUTPUT button and copy and paste the contents in your reply

 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 muzi

muzi
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 27 September 2014 - 09:16 AM

Manual restart not going well.  I get the Dell symbol and then nothing happens.  Still trying.

 

Thank you for your clear, concise and simple to follow instructions.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users