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Malwarebytes won't start


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2 replies to this topic

#1 yoface640

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Posted 22 September 2014 - 09:13 PM

A while back my malwarebytes wouldn't start so i uninstalled it and then reinstalled it. It worked again and then i ran a scan and removed all malware. Today, it wouldn't start and I dont wanna uninstall it. Plz help.



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#2 nasdaq

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Posted 27 September 2014 - 09:07 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Malwarebytes' removal Tool from the link below and run it. This will uninstall MBAM.
http://www.malwarebytes.org/mbam-clean.exe

Restart the computer normally and reinstall the application.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 nasdaq

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Posted 02 October 2014 - 08:02 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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