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Blue Screen of Death - IRQL not less or equal


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#1 sjh3450

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Posted 22 September 2014 - 03:28 PM

Hello,  I'm running Windows 7 64 bit on a Thinkpad T61 and recently every time I run uTorrent my machine blue screens after about 30-45 minutes.  Here is my log from blue screen view.  If you need anything else let me know.

 

==================================================
Dump File         : 092114-17316-01.dmp
Crash Time        : 9/21/2014 10:25:52 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c1f477
Caused By Driver  : hal.dll
Caused By Address : hal.dll+2477
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092114-17316-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 284,976
Dump File Time    : 9/21/2014 10:27:23 PM
==================================================
 
==================================================
Dump File         : 092114-16816-01.dmp
Crash Time        : 9/21/2014 12:08:44 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`031e8477
Caused By Driver  : hal.dll
Caused By Address : hal.dll+2477
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092114-16816-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 290,144
Dump File Time    : 9/21/2014 12:10:13 AM
==================================================
 
==================================================
Dump File         : 092014-16832-01.dmp
Crash Time        : 9/20/2014 6:56:49 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c1d477
Caused By Driver  : hal.dll
Caused By Address : hal.dll+2477
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092014-16832-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 284,496
Dump File Time    : 9/20/2014 6:58:17 PM
==================================================
 
==================================================
Dump File         : 092014-16738-01.dmp
Crash Time        : 9/20/2014 4:38:02 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c19477
Caused By Driver  : hal.dll
Caused By Address : hal.dll+2477
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092014-16738-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,216
Dump File Time    : 9/20/2014 4:39:36 PM
==================================================
 


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#2 Jared44

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Posted 22 September 2014 - 03:36 PM

Can you upload the dump files for analysis.

Go to

C:\Windows\minidump

Upload all those files by copying them to the desktop and compressing them in a single .zip folder.

Or even better, upload a Kernel memory dump.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

#3 sjh3450

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Posted 22 September 2014 - 04:07 PM

I attached the associated dump files from c:\windows\minidump 

 

The kernel dump link is below:

 

https://www.dropbox.com/s/jz35nsxe0to4f9i/MEMORY.zip?dl=0

Attached Files



#4 Jared44

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Posted 22 September 2014 - 04:33 PM

I'll get back to you tomorrow as I have no internet today, I'm using my phone sorry for the inconvenience.



#5 sjh3450

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Posted 22 September 2014 - 04:42 PM

No problem at all.  Thanks for your assistance.  



#6 sjh3450

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Posted 22 September 2014 - 09:32 PM

I installed the Windows debugger and looked at the Kernel dump and it turned out the issue was with the wireless network driver.  It had uninstalled itself recently and when it got re-installed it used the Windows Update version instead of the newest Lenovo provided driver.  I re-installed using the latest driver for Windows 7 from Lenovo and have yet to experience a blue screen since I did that.  So I think the issue is fixed.



#7 Jared44

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Posted 23 September 2014 - 01:08 PM

You are correct. Good job in finding it out yourself. If you need any other help or you are curious why the computer crashed in the first place then I'll be happy to help.






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