I have a Gateway NE71B laptop with 4GB DDR3 RAM upgradeable to 8GB. I purchased the additional memory and proceeded to install. However, I cannot find the slot to insert the new stick. I see what appears to be the slot located above the original memory, and it has the metal clips to secure the stick, but no “hole” to insert the stick. Belarc Advisor and Speccy recognize “Slot ‘DIMM 1’ is Empty” and “Slot “DIMM 0’ has 4096 MB”. I am confused. I’m running on Windows 7 Home Premium (x64) SP1 with a 500GB hard drive.