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I can view image files on my camera but not on pc


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7 replies to this topic

#1 TKDA

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Posted 22 September 2014 - 11:28 AM

Hello and good evening to you all, i need some urgent help please. I have a sony cybershot camera, with a 32gb Sandisc extreme memory card. I have used the camera and the memory card without any trouble for more than a year …until today. I am unable to view the images on this SDCard on any device other than the camera itself. They are very precious family reunion photos so I am desperate to access them and save them.

 

Some details:

I’ve been unable to download the photos from the memory card to my Sony Vaio computers (both are operating Windows 7 Professional). 

 

Initially I placed the SDCard into a card reader which I then opened on one of the PCs. All the images appeared (as usual) and I selected them all to copy/paste into a folder on my backup disc. Almost instantly I received an error message telling me that the files could not be copied because they did not exist in their original location (whatever that was intended to mean).

 

I then tried to download the images directly from the camera to the PC but received the same error message.

 

I also tried to access the images on another PC directly from the camera and then also by once again inserting the SDcard into a card reader I plug into the computer. But no matter what I do I get the same error :

Location unavailable.

 

And the DCIM folder in which the images would normally appear now contains two oddly labelled file folders (see below)

 

The funny thing is when I insert the memory card into the camera, all the pictures show fine, so at least they are on the memory card.

 

The folders appearing in the DCIM folder where the images were visible initially when I've first tried to copy them are listed on the system as being empty. However, the SDCard is very clearly near full – so the images MUST be on the card somewhere. I have checked to ensure I am able to view invisible files on the SDCard too, but none seem to appear. And I have also run a recovery program (Recuva) to see if the files can be found, but all that was recovered were old images that I had deleted several months back.

 

I should also add that I am certain the images are not recorded in the internal memory.
For one thing, the 32gb SD Card I'm trying to access has 30gb of images on it from this trip I've just taken to the family reunion and the internal memory is no where near that capacity.
For another, I can see the six images from the in-built memory in a seperate folder when I open the camera's folders on the computer.

 

So where are the images I can view on the camera being stored on the SD card.

And more importantly, how do I download these very precious images to my backup media.

 

I'm a bit confused as ALL the images I wish to save show when viewing via the camera.

 

Any and all assistance would be very much appreciated.

Thank you in advance for your help at this distressing time.



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#2 hamluis

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Posted 22 September 2014 - 11:36 AM

Uninstall/reinstall the Sony camera software...and then try.

 

Louis



#3 TKDA

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Posted 23 September 2014 - 05:29 AM

Uninstall/reinstall the Sony camera software...and then try.

 

Louis

 

Thank you Louis for this suggestion. I reinstalled Sony's PlayMemories Home software as was suggested, but alas I am no futther in things because I still cannot view the images I want to download anywhere other than on the camera itself.

 

I see all the images in excellent shape via the camera's viewscreen so they are definitely on the memory card. Any other suggestions would be most welcome.



#4 JohnC_21

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Posted 23 September 2014 - 11:44 AM

Install the Windows 7 Camera Codec Pack and see if that helps.

 

Edit: If you were able to view the images on the PC prior to the problem I would disregard the above.

 

With the SD card attached to the computer via the card reader go into disk managment. What is shown for the drive letter of the SD card you are trying to access?


Edited by JohnC_21, 23 September 2014 - 11:51 AM.


#5 Frozwire

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Posted 23 September 2014 - 09:57 PM

You can try to get an image of your SD card. Then scan your SD card using chkdsk to check for possible file system or file corruption.


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#6 TKDA

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Posted 24 September 2014 - 04:11 PM

You can try to get an image of your SD card. Then scan your SD card using chkdsk to check for possible file system or file corruption.


Thank you for that suggestion, it sounds like a good idea.
How would I go about getting an 'image' of the SD card -- I assume that this involves more than copy/paste because I cannot 'see' the files I want anywhere other than when viewing them on the camera.

#7 Chris Cosgrove

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Posted 24 September 2014 - 06:33 PM

Since these images are (1) important, and (2) you are certain they are still on the memory card, may I suggest you stop trying with this card until you have resolved this problem ?  This will eliminate any risk of damage to these images.

 

Put another card in your camera, step outside and bang off 30 - 50 images and then see what happens when you try transferring these ones. If the same problem occurs, then you will have a card with unimportant images to experiment with. If you use a small card, say 1 Gb, they are cheap enough to wreck !

 

My wife and I have a mix of Canon and Nikon cameras and I tried the supplied software with both when we first got it. I found that 'drag and drop' in Windows Explorer was faster than both and I have never used the maker's software since.

 

Chris Cosgrove



#8 jhayz

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Posted 24 September 2014 - 07:32 PM

Just to add also, can you right-click the SD card - Properties and see the capacity used and available? The data might be hidden or it needs attribute command line by a cmd prompt.


Tekken
 





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