HP warranty replaced the hard drive with a Seagate. It originally had a Western Digital. I tested the new Seagate hard drive with Piriform Speccy and it displayed a SMART status of "Warning". Speccy lists each attribute as good but I don't understand how to read the data. Everything I have heard about a SMART test that is in "Warning" status indicates a problem has been noted and the drive is likely to fail in the future.
I ran Seagates Sea Tools for Windows for SMART test only and it indicates a status of "Good". I am skeptical of the test results because Seagate has a lot of motivation to indicate passes to avoid warranty service.
So the Seagate has been running for a few months. One morning my user directory removed my real name and changed it to user name so my directory name for my documents now reads "c:\users\username\". About 80% of my documents are missing and some of my remaining user docs will not let me open them indicating I don't have rights to open the file. My personal account is as an administrator.
HP refuses to replace the hard drive because the computer still boots and have told me my only recourse is to reset the hard drive completely with back up discs I purchased from HP when I first bought the computer. This laptop has already had to be returned around 6 times for various times and I am sick of messing with it. Completely reloading all my software will may result in calls to Microsoft due to the number of reloads done on Windows 8.0 and to activate (Microsoft Office 13). Last time I had to call several other software vendors to reactivate after reload and if I has lost the "key" for anything I will wind up have to repurchase software I already paid for.
Due to the Seagate being in Speccy's "Warning" status since new and my current loss of data I think it is ridiculous to completely reload everything that really takes days to complete when I fully expect the drive to fail in the future.
Do I have any recourse with HP on the extended warranty that includes accidents and everything else? Right now they won't replace the hard drive and are ignoring the Speccy "Warning" status and my sudden loss of data. They ran their extended HP test from my hard drive and it passed but I believe the hard drive firmware may have either repaired sectors or hidden sectors that have gone bad.
Any suggestions greatly appreciated! Thanks
Forget to mention:
HP ENVY m7,j010dx
I7 4th gen processor
16 GB Ram
Edited by Justa, 22 September 2014 - 09:49 AM.