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Brand new computer infected


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#1 lesleyd

lesleyd

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Posted 21 September 2014 - 11:16 AM

I have a brand new computer, received it last week. I haven't even finished setting it up and now Macafee (useless) keeps popping up every 10 - 15 seconds telling me that a "Potentially Unwanted Program Blocked"

There are 3 files that keep repeating and I can't get rid of them:

PUP-FPS

BrowseFox

Pup-FKN

and I keep being inundated with ads.

 

Can someone please help me......



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#2 LiquidTension

LiquidTension

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Posted 21 September 2014 - 11:26 AM

Hello, 
 
Work your way through the following, and let me know how you get on. 
 
STEP 1
BY4dvz9.png.pagespeed.ce.cpqHQmQDB6.png AdwCleaner

  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator to run the programme.
  • Follow the prompts. 
  • Click Scan
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate. 
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean
  • Follow the prompts and allow your computer to reboot
  • After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.

-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.
 

STEP 2
xE3feWj5.png.pagespeed.ic.JE3sJIzHrn.png Junkware Removal Tool (JRT)

  • Please download Junkware Removal Tool and save the file to your Desktop.
  • Note: If you unchecked any items in AdwCleaner, please backup the associated folders/files before running JRT.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Right-Click JRT.exe and select xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator to run the programme.
  • Follow the prompts and allow the scan to run uninterrupted. 
  • Upon completion, a log (JRT.txt) will open on your desktop.
  • Re-enable your anti-virus software.
  • Copy the contents of JRT.txt and paste in your next reply.
     

STEP 3
xMgeHyNE.png.pagespeed.ic.49_rDPUa_4.png Internet Flush

  • Press the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the entire contents of the codebox below and paste into the Notepad document.​
    @echo off
    echo Flushing Internet. Please wait... >"%userprofile%\desktop\flushresults.txt"
    ipconfig /release >>"%userprofile%\desktop\flushresults.txt" 2>&1
    ipconfig /renew >>"%userprofile%\desktop\flushresults.txt" 2>&1
    ipconfig /flushdns >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh winsock reset all >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh int ipv4 reset >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh int ipv6 reset >>"%userprofile%\desktop\flushresults.txt" 2>&1
    echo.
    echo Deleting temp files/folders...
    del %TEMP%\*.* /F /S /Q
    rd /S /Q %TEMP%
    echo.
    echo Finished. Your computer will reboot. >>"%userprofile%\desktop\flushresults.txt" 2>&1
    shutdown -r -t 1
    del %0
  • Click Format. Ensure Wordwrap is unchecked
  • Click FileSave As and name the file flush.bat
  • Select All Files as the Save as type.
  • Save the file to your Desktop
  • Locate flush.bat xlmRDSkT.png.pagespeed.ic.UByFR5z3ld.jpg (W8/7/Vista) on your DesktopRight-click the icon and click xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator.
  • Your computer will reboot. If not, please manually reboot. 
  • After the reboot, a log (flushresults.txt) will be on your DesktopCopy the contents of the log and paste in your next reply. 
     

======================================================

STEP 4
xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • AdwCleaner[S0].txt
  • JRT.txt
  • flushresults.txt

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