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Brand new computer infected

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1 reply to this topic

#1 lesleyd


  • Members
  • 1 posts
  • Local time:11:46 PM

Posted 21 September 2014 - 11:16 AM

I have a brand new computer, received it last week. I haven't even finished setting it up and now Macafee (useless) keeps popping up every 10 - 15 seconds telling me that a "Potentially Unwanted Program Blocked"

There are 3 files that keep repeating and I can't get rid of them:




and I keep being inundated with ads.


Can someone please help me......

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#2 LiquidTension


  • Malware Response Team
  • 1,278 posts
  • Gender:Male
  • Local time:10:46 PM

Posted 21 September 2014 - 11:26 AM

Work your way through the following, and let me know how you get on. 
BY4dvz9.png.pagespeed.ce.cpqHQmQDB6.png AdwCleaner

  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator to run the programme.
  • Follow the prompts. 
  • Click Scan
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate. 
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean
  • Follow the prompts and allow your computer to reboot
  • After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.

-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

xE3feWj5.png.pagespeed.ic.JE3sJIzHrn.png Junkware Removal Tool (JRT)

  • Please download Junkware Removal Tool and save the file to your Desktop.
  • Note: If you unchecked any items in AdwCleaner, please backup the associated folders/files before running JRT.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Right-Click JRT.exe and select xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator to run the programme.
  • Follow the prompts and allow the scan to run uninterrupted. 
  • Upon completion, a log (JRT.txt) will open on your desktop.
  • Re-enable your anti-virus software.
  • Copy the contents of JRT.txt and paste in your next reply.

xMgeHyNE.png.pagespeed.ic.49_rDPUa_4.png Internet Flush

  • Press the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the entire contents of the codebox below and paste into the Notepad document.​
    @echo off
    echo Flushing Internet. Please wait... >"%userprofile%\desktop\flushresults.txt"
    ipconfig /release >>"%userprofile%\desktop\flushresults.txt" 2>&1
    ipconfig /renew >>"%userprofile%\desktop\flushresults.txt" 2>&1
    ipconfig /flushdns >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh winsock reset all >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh int ipv4 reset >>"%userprofile%\desktop\flushresults.txt" 2>&1
    netsh int ipv6 reset >>"%userprofile%\desktop\flushresults.txt" 2>&1
    echo Deleting temp files/folders...
    del %TEMP%\*.* /F /S /Q
    rd /S /Q %TEMP%
    echo Finished. Your computer will reboot. >>"%userprofile%\desktop\flushresults.txt" 2>&1
    shutdown -r -t 1
    del %0
  • Click Format. Ensure Wordwrap is unchecked
  • Click FileSave As and name the file flush.bat
  • Select All Files as the Save as type.
  • Save the file to your Desktop
  • Locate flush.bat xlmRDSkT.png.pagespeed.ic.UByFR5z3ld.jpg (W8/7/Vista) on your DesktopRight-click the icon and click xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator.
  • Your computer will reboot. If not, please manually reboot. 
  • After the reboot, a log (flushresults.txt) will be on your DesktopCopy the contents of the log and paste in your next reply. 


xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • AdwCleaner[S0].txt
  • JRT.txt
  • flushresults.txt

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