Our internet has been dropping every single night for the past month and a half. I have contacted my ISP, they have sent techs our and yet we are still having problems. They sent a tech out at night while we were having problems and tested a pole, he had perfect connection. So they replaced everything from that pole to the house, and gave us a new modem, yet we are still having problems. I just got off the phone with my company and they told me there is nothing else they can do, they have done everything. They told me I can either cancel, or figure it out on my own. I've posted on multiple forums, gotten other peoples advice, and still no resolution.
It's not throttling, our company doesnt do that. I'm desperate, and a little overwhelmed right now. I feel confused as to why my company is making me do all the work now. So I came here hoping that someone on here can help me figure out what is going on.
We should be getting around 10mbps and at night we get 0.
Ask for any information and ill do my best to get it for you, just really hoping to get this resolved.
I have detailed pictures of the lines, equipment, and our modem/router if you need those posted, im really hoping that someone here can help me pinpoint what the actual cause is since my ISP wont.
Edited by Petch, 21 September 2014 - 11:11 AM.