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Black desktop, no icons, no taskbar even after windows reinstall


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#1 George300

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Posted 21 September 2014 - 04:07 AM

Desperate situation here...
 
I have WIN7 SP1.
After logon the desktop is black with no icons. There is no taskbar, no start button. The shortcuts WIN+R, WIN+E, WIN+F, etc are not working.
The problem is also there in safe mode.
 
I read many things about explorer.exe being corrupted or infected.
My C:\Windows\explorer.exe file is 2,616,320 bytes
 
I tried many suggestions:
-I made sure there are no multiple displays in Display settings.
-I updated and run Malwarebytes Anti-Malware.
-I did a system restore.
-I run SFC /SCANNOW and took "Windows Resource Protection found corrupt files but was unable to fix some of them", but in the log file (CBS.Log) I found only errors "Cannot repair member file" about wmp.dll of Windows Media Player, so I did nothing cause Windows Media Player is irrelevant.
-I even did a windows reinstall, but the problem is still there! (btw, since then, windows fails to install many updates including IE11, so I now have IE8)
-I deleted the "iexplorer.exe" in key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution options" (there was no "explorer.exe" key to delete).
-I made sure the value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell is “Explorer.exe”.
-I did a Quick Scan with a Windows Defender Offline cd and found nothing.
-I created a new Windows user.
 
Nothing worked.
I cannot work on my pc and I am really desperate.
 


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#2 just1question

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Posted 21 September 2014 - 04:10 AM

I would say try another reinstall, but Im not sure if thats the case here. I have had several times when my computer would just do all this weird crap right after a reinstall sometimes. But I never heard of a iexplorer.exe being 2kb....

 

Sorry forgot to read the bottom, I dont know


Edited by just1question, 21 September 2014 - 04:11 AM.


#3 George300

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Posted 21 September 2014 - 04:14 AM

I would say try another reinstall, but Im not sure if thats the case here. I have had several times when my computer would just do all this weird crap right after a reinstall sometimes. But I never heard of a iexplorer.exe being 2kb....

 

Sorry forgot to read the bottom, I dont know

 

Not iexplorer.exe, but explorer.exe. And it is 2,49 MB.



#4 George300

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Posted 21 September 2014 - 06:53 AM

I followed this crazy suggestion from http://www.sevenforums.com/general-discussion/228301-windows-7-there-no-icons-taskbar-my-desktop.html:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > Current Version > Winlogon > Shell (other window) > delete: explorer.exe and retype it in
(retype it??? why???)

I now have a taskbar and desktop icons.
(although I should wait, because the user that provided that solution had the problem reappear after 2 days)
 






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