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BSOD randomly appears


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#1 dragonfly522

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Posted 21 September 2014 - 03:37 AM

Hi.  I have had a working computer for years, but recently the computer will randomly go to a BSOD.  When I first had the problem, I noticed that one of my fans was not operational.  I purchased a new one and, although the fan works, I still get that BSOD randomly.  I suspect that I may be putting the load from the fan on the incorrect cable, although there is only another fan on the cable and nothing else.  So, I don't think that's the problem.  I wonder, though, if the fan went out initially because of a separate problem, so the root problem may just be causing parts to fail or short.  The fan still runs after a few weeks.  Please help me figure out what is causing my BSOD.

 

AMD FX 6300 6 core 3.5 GHz CPU

8 GB RAM 1600 MHz

Corsair 650 W PSU

ATI Radeon HD 6850 GPU

250 GB SSD



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#2 gavinseabrook

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Posted 21 September 2014 - 03:38 AM

What is the error code given by the BSOD? 

 

IE: 0x00000D1 (or something similar)


Gavin Seabrook

 


#3 dragonfly522

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Posted 21 September 2014 - 04:59 AM

Hi Gavin.  Should I prepare a small memory dump of 256 KB or a kernal one?  I read that a small dump is what I'm looking for.  When I changed it to a kernal one, I found something peculiar.  It would tell me that my page file is only 400 MB; however, it is set at a computer managed size and was alocating several gigabytes for the paging file, not just only 400 megabytes like it was saying.  Strange?  I used a debugger and I'm not sure I'm using it correectly, but in the dump file which happened earlier today, I found this info. from the debugger: Bug Check 3B shows c0000005, fffff880130df29c, fffff880072ec950, 0  ...  then,

 

Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+b129c )

 

from what I've read about atikmdag.sys, it's a graphics driver problem.  I have figured out that my windows installer files are corrupted.  I can't start games on Steam, my graphics driver won't install properly, and other things won't install.  My understanding is that there are many windows installer files and so where some programs install with no problem, others won't install, because some are used in an install and some aren't.  Anyway...is it possible that my corrupt installer is causing my BSOD?  Or is it possible that the problem is causing the installer files to be corrupted?

I'm not sure if I have good info. that may be used to help me, but here is the info. from the debugger:

 

Debugger Version 6.12.0002.633 AMD64
Loading Dump File [C:\Windows\Minidump\092114-9999-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0321e000 PsLoadedModuleList = 0xfffff800`03461890
Debug session time: Sun Sep 21 00:35:30.982 2014 (UTC - 6:00)
System Uptime: 0 days 11:19:51.106
ser Symbols

Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880130df29c, fffff880072ec950, 0}
Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+b129c )
Followup: MachineOwner
4: kd> !analyze -v

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880130df29c, Address of the instruction which caused the bugcheck
Arg3: fffff880072ec950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
atikmdag+b129c
fffff880`130df29c 488b02          mov     rax,qword ptr [rdx]
CONTEXT:  fffff880072ec950 -- (.cxr 0xfffff880072ec950)
rax=fffff8801325a610 rbx=0000000000000000 rcx=fffffa8007f05028
rdx=0000000000000000 rsi=fffff880072ed94c rdi=fffff88013259fe0
rip=fffff880130df29c rsp=fffff880072ed330 rbp=fffff880072ed461
 r8=0000000095019868  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8007843440 r13=0000000000000051
r14=0000000000000000 r15=fffffa80085e0240
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb129c:
fffff880`130df29c 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  FlashPlayerPlu
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 0000000007660000 to fffff880130df29c
STACK_TEXT:  
fffff880`072ed330 00000000`07660000 : 00000000`00000030 fffff8a0`1ceb4480 00000000`00000c00 fffffa80`085e0240 : atikmdag+0xb129c
fffff880`072ed338 00000000`00000030 : fffff8a0`1ceb4480 00000000`00000c00 fffffa80`085e0240 00000000`00000000 : 0x7660000
fffff880`072ed340 fffff8a0`1ceb4480 : 00000000`00000c00 fffffa80`085e0240 00000000`00000000 00000000`00000001 : 0x30
fffff880`072ed348 00000000`00000c00 : fffffa80`085e0240 00000000`00000000 00000000`00000001 fffff880`1304705d : 0xfffff8a0`1ceb4480
fffff880`072ed350 fffffa80`085e0240 : 00000000`00000000 00000000`00000001 fffff880`1304705d 00000000`00000000 : 0xc00
fffff880`072ed358 00000000`00000000 : 00000000`00000001 fffff880`1304705d 00000000`00000000 fffff880`072ed461 : 0xfffffa80`085e0240
FOLLOWUP_IP:
atikmdag+b129c
fffff880`130df29c 488b02          mov     rax,qword ptr [rdx]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  atikmdag+b129c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  53e97e01
STACK_COMMAND:  .cxr 0xfffff880072ec950 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b129c
BUCKET_ID:  X64_0x3B_atikmdag+b129c
Followup: MachineOwner

 

So..obviously I'm a noobie, but I'll keep reading up on how to work this debugger, but in the process, can you tell me where to find the error code?

 

Mod Edit:  See bolded - Hamluis.


Edited by hamluis, 22 September 2014 - 10:09 AM.


#4 gavinseabrook

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Posted 25 September 2014 - 01:04 AM

It is definitely a problem with your graphics card driver. When you go to download your drivers, are you using the drivers supplied by the graphics card manufacturer, or are you using the drivers directly from ATI/AMD?


Gavin Seabrook

 


#5 dragonfly522

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Posted 25 September 2014 - 04:33 PM

I have been using the graphics drivers provided by AMD's website.  I researched quite a bit and I determined that my installers were corrupted as suspected.  I re-installed Windows and had one BSOD related to attempting to install an ethernet controller; I think that it was probably caused by choosing the incorrect driver version through the driver  update done by the Windows device manager.  I'm in the process of installing the chipset, network, and other drivers.  Is it important to have one isolated cable dedicated to each drive?  Right now, I'm not sure, but I may have two drives on the same cable.  I'll check it out.  To install the drivers, I'm using the manufacturer's CD supplied with the motherboard and I'm having trouble figuring out how to get the ethernet driver installed.  I called Gigabyte and the rep. told me to install the chipset drivers prior to installing the ethernet driver.  I tried that but had trouble.  I'll go onto their website and see if I can get a more updated version.  I'm able to get belarc advisor installed, so that's good.  I'll keep you updated.  Thank you for your time and your advice.

 

Ryan

 

P.S. ,

 I can't get the yellow icon next to my ethernet and network controllers on the device manager.  I found AMD Away on my manufacturer CD and installed because it was saying that AMD Away can help to get the controllers identified by my motherboard.  Is installing a chipset driver going to help to get the yellow icons go away?  Is it possible that those controllers are not installing correctly because the chipset drivers are not installed?  I'm going to Gigabyte's website to download the latest drivers, chipsets and ethernet controller.


Edited by dragonfly522, 25 September 2014 - 04:57 PM.


#6 gavinseabrook

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Posted 27 September 2014 - 01:49 AM

Chipset drivers would be for certain system drivers such as your SM Bus. You will need your Ethernet controller drivers and if you have any additional (wireless) adapters, you will need the drivers for those as well. 


Gavin Seabrook

 


#7 dragonfly522

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Posted 27 September 2014 - 01:55 AM

Hi Gavin.  I contacted Gigabyte, my mobo manufacturer.  They said to re-install Windows.  I did that and downloaded the chipset and LAN drivers and I seem to be having no problems so far.  Hopefully, I won't get the BSODs anymore.  thank you for your time and help.  :)



#8 gavinseabrook

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Posted 27 September 2014 - 02:28 AM

Not a problem. If you have problems just come back here and let us know :D


Gavin Seabrook

 


#9 dragonfly522

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Posted 27 September 2014 - 10:43 PM

I got a BSOD again.  Is there a way to know if my components are loaded too much on one cable?  If it were causing my BSOD, it seems like my problems would be more often than just sporatic.  I dunno...I have plenty of watts backed up by my PSU...it's really wierd, ya know?



#10 gavinseabrook

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Posted 01 October 2014 - 02:34 AM

Your PSU has way more than enough power. I am running a GTX 680 in mine with a 650 watt PSU, so your's should be fine. You can try running a stress test on your hardware via many free available tools. I would recommend testing your RAM using memtest, stress test the GPU using FurMark and CPU benchmark with PassMark


Gavin Seabrook

 





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