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KERNEL_DATA_INPAGE_ERROR Win32k.SYS


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#1 elattar

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Posted 21 September 2014 - 03:02 AM

Hello

my windows 8.1 last 2 days show up with the blue screen 

KERNEL_DATA_INPAGE_ERROR Win32k.SYS

then i reboot the laptop and works fine 

 

my PC specifications :

http://speccy.piriform.com/results/yDRLTTBSr4fH3AyThrGH7je

 

Any help please :)

 

thanks in advance



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#2 gavinseabrook

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Posted 21 September 2014 - 03:10 AM

When booting up the computer, go into your boot device selection screen (usually on HP it is either F10 or F12 key) and select diagnostics. Run a diagnostic on the hard drive and see if it passes S.M.A.R.T or Short test. If it fails, it will be a hard drive issue.


Gavin Seabrook

 


#3 elattar

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Posted 21 September 2014 - 03:13 AM

ok i will try & tell you

thanks alot O:)



#4 gavinseabrook

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Posted 21 September 2014 - 03:15 AM

Let us know :D


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#5 elattar

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Posted 21 September 2014 - 04:12 AM

Memory check : passed

SMART check : passed

Long DST : failed

 

Failure id : qLHU83 - 6J9788 - MFPXOK - 61CU03

 

now what shall i do please ?



#6 gavinseabrook

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Posted 25 September 2014 - 01:06 AM

If DST (Drive Self Test) failed, it means your hard drive is going bad. Take out your drive and try to backup files from it by sticking it into a drive enclosure or hook it into a different PC as a secondary drive. After backing up your files, buy a new drive and reinstall windows to it. 


Gavin Seabrook

 





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