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Computer shuts off when attempting to run game (BSOD)


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4 replies to this topic

#1 Rick Rab

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Posted 21 September 2014 - 01:39 AM

I have been using the same hardware in my computer for around 3-4 years and haven't had any problems running games like Guild Wars 1 & 2, League of Legends, and any games from Steam.  I recently attempted to download and play Archeage (which came with hours of server queue times, which made this grim discovery all the worse) only to find that my computer has some issue with running it. I've also tried to run The Mighty Quest For Epic Loot and have experienced the same problem. I can still run the previously mentioned games with absolutely no issue, this only happens in the 2 new games. I'll now lay out some explanations and specs:

 

My System:

PC: ACPI x64

Graphics: NVIDIA GeForce GTX 570

Processor: AMD FX™ 8120 Eight-core processor

 

With Archeage:

I load into the server selection, select a server, and wait in queue. Typically, within about 30 minutes or so, before I can even get into the game, my computer will BSOD and restart.  The dreaded audio loop in the background also accompanies this.  Sometimes, I actually make it into the game and can stand around for about 5 seconds before the same issue occurs. It is much more predictable when actually running the game as opposed to waiting in queue.

 

With TMQFEP:

I get to the loading screen and my computer restarts within 30 seconds, no BSOD displayed. I can still control my mouse before it restarts, I've noticed.

 

 

What I've tried:

-Getting into Archeage and lowering all the graphic settings, turning to windowed mode, turning off multithread rendering

-Changing my PhysX and 3D settings within the NVIDIA control panel

-Updating my graphics card drivers

-Moving my entire computer into a much more open space where it can breathe in an attempt to rule out temperature issue (it has run MUCH quieter since, not that that pertains to this issue)

-Looking into game FAQs for solutions

 

This is the error message upon restart:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    101
  BCP1:    0000000000000019
  BCP2:    0000000000000000
  BCP3:    FFFFF88003165180
  BCP4:    0000000000000002
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

 

There was also this from my Event Log (this one looked to be the most important of the 8 errors):

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor ID: 6

Files that help describe the problem:
  C:\Windows\Minidump\092114-26988-01.dmp
  G:\Program Files (x86)\Temp\WER-27346-0.sysdata.xml

 

Attached is what I presume was the correct way to export my crash log for my recreation of the BSOD event

I posted in this forum because its likely a graphic card issue (I think?)

Please help?

Attached Files



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#2 gavinseabrook

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Posted 21 September 2014 - 02:42 AM

This could be an issue with the physical hardware itself, but out of curiosity, are you currently overclocking any of your system such as:

 

  • Memory Overclocking
  • Processor Overclocking
  • Video Card Overclocking

Also have you checked in your bios to make sure that your memory timings and cpu settings are setup properly?


Gavin Seabrook

 


#3 Rick Rab

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Posted 21 September 2014 - 12:54 PM

@gavinseabrook

 

I'm not sure I would even know how to go about overclocking things, so i would say nothing is overclocked that I know of.

 

And what would be the proper settings that could be at fault in BIOS? I'm not well versed in tampering with BIOS.


Edited by Rick Rab, 21 September 2014 - 12:57 PM.


#4 hamluis

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Posted 22 September 2014 - 10:18 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Rick Rab

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Posted 23 September 2014 - 11:35 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Patrick (administrator) on 23-09-2014 at 23:31:53
Running from "G:\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53563271

Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53563271

Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53562273

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53562273

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53561274

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53561274

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/22/2014 11:38:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7020


System errors:
=============
Error: (09/22/2014 03:39:56 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (09/22/2014 08:46:11 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (09/22/2014 08:46:10 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (09/22/2014 08:46:10 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (09/22/2014 00:14:03 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (09/21/2014 06:51:25 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (09/21/2014 01:01:33 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (09/21/2014 00:59:35 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor ID: 6

The details view of this entry contains further information.

Error: (09/21/2014 00:59:35 AM) (Source: BugCheck) (User: )
Description: 0x00000101 (0x0000000000000019, 0x0000000000000000, 0xfffff88003165180, 0x0000000000000002)C:\Windows\MEMORY.DMP092114-26988-01

Error: (09/21/2014 00:59:23 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53563271

Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53563271

Error: (09/23/2014 02:31:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53562273

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53562273

Error: (09/23/2014 02:31:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 53561274

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 53561274

Error: (09/23/2014 02:31:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/22/2014 11:38:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7020


CodeIntegrity Errors:
===================================
  Date: 2013-05-18 13:24:58.052
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-18 13:24:57.989
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-14 09:41:27.058
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Patrick\Downloads\ip5000x64190en\cnmpar21.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-14 09:41:27.027
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Patrick\Downloads\ip5000x64190en\cnmpar21.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-14 09:38:39.814
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Patrick\Downloads\ip5000x64190en\cnmpar21.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-14 09:38:39.783
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Patrick\Downloads\ip5000x64190en\cnmpar21.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



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Hotline Miami (HKLM-x32\...\Steam App 219150) (Version:  - Dennaton Games)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.650 - Oracle)
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MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML4 Parser (HKLM-x32\...\{01501EBA-EC35-4F9F-8889-3BE346E5DA13}) (Version: 1.0.0 - Microsoft Game Studios)
My Game Long Name (HKLM\...\UDK-02bc7570-b8c6-4f98-99cb-cd2ac5a2f9b2) (Version:  - Epic Games, Inc.)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Norton 360 (HKLM-x32\...\N360) (Version: 21.5.0.19 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 344.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 344.11 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 344.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 344.11 - NVIDIA Corporation)
NVIDIA Control Panel 344.11 (Version: 344.11 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.2 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 344.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 344.11 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.32.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.32.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.162.1274 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.13.42 (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 16.13.42 (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.25 (Version: 1.2.25 - NVIDIA Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version:  - Pando Networks Inc.)
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
PHANTASY STAR ONLINE 2 (HKLM-x32\...\http://pso2.jp/appid/release_is1) (Version:  - SEGA)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 1.5.16.0 - Ralink)
Realm of the Mad God (HKLM-x32\...\Steam App 200210) (Version:  - Wild Shadow Studios)
Risk II (HKLM-x32\...\{28F9CB51-2F81-40BF-9545-6FD1FCB1AC44}) (Version: 1.00.000 - )
Rogue Legacy (HKLM-x32\...\GOGPACKROGUELEGACY_is1) (Version: 2.0.0.4 - GOG.com)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.4.0 - SAMSUNG Electronics Co., Ltd.)
ScummVM 1.7.0 (HKLM-x32\...\ScummVM_is1) (Version:  - The ScummVM Team)
Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.12.11.11 - Conduit)
Search Protection (HKCU\...\Search Protection) (Version: 9.7.0.4 - Spigot, Inc.)
SHIELD Streaming (Version: 3.1.200 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.13.42 - NVIDIA Corporation) Hidden
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Starbound (HKLM-x32\...\Steam App 211820) (Version:  - )
Starcraft (HKLM-x32\...\Starcraft) (Version:  - )
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
The Binding of Isaac (HKLM-x32\...\Steam App 113200) (Version:  - Edmund McMillen and Florian Himsl)
The Mighty Quest For Epic Loot version 1.246668 (HKLM-x32\...\The Mighty Quest For Epic Loot_is1) (Version: 1.246668 - )
The Witcher 2: Assassins of Kings Enhanced Edition (HKLM-x32\...\Steam App 20920) (Version:  - CD Projekt RED)
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Vegas Pro 12.0 (64-bit) (HKLM\...\{A7500970-FE98-11E1-B560-F04DA23A5C58}) (Version: 12.0.367 - Sony)
Warhammer® 40,000™: Dawn of War® II – Retribution™ (HKLM-x32\...\Steam App 56400) (Version:  - Relic Entertainment)
WebCake 3.00 (HKLM\...\{C4ED781C-7394-4906-AAFF-D6AB64FF7C38}) (Version: 3.00 - WebCake LLC)
WinRAR 5.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.0 - win.rar GmbH)
XSplit Gamecaster (HKLM-x32\...\{4D81507E-39A7-4F09-A90D-D865FCF5DB94}) (Version: 1.5.1403.0610 - SplitMediaLabs)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 8173.24 MB
Available physical RAM: 6249.45 MB
Total Pagefile: 16344.66 MB
Available Pagefile: 14094.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.17 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:59.52 GB) (Free:8.08 GB) NTFS
3 Drive e: () (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
4 Drive f: () (Fixed) (Total:19.53 GB) (Free:1.94 GB) NTFS
5 Drive g: () (Fixed) (Total:576.54 GB) (Free:84.33 GB) NTFS
6 Drive h: (HP v165w) (Removable) (Total:15.13 GB) (Free:15.01 GB) FAT32

========================= Users: ========================================

User accounts for \\PATRICK-PC

Administrator            ASPNET                   Guest                    
Patrick                  


**** End of log ****

 

 

 

 

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