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No internet access through laptop.

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#1 trouble at mill

trouble at mill

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Posted 20 September 2014 - 05:06 PM

Hello, my daughter brought me her laptop to sort out saying that she could not get on the Internet with either of the browsers on her system, Google Chrome, and I.E. when I start it up it sees my wifi router which is listed in Network and sharing centre as connected, but the router is as far as it gets,  I have other computers in the house that use this router with no problems, both wired, and wireless. Device manager shows no problems. I did a scan with Norton Internet Security which was already installed on the system and it placed two items in quarantine: (adware.cross.id) and (suspicious.cloud.9) but, on reboot, no change!.still no Internet connection. I pinged google.com using the loopback address with no problem so the TCP/IP stack is ok. 

If I go into network map I can see the laptop, router and internet icons, if I click on the internet symbol I get a popup screen which says: Navigation canceled, this page cannot be displayed make sure the web address http://www.symantec.com is correct. I would appreciate any help with this problem.



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#2 gavinseabrook


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Posted 21 September 2014 - 02:31 AM

You may want to make sure that it is not setup to use a proxy server. To check this follow these steps:


  1. Go to your control panel
  2. Go to Internet Options
  3. Click Connections Tab
  4. Click LAN Settings at the bottom
  5. If "Use a proxy server for your LAN" is checked, uncheck it and try browsing again. 

Gavin Seabrook


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