Hello, my daughter brought me her laptop to sort out saying that she could not get on the Internet with either of the browsers on her system, Google Chrome, and I.E. when I start it up it sees my wifi router which is listed in Network and sharing centre as connected, but the router is as far as it gets, I have other computers in the house that use this router with no problems, both wired, and wireless. Device manager shows no problems. I did a scan with Norton Internet Security which was already installed on the system and it placed two items in quarantine: (adware.cross.id) and (suspicious.cloud.9) but, on reboot, no change!.still no Internet connection. I pinged google.com using the loopback address 127.0.0.1 with no problem so the TCP/IP stack is ok.
If I go into network map I can see the laptop, router and internet icons, if I click on the internet symbol I get a popup screen which says: Navigation canceled, this page cannot be displayed make sure the web address http://www.symantec.com is correct. I would appreciate any help with this problem.