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Cannot start Internet Explorer 11


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#1 Chris4835

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Posted 20 September 2014 - 10:08 AM

Every time I try to start internet explorer I get the following message: Internet Explorer has stopped working. see attachement.

 

I tried to uninstal IE but it's not even listed on the uninstall list. I thoght there might be a repair option like there was in all the other Winows. But I can get online with AOL.Any help will be appreciated.



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#2 frankp316

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Posted 20 September 2014 - 10:44 AM

You can roll back IE but it can't be uninstalled. What version of IE are you using? You say AOL but AOL is not a browser. Are you using Firefox, Chrome?



#3 dc3

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Posted 20 September 2014 - 11:15 AM

You can roll back IE 11 to a previous version in the Control Panel.

 

Open the Control Panel and click on Uninstall a program.

 

Click on View installed updates.  This can be found in the upper left portion of the window.

 

Scroll down till you find Internet Explorer 11, right click on it and choose Uninstall.

 

This will roll back IE to the previous version.  You can now reinstall IE 11 and see if this resolves the problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 old rocker

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Posted 20 September 2014 - 11:17 AM

You did not specify your Operating System and it makes a difference.

No worries though.

For Windows 7
Internet Explorer 11 is not listed under Programs and Features, however you must open Control Panel > Programs and Features then click on View installed updates.

 

Sort the list by name and look for Internet Explorer 11 there.

Highlight Internet Explorer 11 in the list and click Uninstall at the top of the window.

 

Windows 8 & 8.1
Internet Explorer 11 comes preinstalled. You cannot uninstall Internet Explorer 11, however you can disable it.

 

Press the Windows key + R to open the Run dialog box.

 

Type appwiz.cpl and press OK.

 

Look for Turn Windows Features on or off and click it.

 

The Windows Features box opens and you can scroll to Internet Explorer 11 and uncheck it. (You will be warned and prompted to click either Yes or No before proceeding)

 

If you really wish to continue disabling Internet Explorer 11 click Yes and Internet Explorer 11 will be disabled on your system.

 

Keep BC posted!

 

Sorry dc3 didn't see your post in time!


Edited by old rocker, 20 September 2014 - 11:19 AM.


#5 dc3

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Posted 20 September 2014 - 11:26 AM

Not a problem. :thumbup2:

 

Off topic...  I was born in Merryville Tenn.


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#6 old rocker

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Posted 20 September 2014 - 01:45 PM

@dc3 Off topic...

 

I believe now it is referred to by the locals as Murville TN! :guitar: 

 

http://rednecksandwhitesocks-itsmurville.blogspot.com/



#7 dc3

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Posted 20 September 2014 - 02:14 PM

My apologies to Chris 4835 for pulling this topic sideways.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Chris4835

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Posted 21 September 2014 - 09:20 AM

DC3 and old Rocker Thanks both of you for your quick answers. I got IE to start again. But have not updated it yet to IE 11. As for how I got on line to post this question, I got 2 operating systems on this computer Winnows XP and Windows 7 plus AOL with which I still could get on line with.


Edited by Chris4835, 21 September 2014 - 09:41 AM.


#9 dc3

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Posted 21 September 2014 - 09:51 AM

Is AOL your ISP?

 

What browser/s are you running.

 

Try downloading IE 11 to see if this resolves your original issue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Chris4835

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Posted 22 September 2014 - 07:42 AM

dc3 Right now I'm back to IE 10. seems to work just fine. No, AOL is not my ISP, it is Verizon DSL

 

I only notice 1 odd thing same as I did with IE 11. On the left corner on my screen, just above the task bar I see an i in a blue circle and the following: Navigation to the website has been canceled. Yet it seems to have no effect at all. Just wondering what the meaning of that is.



#11 dc3

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Posted 22 September 2014 - 09:00 AM

Can you post a screen shot of this?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 old rocker

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Posted 22 September 2014 - 10:39 AM

You can try opening Control Panel > Internet Options.

Navigate to the Advanced tab.

Click Restore advanced settings then click Reset...

When the Reset Explorer Settings window opens, tick the box next to Delete personal settings and click the Reset button.

Click Close on the Reset Explorer Settings window with the green checkmarks.

The next time you open IE, you may have to reset your homepage if you use anything other than the default specified by IE.

Also you may notice your Menu bar, Favorites bar, Command and Status bars missing.

Right click in the blank space at the top of your IE window and tick the choices you wish to restore.

 

If the error,  Navigation to the website has been cancelled appears occasionally on some but not all webpages you can try running those pages in Compatibility View.

 

Click Tools > Compatibility View.



#13 Chris4835

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Posted 23 September 2014 - 08:18 AM

 dc3 attached is a screenshot.

OK  old rocker, I'll print the instructions and then see what I can do I'll let you know. Thanks

Attached Files


Edited by Chris4835, 23 September 2014 - 08:23 AM.


#14 Chris4835

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Posted 23 September 2014 - 08:55 AM

Ok old rocker. That was real easy with the precise instructions you provided. I hope you will be on this board for a long time, and thanks again.

#15 old rocker

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Posted 23 September 2014 - 06:04 PM

Glad 2 hear your issue is resolved.

 

Happy Computing :guitar:






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