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computer infected not sure with what


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11 replies to this topic

#1 umptyscratch13

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Posted 20 September 2014 - 07:53 AM

my dads computer was getting a lots of popups in google chrome. He uninstalled and reinstalled chrome and thought it was okay. I ran Malware Anti-Malware and it detected like 90 plus things he thought he cleared it but it didn't seem to work. I reran it the next day and got about the same and was able to clean and reboot.  When I logged back in and opened chrome get an error message - Chrome.exe bad image -which lists several files like this -- users/dale3/appdata/inkey/ieexev1/iedll.dll is either not designed to run on windows or it contains a error.  which leads to believe it may have removed the spyware but I need to finish cleaning up the system.   I am still thinking something is wrong as when I logged on to my laptop this morning there was a homegroup button which was requesting to join with his computer which i removed.  Not sure what to do next.  Thanks in advance for the assistance.

Benny

 



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#2 dc3

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Posted 20 September 2014 - 10:17 AM

Please post the Malwarebytes log.  To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.

 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

 

 

Please run the following.

 

 

Please download AdwCleaner and install it.

 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
_______________________________________________________________________
 
Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 
_______________________________________________________________________

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Edited by dc3, 20 September 2014 - 10:19 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 umptyscratch13

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Posted 20 September 2014 - 11:01 AM

The Quarantined Item list will not open 

Malware Exclusions:
===================
Unable to access exclusion information: Error code 20001Web Exclusions:
================
Unable to access exclusion information: Error code 20001Quarantined Items:
===================
Unable to access quarantine information: Error code 20001===============================================================
END OF FILE


#4 umptyscratch13

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Posted 20 September 2014 - 11:15 AM

# AdwCleaner v3.310 - Report created 20/09/2014 at 11:06:24
# Updated 12/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Dale 3 - DALE3-PC
# Running from : C:\Users\Dale 3\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : CltMngSvc
[#] Service Deleted : F06DEFF2-5B9C-490D-910F-35D3A9119622
[#] Service Deleted : MyOSProtect
[#] Service Deleted : ProtectMonitor
[#] Service Deleted : SmdmFService
[#] Service Deleted : Update Klip Pal
[#] Service Deleted : Util Klip Pal
[#] Service Deleted : {be5bf058-a067-4076-8c2e-22b9345a0260}Gw64
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\374311380 
Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\smdmf
Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files (x86)\AVG Security Toolbar
Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Program Files (x86)\Settings Manager
Folder Deleted : C:\Program Files (x86)\Web Protect
Folder Deleted : C:\Program Files (x86)\Klip Pal
Folder Deleted : C:\Program Files (x86)\ver5TheBestDeals
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\Benny\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Benny\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Benny\AppData\LocalLow\Smartbar
[!] Folder Deleted : C:\Users\Dale 3\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Dale 3\AppData\Local\Linkey
Folder Deleted : C:\Users\Dale 3\AppData\Local\SearchProtect
Folder Deleted : C:\Users\Dale 3\AppData\Local\SevereWeatherAlerts
Folder Deleted : C:\Users\Dale 3\AppData\Local\Speedial
Folder Deleted : C:\Users\Dale 3\AppData\Local\Weather_Notifications,_LL
Folder Deleted : C:\Users\Dale 3\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Dale 3\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Dale 3\AppData\Roaming\FirefoxToolbar
Folder Deleted : C:\Users\Dale 3\AppData\Roaming\Speedial
Folder Deleted : C:\Users\Dale 3\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Severe Weather Alerts
Folder Deleted : C:\Users\Dale 3\Documents\Optimizer Pro
[!] Folder Deleted : C:\Users\Fran\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Fran\AppData\Local\SearchProtect
Folder Deleted : C:\Users\Fran\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Guest\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Guest\AppData\Local\Browsersafeguard
Folder Deleted : C:\Users\Guest\AppData\Local\Speedial
Folder Deleted : C:\Users\Guest\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Guest\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Guest\AppData\Roaming\Speedial
Folder Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\Extensions\{fa95f577-07cb-4470-ac90-e843f5f83c52}
Folder Deleted : C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\za6u72x3.default\Extensions\staged\{fa95f577-07cb-4470-ac90-e843f5f83c52}
Folder Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\Extensions\extension@linkeyproject.com
Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\bakijjialdiiboeaknfpmflphhmljfkd
File Deleted : C:\monitor.exe
File Deleted : C:\monitorsvc.exe
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Windows\SysWOW64\MyOSProtect.dll
File Deleted : C:\Windows\SysWOW64\MyOSProtect.ini
File Deleted : C:\Windows\SysWOW64\MyOSProtectOff.ini
File Deleted : C:\Windows\System32\MyOSProtect64.dll
File Deleted : C:\Windows\System32\MyOSProtectOff.ini
File Deleted : C:\Users\Dale 3\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Severe Weather Alerts App.lnk
File Deleted : C:\Users\Dale 3\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Severe Weather Alerts.lnk
File Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\invalidprefs.js
File Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\searchplugins\default-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\default-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
File Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\searchplugins\Speedial.xml
File Deleted : C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\za6u72x3.default\searchplugins\Speedial.xml
File Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\searchplugins\trovi-search.xml
File Deleted : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\user.js
File Deleted : C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\za6u72x3.default\user.js
File Deleted : C:\Users\Fran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Deleted : C:\Users\Fran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
File Deleted : C:\Users\Fran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.boostsaves.com_0.localstorage
File Deleted : C:\Users\Fran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.boostsaves.com_0.localstorage-journal
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : Speedial
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{5BA4A796-FA1A-8FB4-F2C0-EEB51D681D69}]
Key Deleted : HKCU\Software\Google\Chrome\Extensions\bakijjialdiiboeaknfpmflphhmljfkd
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\fpmeembnagmagppkgghhfjfdfajdfcah
Key Deleted : HKCU\Software\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\Linkey.Linkey
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Value Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]
Value Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x86]
Value Deleted : HKLM\SYSTEM\ControlSet002\Control\Session Manager\AppCertDlls [x64]
Value Deleted : HKLM\SYSTEM\ControlSet002\Control\Session Manager\AppCertDlls [x86]
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Update Klip Pal
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Util Klip Pal
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6A7CD9EC-D8BD-4340-BCD0-77C09A282921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{533403E2-6E21-4615-9E28-43F4E97E977B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{54739D49-AC03-4C57-9264-C5195596B3A1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0B65B5CE-1CB5-4ECD-B369-2A02F614E6A5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{10E0BF94-AB2A-4FC0-86F6-AA117ABFA54C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{130DDF47-335B-4A3B-809C-6A27561D247C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{521E3668-62B3-49E2-B5C2-B82B6D2DDBEF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{676E475C-3B97-492B-9541-B853D1DF05F9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{819342BD-C4A5-425A-B7C7-A4CB08EF846A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9DA4B4BB-5C18-4AAB-803B-6BBBB0A2AAC0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A17F8466-5402-4A46-9635-AB3DB292A88C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A3F2D37F-8025-4DED-BE8F-9477FD9F11EC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D912D2DF-4651-4DF6-8752-5C0E338038C1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DA076F67-EBC4-434C-9044-C9FB413CE566}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{e371c496-8579-4c9a-a396-2a35639beb3b}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{726E90BE-DC22-4965-B215-E0784DC26F47}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{929a1d7a-a365-4142-b82d-571b6f3b6e65}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{e371c496-8579-4c9a-a396-2a35639beb3b}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{e371c496-8579-4c9a-a396-2a35639beb3b}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{54739D49-AC03-4C57-9264-C5195596B3A1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{e371c496-8579-4c9a-a396-2a35639beb3b}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{31090377-0740-419E-BEFC-A56E50500D5B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{54739D49-AC03-4C57-9264-C5195596B3A1}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F2EDDC74-2B02-28F6-7BD8-151984BB6234}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Linkey
Key Deleted : HKCU\Software\Optimizer Pro
Key Deleted : HKCU\Software\SmdmF
Key Deleted : HKCU\Software\Speedial
Key Deleted : HKCU\Software\WebProtect
Key Deleted : HKCU\Software\Klip Pal
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\AskToolbarInfo
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Linkey
Key Deleted : HKLM\SOFTWARE\SearchProtect
Key Deleted : HKLM\SOFTWARE\SmdmF
Key Deleted : HKLM\SOFTWARE\WebProtect
Key Deleted : HKLM\SOFTWARE\Klip Pal
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Linkey
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Speedial
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Settings Manager
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7AB9EB92-8AE7-0D66-DB9B-EA30B5DB58A9
Key Deleted : [x64] HKLM\SOFTWARE\Linkey
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Klip Pal
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\users\dale3~1\appdata\local\linkey\ieexte~1\iedll.dll
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~2\searchprotect\searchprotect\bin\spvc32loader.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\Users\DALE3~1\AppData\Local\Linkey\IEEXTE~1\iedll64.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\5E8031606EB60A64C882918F8FF38DD4
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17280
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
 
-\\ Mozilla Firefox v29.0.1 (en-US)
 
[ File : C:\Users\Benny\AppData\Roaming\Mozilla\Firefox\Profiles\x9y2e9ba.default-1399396069291\prefs.js ]
 
 
[ File : C:\Users\Dale 3\AppData\Roaming\Mozilla\Firefox\Profiles\o8z82ei2.default\prefs.js ]
 
 
[ File : C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\za6u72x3.default\prefs.js ]
 
 
-\\ Google Chrome v37.0.2062.120
 
[ File : C:\Users\Benny\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Search Provider] : hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTsUWx52EGkZ7lg-DRCke9Onml5qlxrIL_2xYEKIpK2lZ5hO2pFC0X8ny2CfNHZR__lBi1yw01BDkOzisGnbhE3_VSZ-JDYizAbN7P_cAgASR_mpcNyLU4Zm1cRY-UJcvm1_Yc8vACb6vzsKIXSYjUEp4Q,,&q={searchTerms}
 
[ File : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Extension] : bakijjialdiiboeaknfpmflphhmljfkd
 
*************************
 
AdwCleaner[R0].txt - [24773 octets] - [20/09/2014 11:03:09]
AdwCleaner[S0].txt - [23541 octets] - [20/09/2014 11:06:24]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [23602 octets] ##########


#5 dc3

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Posted 20 September 2014 - 11:21 AM

If you were not using the 2.1 version, please download and run it using the instructions below.  The instruction include updating the definitions before running a scan, this is very important.

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 
 
Please post the log of the Eset online scan when it has finished running.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 umptyscratch13

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Posted 20 September 2014 - 11:46 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.9 (09.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Dale 3 on Sat 09/20/2014 at 11:17:23.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\LCTaskAssistant12_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\LCTaskAssistant12_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\LCTaskAssistant12_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\LCTaskAssistant12_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [Blacklisted Policy]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 09/20/2014 at 11:43:02.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 umptyscratch13

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Posted 20 September 2014 - 01:33 PM

download MAM and got it to run with the following log:

still got the same error unless you are looking for this stuff which is just a sample of it.

 

0004818609.data                          File Size: 828       BYTES FileVersion:  N/A            MD5: [93cedde7806a75099b1c45865bf83196]
0004818609.quar                          File Size: 413       BYTES FileVersion:  N/A            MD5: [0b08fe939c10dc5ef0d3eebd3b3620a5]
0008384790.data                          File Size: 728       BYTES FileVersion:  N/A            MD5: [8b75d9846f380aae5b24095b7c90387c]
0008384790.quar                          File Size: 278       BYTES FileVersion:  N/A            MD5: [d6a20d9ce83cf1dac86c06208bf75b86]
0013380208.data                          File Size: 789       BYTES FileVersion:  N/A            MD5: [7001c88209ef0f818f55e56c5c654888
 
letme know and I can post it all 


#8 umptyscratch13

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Posted 20 September 2014 - 01:34 PM

should I go ahead and run eset online scan?  



#9 dc3

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Posted 20 September 2014 - 02:15 PM

Yep, run the scan.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 umptyscratch13

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Posted 20 September 2014 - 08:38 PM

I ran the scan twice. It takes forever and when I came to check on it both times it was back on the windows login screen. I never saw a way to save the logs.



#11 dc3

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Posted 21 September 2014 - 10:09 AM

For a future reference, it would be helpful if you post what operating system you are running, and what version it is.

 

To find the Eset log follow the file path below which applies to your version of Windows.

 

 

If the operating system is a 32-bit the following is the file path to the log.
 
C:\Program Files (x86)\ESET\Esetonlinescanner\log  or log.txt
 
 
If your operating system is a 64-bit the following is the file path to the log.
 
C:\Program Files (x86)\ESET\Esetonlinescanner\log  or log.txt
 
Copy and paste the log in your topic.

Edited by dc3, 21 September 2014 - 10:10 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 umptyscratch13

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Posted 21 September 2014 - 10:46 AM

Its a 64 bit WIndows 7 Home Premium

 

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok





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