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can anyone help me please?


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#1 ofwgkta

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Posted 20 September 2014 - 06:36 AM

Hi my pc is infected. I did a post before but no one has replied me. If anyone can take a look please. Here's the link

http://www.bleepingcomputer.com/forums/t/549050/after-methods-and-methods-w7-still-freeze/

Please anyone that can help me. I'm lost and the pc still is a problem. :( Thank you.

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#2 buddy215

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Posted 21 September 2014 - 09:19 AM

Be patient. The volunteers on the other forum will help you in turn. Do not continue bumping your

topic in the other forum. It could delay a response from the volunteers there.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Queen-Evie

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Posted 21 September 2014 - 09:43 AM

Your other post is in Malware Removal Logs. You posted the log on Sept. 19th in Windows 7. The topic was moved from there to MRL by hamluis.
 
While we do understand that you want to get help as soon as possible
 

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. However, please be assured that your topic will be looked at and responded to. Your patience is appreciated.

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/


Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
 
The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.
 
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
 
If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
 
I have deleted your second post in your MRL topic, which asks "Anyone?".

This topic is closed.

Edited by Queen-Evie, 21 September 2014 - 10:05 AM.





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