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slow internet browsing and pages unresponsive


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11 replies to this topic

#1 rickandselena

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Posted 19 September 2014 - 04:12 PM

I am experiencing the wait circle along with blank pages and slowness.  can anyone help?



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#2 hamluis

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Posted 19 September 2014 - 04:34 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 rickandselena

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Posted 19 September 2014 - 04:50 PM

http://speccy.piriform.com/results/mvBZsksu8UCfCfYYme3rPwS

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by mommy (administrator) on 19-09-2014 at 17:36:56
Running from "C:\Users\mommy\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (09/19/2014 04:56:37 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17280 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1d94

Start Time: 01cfd449f8dd391e

Termination Time: 17747

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (09/19/2014 04:40:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17280, time stamp: 0x53f262ac
Faulting module name: MSHTML.dll, version: 11.0.9600.17280, time stamp: 0x53f27d67
Exception code: 0xc0000005
Fault offset: 0x0063a892
Faulting process id: 0xa68
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (09/19/2014 08:31:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/18/2014 08:02:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/18/2014 06:02:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/17/2014 06:00:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/17/2014 05:19:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/14/2014 10:34:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2014 11:52:43 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Internet Explorer because of this error.

Program: Internet Explorer
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: 00000000
Disk type: 0

 

Error: (09/13/2014 11:52:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17280, time stamp: 0x53f262ac
Faulting module name: MSHTML.dll, version: 11.0.9600.17280, time stamp: 0x53f27d67
Exception code: 0xc000001d
Fault offset: 0x0007faae
Faulting process id: 0x1054
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

System errors:
=============
Error: (09/19/2014 08:30:41 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (09/18/2014 08:45:25 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (09/18/2014 08:01:40 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (09/18/2014 07:21:56 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (09/18/2014 06:01:10 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (09/17/2014 07:09:37 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (09/17/2014 05:59:23 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (09/17/2014 05:32:52 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (09/17/2014 05:18:58 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.

 

Error: (09/17/2014 05:18:57 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.

 

Microsoft Office Sessions:
=========================
Error: (09/19/2014 04:56:37 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.172801d9401cfd449f8dd391e17747C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (09/19/2014 04:40:31 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1728053f262acMSHTML.dll11.0.9600.1728053f27d67c00000050063a892a6801cfd42257ce8073C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll3200247a-403d-11e4-9497-9ccb8a390e85

 

Error: (09/19/2014 08:31:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/18/2014 08:02:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/18/2014 06:02:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/17/2014 06:00:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/17/2014 05:19:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/14/2014 10:34:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2014 11:52:43 AM) (Source: Application Error)(User: )
Description: Internet Explorer000000000

 

Error: (09/13/2014 11:52:43 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1728053f262acMSHTML.dll11.0.9600.1728053f27d67c000001d0007faae105401cfcf666111e8feC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllff14aeac-3b5d-11e4-a322-fb805188f88b

 

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 13.0.0.83 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 13.0.0.83 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.06)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.06 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.98 - WildTangent) Hidden
AMD APP SDK Runtime (Version: 2.4.650.9 - Advanced Micro Devices Inc.) Hidden
AMD Drag and Drop Transcoding (Version: 2.00.0000 - ATI Technologies Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.60524.2309 - ATI Technologies Inc.) Hidden
AMD VISION Engine Control Center (x32 Version: 2011.0524.2352.41027 - ATI) Hidden
ATI AVIVO64 Codecs (Version: 11.6.0.10524 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{95F2E76E-230E-BB48-3F15-E4A7F6050962}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4765 - AVG Technologies)
AVG 2014 (Version: 14.0.4025 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4765 - AVG Technologies) Hidden
AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.519 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.519 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.519 - AVG) Hidden
AVG SafeGuard toolbar (HKLM-x32\...\AVG SafeGuard toolbar) (Version: 18.1.9.799 - AVG Technologies)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Brother MFL-Pro Suite MFC-J410W (HKLM-x32\...\{31FD9031-FA28-4F73-9FD1-D7E9997C41CE}) (Version: 2.0.0.0 - Brother Industries, Ltd.)
Build-a-lot 4 - Power Source (x32 Version: 2.2.0.97 - WildTangent) Hidden
CA PC Tune-Up 3.0.0.2 (HKLM-x32\...\CA PC Tune-Up_is1) (Version: 3.0.0.2 - CA Technologies)
Catalina Savings Printer (HKLM-x32\...\{37331C16-3E97-4A20-80D8-BFB43AB0E2FB}) (Version: 1.0.0 - Catalina Marketing Corp)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2011.0524.2352.41027 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2011.0524.2352.41027 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Czech (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Danish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Dutch (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help English (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Finnish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help French (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help German (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Greek (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Italian (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Japanese (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Korean (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Polish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Russian (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Spanish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Swedish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Thai (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
CCC Help Turkish (x32 Version: 2011.0524.2351.41027 - ATI) Hidden
ccc-utility64 (Version: 2011.0524.2352.41027 - ATI) Hidden
Chronicles of Albian (x32 Version: 2.2.0.95 - WildTangent) Hidden
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.10) (Version: 5.0.0.10 - Coupons.com Incorporated)
Cradle of Rome 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
eMachines Games (HKLM-x32\...\WildTangent emachines Master Uninstall) (Version: 1.0.2.5 - WildTangent)
eMachines Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3502 - Acer Incorporated)
eMachines Registration (HKLM-x32\...\eMachines Registration) (Version: 1.04.3503 - Acer Incorporated)
eMachines ScreenSaver (HKLM-x32\...\eMachines Screensaver) (Version: 1.1.0221.2011 - Acer Incorporated)
eMachines Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Acer Incorporated)
Etron USB3.0 Host Controller (HKLM-x32\...\InstallShield_{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.96 - Etron Technology)
Etron USB3.0 Host Controller (x32 Version: 0.96 - Etron Technology) Hidden
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.95 - WildTangent) Hidden
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3505 - Acer Incorporated)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051F0}) (Version: 7.0.510 - Oracle)
Java 7 Update 55 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417055FF}) (Version: 7.0.550 - Oracle)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5131.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery of Mortlake Mansion (x32 Version: 2.2.0.98 - WildTangent) Hidden
Nero Control Center 10 (x32 Version: 10.2.11100.1.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Core Components 10 (x32 Version: 2.0.18100.8.8 - Nero AG) Hidden
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero DiscSpeed 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12000.21.100 - Nero AG)
Nero Express 10 Help (CHM) (x32 Version: 10.5.10200 - Nero AG) Hidden
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero StartSmart 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
NETGEAR WNA1000M Wireless USB 2.0 Adapter (HKLM-x32\...\InstallShield_{62F7B391-E2B2-4714-BBAA-A14E4FAAB95C}) (Version: 1.01.10 - NETGEAR)
NETGEAR WNA1000M Wireless USB 2.0 Adapter (x32 Version: 1.01.10 - NETGEAR) Hidden
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.4.7070 - Barnesandnoble.com)
P@H-Protocol (HKLM-x32\...\{CF594DB8-CFB0-45B4-86DA-8BB4AC0941F8}) (Version: 3.0.7.0 - Valassis)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Print@Home (HKLM-x32\...\{123D4082-3194-4191-9139-067E9157C2B2}) (Version: 2.0.0 - Valassis Interactive Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6242 - Realtek Semiconductor Corp.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Times Reader (x32 Version: 2.055 - The New York Times Company) Hidden
Torchlight (x32 Version: 2.2.0.97 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 5 - New Believers (x32 Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Welcome Center (HKLM-x32\...\eMachines Welcome Center) (Version: 1.02.3503 - Acer Incorporated)
WildTangent Games App (eMachines Games) (x32 Version: 4.0.5.14 - WildTangent) Hidden
Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.97 - WildTangent) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 78%
Total physical RAM: 1531.26 MB
Available physical RAM: 335.87 MB
Total Pagefile: 3753.63 MB
Available Pagefile: 1012.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.93 MB

 

========================= Partitions: =====================================

1 Drive c: (eMachines) (Fixed) (Total:278.46 GB) (Free:226.29 GB) NTFS

 

========================= Users: ========================================

User accounts for \\MOMMY-PC

Administrator            Billy                    Daddy                   
Guest                    mommy                    Sara                    

**** End of log ****


Edited by hamluis, 20 September 2014 - 02:21 PM.


#4 Willy22

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Posted 19 September 2014 - 05:08 PM

- Did your system become slow "overnight" or did your system become gradually slower & slower ?

- Memory usage is very high (>70%). Install PcWinTech's Cleanmem. It reduces memory usage every 15 minutes and let it collapse the file cache as well. It therefore improves overall system performance. Although a better move is to add more memory at a later stage. You still have one free memory slot.



#5 angel959

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Posted 19 September 2014 - 07:42 PM

- Did your system become slow "overnight" or did your system become gradually slower & slower ?

- Memory usage is very high (>70%). Install PcWinTech's Cleanmem. It reduces memory usage every 15 minutes and let it collapse the file cache as well. It therefore improves overall system performance. Although a better move is to add more memory at a later stage. You still have one free memory slot.

I downloaded this on my computer that hasnt worked the same since I got it "repaired" and it worked instantly and seemed to kick it back into life at least for now so thanks for this post it was extremely helpfull :clapping:



#6 rickandselena

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Posted 20 September 2014 - 09:20 AM

It just kept gradually getting slower and slower.  we tried AVG PC tuneup as suggested by the IT guy at the office but that didn't seem to help. 

I want to try cleanmen...but I also do not want to make any changes until the moderator gives us his suggestions so that I don't mess up any diagnostic he is working on.



#7 Willy22

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Posted 20 September 2014 - 12:43 PM

- Installing Cleanmem is a GOOD first step.

- Remove all JAVA software (3 times). If you REALLY need it then install the latest version once.

- Remove Tune Up Utilities.


Edited by Willy22, 20 September 2014 - 12:51 PM.


#8 hamluis

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Posted 20 September 2014 - 02:14 PM

The idea...that adding a program...is going to address your issues...is beyond me.  You have 4GB of RAM installed, then you have a pagefile of approx 4GB.  There is no reason at allo to consider installing a program such as CleanMem.  The pagefile is the reserve for a system that somehow exceeds its memory needs.  Programs such as CleanMem...are not needed by someone with 4GB RAM installed and a nearly normal pagefile in Win 7.

 

I know that a lot users don't get this...but RAM/memory exists to be used.  It does the system and user no good at all...if it's installed and unused...it's a system resource that should be used, beginning with the installation of Windows.

 

Please...uninstall ALL AVG software, using Add/Remove Programs.  You may then reinstall AV Antivirus if you like, but I would suggest Microsoft Security Essentials, instead.  I would also just use the Windows firewall.

 

The website does NOT support the use of "registry cleaners/optimizers", see following.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

\Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Louis

 

Mod Edit:  My error on RAM installed, must have been looking at wrong Speccy link...but the problem does not appear to be memory usage, IMO.  Those "optimizers" are more likely to be the source of problems.


Edited by hamluis, 21 September 2014 - 08:12 AM.


#9 rickandselena

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Posted 20 September 2014 - 02:50 PM

Thank you Lois.  I am uninstalling all AVG.



#10 rickandselena

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Posted 20 September 2014 - 03:39 PM

Uninstalled all AVG software and installed Microsoft security essentials.  Any other suggestions?



#11 hamluis

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Posted 20 September 2014 - 05:19 PM

I would run the chkdsk /r command...followed by the sfc /scannow command, since there is no way to determine if there are any missing/damaged files that create problems.

 

How to use CHKDSK (Check Disk) Windows 7 Forums - http://www.w7forums.com/threads/how-to-use-chkdsk-check-disk.448/ , the equivalent of the chkdsk /r command (when using the graphical interface method) is to put checks in both the "Scan For" and "Automatically Fix" boxes.

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

After those two steps, I would see how the system performs and let us know.

 

Louis



#12 Willy22

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Posted 21 September 2014 - 06:28 AM

- Nope. Speccy & the FARBAR minitool CLEARLY state/indicate that this system has only 2 (!!!) GBs of memory. The point of installing Cleanmem is NOT the size of the memory, the point is that memory usage is very high (>70%).

- There seems to be 2 users active ("Mommy" & "Daddy"). A number of programs run under each of these users (vprot.exe, jusched, Google, .......). Are these 2 users Always logged in at the same time ? No, wonder, the 2 Gb system is getting slower.


Edited by Willy22, 21 September 2014 - 06:52 AM.





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