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No Audio Output Device is installed


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#1 Sega Dude

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Posted 19 September 2014 - 09:47 AM

Not sure if this is the right place to post this, if not please move it.

 

I am having a problem with the error "No Audio Output Device is installed" on a custom built computer running Windows 7 Home Premium x64. The specs are as follows:

 

Intel DQ965GFE motherboard

Intel Pentium Dual Core E2140

2GB RAM

80GB Hard Drive

 

I've been getting "No Audio Output Device is installed" on and off on this computer. Sometimes it's miraculously starts working, but most of the time it doesn't work. It was working fine until a bit over a week ago. I didn't have to install any drivers when I installed Windows 7, Windows 7 already had all the drivers for all the hardware. I don't know if it's a faulty driver or a hardware problem. When the "No Audio Output Device is installed" appears, there are no audio devices listed in the Device Manager. Just to be clear I am using the onboard audio, not a sound card. Any ideas on how I can get the audio working again?


Edited by Sega Dude, 19 September 2014 - 09:51 AM.


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#2 hamluis

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Posted 19 September 2014 - 04:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Sega Dude

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Posted 19 September 2014 - 04:50 PM

Here is the minitoolbox content:

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Laura (administrator) on 19-09-2014 at 17:41:51
Running from "C:\Users\Laura\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/19/2014 04:30:08 PM) (Source: MsiInstaller) (User: Laura-PC)
Description: Product: Adobe Reader XI (11.0.08) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011009}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (09/19/2014 04:30:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/19/2014 04:30:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 14.1.168.192.in-addr.arpa. PTR Laura-PC.local.

Error: (09/19/2014 04:30:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.14:5353   18 14.1.168.192.in-addr.arpa. PTR Laura-PC-2.local.

Error: (09/19/2014 02:56:44 PM) (Source: MsiInstaller) (User: Laura-PC)
Description: Product: Adobe Reader XI (11.0.08) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011009}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (09/19/2014 00:49:40 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 14.1.168.192.in-addr.arpa. PTR Laura-PC.local.

Error: (09/19/2014 00:49:40 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.14:5353   18 14.1.168.192.in-addr.arpa. PTR Laura-PC-2.local.

Error: (09/19/2014 08:55:28 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 14.1.168.192.in-addr.arpa. PTR Laura-PC.local.

Error: (09/19/2014 08:55:28 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.14:5353   18 14.1.168.192.in-addr.arpa. PTR Laura-PC-2.local.

Error: (09/19/2014 08:55:26 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 836531


System errors:
=============
Error: (09/19/2014 09:03:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (09/19/2014 09:03:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (09/19/2014 09:02:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (09/19/2014 09:02:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (09/19/2014 09:01:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (09/19/2014 09:01:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (09/19/2014 09:00:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (09/19/2014 09:00:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (09/19/2014 08:59:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (09/19/2014 08:59:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.


Microsoft Office Sessions:
=========================


=========================== Installed Programs ============================
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2021 - AVAST Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother HL-2140 (HKLM-x32\...\{5CAEAFBD-9678-4DED-A93F-63E6B284FC10}) (Version: 1.00 - Brother)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Mozilla Firefox 32.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.2 (x86 en-US)) (Version: 32.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.1 - Mozilla)
Mozilla Thunderbird 31.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.1.1 (x86 en-US)) (Version: 31.1.1 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.25 - NETGEAR Inc.)
NETGEAR WNDA3100v2 wireless USB 2.0 driver (HKLM-x32\...\{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}) (Version: 2.2.0.4 - NETGEAR)
QuickTime (HKLM-x32\...\QuickTime) (Version:  - )
Reader Rabbit 2nd Grade® Mis-cheese-ious Dreamship Adventures™ (HKLM-x32\...\Reader Rabbit 2nd Grade® Mis-cheese-ious Dreamship Adventures™) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Unchecky v0.2.16 (HKLM-x32\...\Unchecky) (Version: 0.2.16 - RaMMicHaeL)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2889914) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{F3F83933-75FC-4B60-84F2-3F8FA63D042E}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
WinRAR 5.11 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.1 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 2021.8 MB
Available physical RAM: 809.27 MB
Total Pagefile: 4043.59 MB
Available Pagefile: 2386.76 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.06 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.43 GB) (Free:43.9 GB) NTFS
4 Drive e: (UNTITLED 1) (Removable) (Total:14.82 GB) (Free:0.09 GB) FAT32
5 Drive f: (My Book) (Fixed) (Total:931.51 GB) (Free:752.66 GB) NTFS

========================= Users: ========================================

User accounts for \\LAURA-PC

Administrator            Guest                    Laura                    


**** End of log ****
 

 

Here is the Speecy snapshot.

 

Please note that both these tools were run while the computer was still saying "No Audio Output Device is installed". This is my mom's computer.



#4 hamluis

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Posted 20 September 2014 - 07:24 PM

A message such as that normally means that no drivers are installed for the audio.

 

Try installing driver for Sigma Tel Audio 5.1 at http://www.iwdownload.com/s/sigmatel-stac9227-audio-codec-driver , click the Download Now button that item.

 

Is this a Dell system?

 

Louis






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