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Windows update errors 800F0900 and 80073712


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#1 OXD

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Posted 19 September 2014 - 08:10 AM

Hi all, I have been fighting this issue for about a week and a half now where Windows updates will not perform updates at all. I did some digging, found and tried a couple reported solutions including all the Microsoft recommended steps and tools but no dice, so here I am asking for further help.

 

Attached is the log from C:\Windows\Logs\CBS\CheckSUR.persist.log as that seems to hold the key from what I could find, I just have no idea what I'm looking at.

 

Thanks!

 

Attached File  CheckSUR.persist.log   18.8KB   3 downloads



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#2 old rocker

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Posted 19 September 2014 - 10:23 AM

Have you updated and performed a complete Virus scan on your System?

You can run the eset online scanner for a second opinion.
Visit the following Link...
http://www.eset.com/us/online-scanner/

If you have Anti-virus software installed, Temporarily disable it.
Click Run ESET Online Scanner and follow the prompts
Be sure to tick Enable detection of potentially unwanted programs.
Click Advanced Settings
Tick everything except Use custom proxy settings (unless you do use a proxy)
Click Start
Allow the software to download the latest signature database
The scan begins and may take a considerable amount of time.

When finished, You will be offered a report.

 

Have you updated and scanned your system for malware?
Download Malwarebytes Anti-Malware Free Edition.
Double-click mbam-setup and follow the prompts to install the programme.
Launch the programme and select Update.
The update completes, now click on Settings and detection and protection, mark Scan for rootkits.
Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.

 

Now...

Refer to the following link...
http://support.microsoft.com/kb/947821#manual fix

There is an automatic tool to try and a section titled How to fix errors that are found in the CheckSUR.log which offers manual solutions.

 

Also, you can try this Fixit to reset Windows Uodate Components

http://support.microsoft.com/kb/971058

There are 2 Fixit choices depending on your operating system.

Run the Fixit and choose Detect problems and Apply the fixes for me.

 

When all else fails do this...

Refer to the section Manually reset Windows Update components
There are 12 main steps some involve typing many commands.
You can shortcut this by using Copy/Paste.

Pay close attention and follow step 11.

Good Luck and Keep BC posted!



#3 OXD

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Posted 19 September 2014 - 11:06 AM

I have run a whole host of antivirus and any malware scanners (AVG, McAffe Enterprise, Security Essentials, Emsisoft, Malwarebytes, Spybot, ADW cleaner, etc.) with the drive both on an external testbed computer and in this machine its self with clean results all around, I also have already tried the Fixit program which seems to work at first but then fails to install the updates after the reboot. Yesterday i tried the manual command prompt solution and that also didn't solve it, unfortunately. It has been a bit of a headache really, perfectly timed with allergies, naturally. Thanks for the suggestions though!


Edited by OXD, 19 September 2014 - 11:07 AM.


#4 old rocker

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Posted 19 September 2014 - 03:25 PM

If you have already done so... please ignore. and go to Off Topic

 

Please read and follow...

 

Windows offers a System File Check and Repair Utility.

This will scan all protected system files.

If corrupted files are found the utility will replace them if possible.

Everything you must type appears in bold underlined.

 

1. Click your Start Orb, in the Search programs and files window type the following line...

cmd

 

 

2. Under Programs(1) you should see cmd.exe Right click cmd.exe and choose Run as administrator.

This will open an elevated command prompt or command prompt as Administrator.

Click Yes or enter the Administrator password (depending on how your system is set up) on the User Account Control window.

When the command window opens Immediately following the displayed string type the following line...

 

sfc /scannow (Note the space between sfc and /.)

 

 

3. Press <Enter> to execute the command. The command processor responds with...

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification xxx% complete.

 

 

4. The scan will take a few minutes to run, upon completion it will let you know the status of the scan.

Immediately following the displayed string type the following line...

 

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt .

Press <Enter> to execute the command.

 

 

5. Immediately following the displayed string type exit...

Press <enter> to execute the command and close the window..

 

6. Look for a new text document on your desktop named sfcdetails.txt.

 

Open the document and copy/paste the contents into your next post.

 

Sorry about the allergies, fortunately I do not suffer from any allergies.

 

:offtopic:  Start a regiment of Claritin and report back in a week! (Just kidding)  






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