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Problem Event Name: BlueScreen


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22 replies to this topic

#1 rhino1

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Posted 18 September 2014 - 08:04 PM

Hello,

Please, I could use some help with this problem.  I was on the internet yesterday, was updating adobe reader, and the computer goes into "not responding" (which it is has been doing on coming out of sleep mode and intermittently when actively using computer).  I turned off computer at surge protector and turned on again.  "Not responding" happened again when using internet.  Turned off again and when logging in again got blue box stating "your PC ran into a problem..This problem caused your PC to restart.  You can send info to Microsoft....

Files that will be sent to Microsoft

C:\Windows\Minidump\081414-34265-01.dmp

C:\Users\Chuck Norris\AppData\Local\Temp\WER-283468-0.sysdata.xml

C"\Windows\MEMORY.DMP

 

I use a separate user account from the admin account. I am able to use admin account with no problems but the separate user account I use regularly is the one with this problem.

 

Computer Specs: hp Envy700-074 PC Windows 8(1)

4th Generation Intel Core i5-4430 Processor

64-bit performance with 12 GB DDR3 system memory

2TB harddrive

Intel HD Graphics 4600     HP 15-in-1 Media Card Reader

460W Power Supply

Wireless chiclet-style keyboard   Beats audio

 

While using admin account the action center problem details is listed below:

 

Problem: Shut down unexpectedly    Date: 9/17/2014 7:46 PM    Status: Not reported           

Problem signature
Problem Event Name:    BlueScreen
OS Version:    6.2.9200.2.0.0.768.101
Locale ID:    1033

Files that help describe the problem
081414-34265-01.dmp
sysdata.xml
MEMORY.DMP
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:    d1
BCP1:    0000000000000000
BCP2:    000000000000000F
BCP3:    0000000000000000
BCP4:    FFFFF8801E4C3287
OS Version:    6_2_9200
Service Pack:    0_0
Product:    768_1

To whomever can help much thanks in advance,

rhino1

 

 



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#2 dc3

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Posted 19 September 2014 - 11:58 AM

It could be that the non-administrator user account is corrupt.

 

Try creating another non-administrator user account and see if the problem persists.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 rhino1

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Posted 19 September 2014 - 08:26 PM

I can create a new local account and it appears to work.  However, all my data (itunes, music, pics, bookmarks,etc) is on the account that is not working.  How to fix that account without losing that data?



#4 dc3

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Posted 20 September 2014 - 09:04 AM

The link below will provide instructions to transfer the data to a new user account.

 

http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 rhino1

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Posted 21 September 2014 - 08:56 PM

I did the transfer however some of the steps are not exactly like in the link.  First off, for step 1, I was actually logged in as the new user (non-admin account) and went to the corrupted users folder and copied and pasted all the files present in the C:\Users\Corrupted user's folder into the new user's C:\Users\new user folder while logged on as the new user (non-admin account).  Does this matter because Step 1 says "to log on as a user other than the new user you just created or the user that you want to copy files from" but the following steps I had some confusion with.  In the link, for step 3 to click tools menu but there is no TOOLs menu listed and I do not know what "If you don't see the Tools menu, press Alt" actually is suppose to do.  I pressed the Alt button and some number and letter icons showed up near the "file  home  share  view" menus but no tools menu showed up.  For step 4 the view menu has a hidden files line but no "show hidden files, folders, and drives."  I did click the box next to the hidden files line while logged in as the new user (non-admin account). For step 5, I could not find a "hide protected operating system files check box."  For step 7, there is no Ntuser.dat, ntuser.dat.log, or Ntuser.ini listed in the C:\Users\Corrupted user's account.  Also, near the end of the transfer (about 99% complete) there were several pop up boxes that showed up:

1.  File in Use (The action can't be completed because the file is open in System): UsrClass, usrClass.dat.LOG1, UsrClass.dat. LOG2

 

2.  Destination Path Too Long (The file name(s) would be too long for the destination folder. You can shorten the file name and try again, or try a location that has a shorter path): 0-Namespace-https (some characters i can't find on key board) services.apps.microsoft.com.......

 

3.  1 Interrupted Action (An unexpected error is keeping you from copying the file.  If you continue to receive this error, you can use the error code to search for help with this problem.  Error 0x800704C8): cversions.1, iconcache_16, iconcache_256, iconcache_32, iconcache_48, iconcache_idx, thumbcache_16, thumbcache_256, thumbcache_48, thumbcache_96, thumbcache_idx., counters, 

 

4.  Folder in Use (The action can't be completed because the folder or a file in it is open in another program): Notifications, Webcache, LocalState, Settings.

 

5.  File Access Denied (you'll need to provide administrator permission to copy this file): eBay, HP Blog-TheNextBench, HP Creative Studio, HP Games, HP Store, Printing, Saving Center, Snapfish, Software and Driver Downloads, Try HP MyRoom Free



#6 dc3

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Posted 22 September 2014 - 09:28 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Jared44

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Posted 22 September 2014 - 03:37 PM

Can you upload the dump files for analysis.

Go to

C:\Windows\minidump

Upload all those files by copying them to the desktop and compressing them in a single .zip folder.

Or even better, upload a Kernel memory dump.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

#8 rhino1

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Posted 22 September 2014 - 07:45 PM

I was able to create a new user account by following youtube video Britec09 Fix corrupt user profile in windows 8 which followed all the steps fairly closely in your previous link post.  However ran into the same pop up boxes in my previous post.  Once I got home from work and got computer up from sleep mode it was not responding (which it has been doing for several months) and then blue screen error happened stating PC ran into a problem and needs to restart.....ERROR: KERNEL_DATA_INPAGE-ERROR.

 

Jared44: I tried to upload Kernel memory dump to skydrive but the file was too big.  Uploaded minidump:  https://onedrive.live.com/redir?resid=31A29F060B114AAE!106&authkey=!AKHt4M7DYT7KMAo&ithint=file%2czip

 

http://speccy.piriform.com/results/CIsuJ7s2lAwlDIScvTsoGDW

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Chuck Norris (administrator) on 22-09-2014 at 17:40:01
Running from "C:\Users\Chuck Norris\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/22/2014 03:16:32 PM) (Source: MsiInstaller) (User: Higgins)
Description: Product: Adobe Reader XI (11.0.08) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011009}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (09/22/2014 03:11:27 PM) (Source: Perflib) (User: )
Description: .NETFrameworkC:\windows\system32\mscoree.dll8

Error: (09/22/2014 03:06:56 PM) (Source: ESENT) (User: )
Description: taskhostex (3324) WebCacheLocal: Unable to read the header of logfile C:\Users\Patton\AppData\Local\Microsoft\Windows\WebCache\V0103CEF.log. Error -530.

Error: (09/22/2014 04:04:52 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Higgins)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2147024891 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/22/2014 03:08:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.

Error: (09/22/2014 03:07:39 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/22/2014 03:06:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.

Error: (09/22/2014 03:04:51 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Higgins)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2147024891 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/22/2014 03:00:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/22/2014 02:04:49 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Higgins)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2147024891 See the Microsoft-Windows-TWinUI/Operational log for additional information.


System errors:
=============
Error: (09/22/2014 03:06:18 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:44:16 AM on ‎9/‎22/‎2014 was unexpected.

Error: (09/21/2014 07:35:55 PM) (Source: DCOM) (User: Higgins)
Description: Microsoft.WindowsLive.Platform.Service.RemoteProcess

Error: (09/21/2014 03:04:36 AM) (Source: BugCheck) (User: )
Description: 0x0000007a (0xfffff6fc500da638, 0xffffffffc000009c, 0x00000000676b3880, 0xfffff8a01b4c7bfe)C:\windows\MEMORY.DMP092114-52968-01

Error: (09/21/2014 03:04:16 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:19:10 PM on ‎9/‎20/‎2014 was unexpected.

Error: (09/19/2014 06:21:43 PM) (Source: DCOM) (User: )
Description: "C:\Program Files\WindowsApps\microsoft.windowsphotos_16.4.4204.712_x64__8wekyb3d8bbwe\LiveComm.exe" -ServerName:Microsoft.WindowsLive.Platform.Server31Microsoft.WindowsLive.Platform.Service.RemoteProcess

Error: (09/17/2014 08:02:35 PM) (Source: DCOM) (User: Higgins)
Description: {AD3EDBCA-0901-415B-82E9-C16D3B65E38C}

Error: (09/17/2014 07:41:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:37:53 PM on ‎9/‎17/‎2014 was unexpected.

Error: (09/17/2014 07:33:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:06:09 AM on ‎9/‎17/‎2014 was unexpected.

Error: (09/16/2014 04:04:12 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:01:54 AM on ‎9/‎15/‎2014 was unexpected.

Error: (09/11/2014 11:24:04 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:11:50 AM on ‎9/‎11/‎2014 was unexpected.


Microsoft Office Sessions:
=========================
Error: (09/22/2014 03:16:32 PM) (Source: MsiInstaller)(User: Higgins)
Description: Adobe Reader XI (11.0.08){AC76BA86-7AD7-0000-2550-7A8C40011009}1625(NULL)(NULL)(NULL)

Error: (09/22/2014 03:11:27 PM) (Source: Perflib)(User: )
Description: .NETFrameworkC:\windows\system32\mscoree.dll8

Error: (09/22/2014 03:06:56 PM) (Source: ESENT)(User: )
Description: taskhostex3324WebCacheLocal: C:\Users\Patton\AppData\Local\Microsoft\Windows\WebCache\V0103CEF.log-530

Error: (09/22/2014 04:04:52 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Higgins)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2147024891

Error: (09/22/2014 03:08:16 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifestc:\program files (x86)\ralink corporation\ralink bluetooth stack\BsSMSEditor.exe

Error: (09/22/2014 03:07:39 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1

Error: (09/22/2014 03:06:37 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifestc:\program files (x86)\ralink corporation\ralink bluetooth stack\BsSMSEditor.exe

Error: (09/22/2014 03:04:51 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Higgins)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2147024891

Error: (09/22/2014 03:00:09 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1

Error: (09/22/2014 02:04:49 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Higgins)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2147024891



=========================== Installed Programs ============================
1600 (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
1600_Help (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
1600Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
AIO_CDB_ProductContext (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
Airport Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Azteca (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.97 - WildTangent) Hidden
BufferChm (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Build-a-lot (x32 Version: 2.2.0.98 - WildTangent) Hidden
Copy (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Curse at Twilight (x32 Version: 3.0.2.32 - WildTangent) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3.5901 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.3.5901 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.3.2509 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.3.2509 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.1.3724 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.1.3724 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.3.2301 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.3.2301 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.3.2524 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.3.2524 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.8.4930 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.8.4930 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Delicious: Emily's Childhood Memories Premium Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden
Destinations (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 140.0.185.000 - Hewlett-Packard) Hidden
Elevated Installer (x32 Version: 3.2.18.0 - Garmin Ltd or its subsidiaries) Hidden
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Fax (x32 Version: 140.0.307.000 - Hewlett-Packard) Hidden
Garmin Express (HKLM-x32\...\{22939821-cd61-449c-8a03-cff0af03c156}) (Version: 3.2.18.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.18.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.18.0 - Garmin Ltd or its subsidiaries) Hidden
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
GPBaseService2 (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
House of 1000 Doors: Family Secrets (x32 Version: 2.2.0.98 - WildTangent) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Officejet and Deskjet All-In-One Driver Software (HKLM\...\{6F5B70F0-EA6C-4A5B-BB16-8390BD66B251}) (Version: 14.0 - HP)
HP Postscript Converter (Version: 4.0.4100 - Hewlett-Packard) Hidden
HP Quick Start (HKLM-x32\...\{574F0207-8E98-46CD-8F79-318348C98C46}) (Version: 1.0.4660.30220 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6263.4289 - Hewlett-Packard)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6435.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1310 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.6.0.1033 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.6.0.1033 - Intel Corporation) Hidden
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.54744 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.27.757.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Luxor Evolved (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (x32 Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64) (Version: 1.0.0.0 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4641.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.2 (x86 en-US)) (Version: 32.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden
Network64 (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.6.0 - Nikon)
Norton 360 (HKLM-x32\...\N360) (Version: 21.5.0.19 - Symantec Corporation)
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.7 - Nikon)
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink Bluetooth Stack64 (HKLM\...\{307AA214-8490-9119-DA81-C8E875AD1C94}) (Version: 11.0.737.5 - Mediatek)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.21.0 - Mediatek)
Recovery Manager (x32 Version: 5.5.0.6208 - CyberLink Corp.) Hidden
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Royal Envoy 2 Collector's Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden
Scan (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Short Movie Creator (HKLM-x32\...\{B2817391-97C2-4A88-A952-14920594BD62}) (Version: 1.3.0 - Nikon)
SolutionCenter (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Status (x32 Version: 140.0.342.000 - Hewlett-Packard) Hidden
Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden
Toolbox (x32 Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (x32 Version: 3.0.2.32 - WildTangent) Hidden
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.6.0 - Nikon)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WebReg (x32 Version: 140.0.297.017 - Hewlett-Packard) Hidden
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 8.0.4.123 - Webroot)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HP Games) (x32 Version: 4.0.10.5 - WildTangent) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Youda Jewel Shop (x32 Version: 3.0.2.32 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 12208.35 MB
Available physical RAM: 9149.04 MB
Total Pagefile: 24496.35 MB
Available Pagefile: 21377.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.85 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:1843.66 GB) (Free:523.1 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:17.88 GB) (Free:2.23 GB) NTFS

========================= Users: ========================================

User accounts for \\HIGGINS

Administrator            Chuck Norris             Dwight Eisenhower        
Guest                    Patton                   

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#9 dc3

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Posted 23 September 2014 - 09:32 AM

Your hdd is in serious trouble.

 

Reallocated Sectors Count
0000000088
 
Reported Uncorrectable Errors
0000001231
 
Current Pending Sector Count
0000000408
 
Uncorrectable Sector Count
0000000638
 
You can use the instructions below to create bootable disc which will contain Sea Gate's diagnostic tool SeaTools to determine the health of you hdd.
 

Please download SeaTool for DOS.
 
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
 
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
 
To burn this ISO file to a CD or DVD use the instructions below.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
 
Once the disc is created load it in the CD/DVD drive and restart the computer.
 
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
Please run the short test and include the results in your next post in this topic.
 
If the hdd fails you need to do the following.
 
You should back up all of your important data to a form of removable media, like an external hdd, a flash drive, DVD, etc.
 
You should then purchase a new hdd and install the operating system.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Jared44

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Posted 23 September 2014 - 01:05 PM

I agree with dc3. The dump files are looking that way.

BugCheck 7A, {fffff6fc500da638, ffffffffc000009c, 676b3880, fffff8a01b4c7bfe}

A 0x7A is never good to begin with, it indicates Kernel data was not able to be read in from disk.

1: kd> !error ffffffffc000009c
Error code: (NTSTATUS) 0xc000009c (3221225628) - STATUS_DEVICE_DATA_ERROR

The exception that was called was a data error meaning the HDD has been corrupt.

 

The dump file blames Symantec but I don't see it being the cause even though it's problematic.

fffff880`19b2d108 fffff803`7eb82dd6 : 00000000`0000007a fffff6fc`500da638 ffffffff`c000009c 00000000`676b3880 : nt!KeBugCheckEx
fffff880`19b2d110 fffff803`7eb44747 : 00000000`00000002 fffff880`19b2d270 fffff803`7edbf700 fffff880`19b2d260 : nt! ?? ::FNODOBFM::`string'+0x248f6
fffff880`19b2d1f0 fffff803`7eb02eef : fffffa80`1ca93b00 fffff803`7edbf700 00000000`c0033333 0000007f`ffffff00 : nt!MiIssueHardFault+0x1b7 //tries to bring the memory in from disk
fffff880`19b2d2c0 fffff803`7eac5fee : 00000000`00000000 00000000`00000800 00000000`c0000000 fffff880`19b2d400 : nt!MmAccessFault+0x81f //it can't access the memory as it's paged out
fffff880`19b2d400 fffff880`1af9db10 : fffff880`1ae843c8 fffffa80`1c8b3000 00000000`00000000 00000000`00000001 : nt!KiPageFault+0x16e //calls a page fault
fffff880`19b2d598 fffff880`1ae843c8 : fffffa80`1c8b3000 00000000`00000000 00000000`00000001 00000000`0000016b : EX64+0x19db10 //Symantec driver
fffff880`19b2d5a0 fffffa80`1c8b3000 : 00000000`00000000 00000000`00000001 00000000`0000016b 00000000`00000001 : EX64+0x843c8 //Symantec driver
fffff880`19b2d5a8 00000000`00000000 : 00000000`00000001 00000000`0000016b 00000000`00000001 00000000`00000008 : 0xfffffa80`1c8b3000

So it tries to bring the memory in from disk yet something goes wrong, the disk is corrupt.

It's not the page fault that caused the crash as such as it was allowed.

1: kd> !irql
Debugger saved IRQL for processor 0x1 -- 0 (LOW_LEVEL)

The IRQL was at 0 where page faults can be incurred without breaking any rules so that wasn't the reason we crashed.

 

I suggest you run SeaTools DOS and back any data up immediately.



#11 rhino1

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Posted 23 September 2014 - 09:06 PM

Well it took me close to 2.5 hours to figure out how to turn off the secure boot because computer has UEFI.  Finally got to where SeaTools DOS was beginning to run then a black screen appears with very tiny writing in green (cannot read what it says because part is off the top of the screen) with the next line in purple stating 'invalid a          Invalid u" and a third line in purple with again very small fonts in three to four clusters of numbers and letters.  So did the disk not work or is it the hard drive?  Is there another program to test the hard drive?  If I have to get another hard drive what specific type should I get (and would best buy carry it?).  I also bought the computer with windows 8 installed on it already and do not have a CD to re-load it.  There is a separate drive Recovery Image (D:), would this have it in it?



#12 dc3

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Posted 24 September 2014 - 09:20 AM

You are not going to be able to use the recovery partition since the hdd is failing.

 

The SeaTools for DOS is the better test, but there is another.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Short Drive Self Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.  
 
 
You can download a ISO image which you can burn to a disc to create a bootable Windows 8 installation disc.  You can download this at GET INTO PC.  Please read the entire page as there are instructions which are important.  There is a code at the bottom of the page which you will need during the installation.
 
You will need your product key, this is now embedded in the BIOS, so you will need to run a program like Belarc Advisor to get the product key.  In Belarc Advisor this is listed under Software Licenses.  You will need this to activate the operating system after it is installed.
 
 
To burn the ISO image to a disc use one of the two methods below.
 

Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
___________________________________________________________________________________
 
 

To burn a ISO file to a CD or DVD with a computer with Windows Vista or earlier, please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
 
__________________________________________________________________________________
 
 
You can find a good tutorial for performing the installation here.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 rhino1

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Posted 24 September 2014 - 10:21 PM

First off thank you very much for your help. 

 

The Test Status bar is about 90% green and stays at that postion as if it is still running (I let it run for 2 hours 15 minutes and still at the 90%-ish position).  Under the Drive Status it says Short DST-FAIL.  Near the help life preserver is FAIL-Info.  After clicking that box  and then clicking the view log file it has listed:

 

SeaTools for Windows v1.2.0.10 ---------------
9/24/2014 5:57:01 PM
Model: ST2000DM001-1CH164
Serial Number: W1E4M715
Firmware Revision: HP33
Short DST - Started 9/24/2014 5:57:01 PM
Short DST - FAIL 9/24/2014 5:57:09 PM

 

Under the Fail Info it says:

Now is a good time to make sure you have a current backup of your important data.

Unfortunately, your Seagate product has failed an important diagnostic test, possibly caused by problem sectors which are difficult to read.  Seagate recommends that you run SeaTools for DOS, which has the ability to repair most problem sectors.  SeaTools for DOS may be able to save you from the inconvenience and down time of exchanging the drive.  For more information on this subject see our online FAQ:
SeaTools Test Code: AC629CE0
Short DST - Started 9/24/2014 6:01:03 PM
Short DST - FAIL 9/24/2014 6:01:10 PM
SeaTools Test Code: AC629CE0

 

So, is this hard drive junk now?  What type of hard drive should I get?  Do you know if best buy would have one I could use to replace the one in this computer?
 



#14 Jared44

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Posted 25 September 2014 - 12:38 AM

Yes, your drive is dying. About replacing it depends on you. You can buy whatever drive you want (not literally). Whether it's an SSD or another HDD it's your call.

I can't really recommend anything as I don't focus on hardware much at all, I also don't keep up to date with the latest hardware so dc3 should be able to help you more with that.

#15 dc3

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Posted 25 September 2014 - 09:13 AM

Rhino1,

 

The information I posted in post #9 was indicative of a failing hdd.  I knew at the time you would need to replace it.  I wanted you to run the test so you would not have any doubts regarding the health of the hdd.

 

According to the specifications for your computer there are three bays for hdds.  This computer originally came with a 2TB hdd, you can replace the original with the same, or you can install two drives.  I have a SSD which the operating system is installed on, and a large hdd for storage.  Windows 8 installed on a SSD will boot very quickly, and with only the operating system and updates installed on it, it will remain very fast.

 

If you decide to go this route there are a lot of choices for a SSD.  Companies previously restricting their product line to electronics like RAM or flash drives are now manufacturing SSD.  This technology is still relatively new, so track records for these manufacturers are not indicative of their successes or failures.  I would suggest reading reviews from unbiased sources, like PC Magazine.

 

As for hdds, I have a preference for Seagate or Western Digital.

 

If you decide to go with a hdd, I would suggest using a smaller hdd, like 250GB for the operating system and use a large hdd for storage.  The read and write time of a 2TB hdd will be slower that a smaller hdd, like 250GB.  Essentially the smaller hdd will be faster.


Edited by dc3, 25 September 2014 - 09:16 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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