Please, I could use some help with this problem. I was on the internet yesterday, was updating adobe reader, and the computer goes into "not responding" (which it is has been doing on coming out of sleep mode and intermittently when actively using computer). I turned off computer at surge protector and turned on again. "Not responding" happened again when using internet. Turned off again and when logging in again got blue box stating "your PC ran into a problem..This problem caused your PC to restart. You can send info to Microsoft....
Files that will be sent to Microsoft
I use a separate user account from the admin account. I am able to use admin account with no problems but the separate user account I use regularly is the one with this problem.
Computer Specs: hp Envy700-074 PC Windows 8(1)
4th Generation Intel Core i5-4430 Processor
64-bit performance with 12 GB DDR3 system memory
Intel HD Graphics 4600 HP 15-in-1 Media Card Reader
460W Power Supply
Wireless chiclet-style keyboard Beats audio
While using admin account the action center problem details is listed below:
Problem: Shut down unexpectedly Date: 9/17/2014 7:46 PM Status: Not reported
Problem Event Name: BlueScreen
OS Version: 6.2.9220.127.116.11.768.101
Locale ID: 1033
Files that help describe the problem
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
OS Version: 6_2_9200
Service Pack: 0_0
To whomever can help much thanks in advance,