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Desktop without icons, task bar doesn't show up


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#1 nahemah

nahemah

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Posted 18 September 2014 - 05:14 PM

Hello,

After I returned from holidays I turned on my PC just to find out I couldn't see any icons and the task bar didn't show up either. Every time I ctrl + alt + del a black screen shows up (when I click ESC it goes back to the desktop).

 

I already tried to format the computer, only to have the same problem happen over and over again. I don't know what to do anymore :/ help!



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#2 JohnC_21

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Posted 18 September 2014 - 09:32 PM

Hello, and Welcome

 

You have formatted the computer, installed Windows 7, and you still get the blank screen with no icons, correct?

 

I would first download Seatools for DOS and do a disk diagnostic. You will need to burn the iso file by Right clicking the file in Windows 7 and select Burn Image. You may have to change AHCI mode to IDE in BIOS if Seatools does not detect your drive. After the test, set the mode back to AHCI.

 

If the drive passes I would then do a Memory test using memtest86+. You will need to burn the iso also. Let it run for at least 6 passes and preferably overnight.






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