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Virus that causes the desktop to flash to and from an all blue screen (Win 8.1)


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#1 to_the_sun

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Posted 18 September 2014 - 02:30 PM

I all of a sudden picked up a virus when trying to install the Splice Client from Splice.com. The install failed due to an unspecified error and moments later the computer began flashing to and from an all blue screen, as if continually trying to go somewhere else (like maybe the app screen or to a log out screen), but then coming right back before loading it, causing normal use of the desktop to be totally inhibited. As the display moves back and forth from this blue screen all windows are continually losing focus making clicking and typing hit or miss at best. When coming back from the blue screen the task bar needs to repopulate itself each time, which is why I say it's like it's trying repeatedly to go somewhere else. It begins happening not long after the desktop loads from start up, making it impossible to click on any icon or start any program, but Ctrl+Alt+Del works. Currently I can only run in safe mode. Norton, Malwarebytes and AdwCleaner have all failed to find the problem. I tried running the DDS tool but for some reason it immediately tells me,

 

"This operating system is not supported! DDS only runs on:"

 

and then lists some OSes, one of them being Windows 8 (64 bit), which is what I'm running. Maybe this has something to do with being in safe mode?

 

As far as I know Splice is a legitimate program, so either I was somehow redirected somewhere illegitimate for the download, or I'm thinking maybe I picked up something a few days ago when I downloaded VLC Media Player and it was set not to go off until the next time the user tried to install something, to make it trickier to diagnose. When the Splice install failed it mentioned a log file with details, but unfortunately I don't remember where it was located.

 

Any help with this would be greatly appreciated, as this thing seems to have me at its mercy!



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#2 to_the_sun

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Posted 19 September 2014 - 10:07 AM

Solved 
 
I found this thread 
Which described my problem exactly.  All I had to do was uninstall Norton.  I've always said that Norton is more of a virus than it ever protects against.

Edited by to_the_sun, 19 September 2014 - 10:09 AM.


#3 nasdaq

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Posted 23 September 2014 - 09:23 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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