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Can I be helped?


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#1 psylosyfer

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Posted 18 September 2014 - 06:53 AM

I have tried before to rid myself of this problem, but never any luck. I am being used as a terminal and lose more priviledges all the time until my system is useless. As I am attempting online classes I could really use a working PC. 

Please help!

Psylosyfer


Edited by hamluis, 18 September 2014 - 09:12 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 18 September 2014 - 02:02 PM

Please describe what exactly is or isn't working.

 

What do you mean by "I am being used as a terminal".

 

It would also help to know the make and model of this computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 psylosyfer

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Posted 19 September 2014 - 02:15 AM

IT happens to any PC I connect at my home address, this machine is a Gateway ML6732, (my favorite, of several). I have no sound, my windows  C:\Windows\winsxs\ directory is 6.49 GB's, 46,414 files (over 3,000 files are deeply hidden), 12,028 folders. the only virus ever reported with any of many anti-virus programs was on time,

[  Trojan:wysogot.g ]. I believe that I am under the control of someones server, I get  A "TPM has a problem or no TPM" , during POST at boot up, there are hundreds of DOTxml files that don't look right to me, and many windows files form as far back as the 1990's, running in win 7 pro sp1.

 I had a copy of Mandriva XL on a partition that self deleted, and (believe it or not ) the partition SHRANK!! it now states "free space 135 gb, 4.35 used"

it was set up by me for Mandriva with 350gb, approx. 1/2 my WD7500 HDD.

There is not room here to list more than a small fraction of things that have happened since 12 / 2012. I have replaced HDD & mother board, cleared CMOS hundreds of times, reflashed the BIOS, reinstalled Win 7. the list goes on forever.

I have several directories that are "access denied" no matter how high I set permissions. mp3's vanish, as do ISO's, text files, etc.professionals at IOLO labs, could do nothing to help.

 I am more than happy to answer any questions or follow any directions as long as this install still functions, as I will eventually get access denied for all requests, (last time I got access denied trying to open notepad) and anything else.



#4 dc3

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Posted 19 September 2014 - 11:40 AM

Please run the following scans.

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.

 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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