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Windows 8 blue sceen/random restart


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#1 gd123

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Posted 17 September 2014 - 10:43 PM

091714-36781-01.dmp 9/17/2014 9:40:45 PM NTFS_FILE_SYSTEM 0x00000024 000000b5`00190637 ffffd000`36c85fd8 ffffd000`36c857e0 fffff800`007cfd14 Ntfs.sys Ntfs.sys+324b7 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0         C:\Windows\Minidump\091714-36781-01.dmp 4 15 9600 283,120 9/17/2014 9:42:27 PM 091714-28062-01.dmp 9/17/2014 6:09:15 PM NTFS_FILE_SYSTEM 0x00000024 000000b5`00190637 ffffd000`36fedfd8 ffffd000`36fed7e0 fffff800`00622d14 Ntfs.sys Ntfs.sys+324b7 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+1500a0

 

 

 

don't know a whole bunch about hardware, but I did do a disk check, and even used "Tweaking.com - Windows Repair (All in One)" tool.

 

 

 

KmxAMRT.sys KmxAMRT.sys+22d14 fffff800`007ad000 fffff800`007ee000 0x00041000 0x4ea9b881 10/27/2011 3:01:05 PM Total Defense Anti-Malware Realtime Total Defense Anti-Malware Realtime Driver 5.3.8100.556 Total Defense C:\Windows\system32\drivers\KmxAMRT.sys  
 
This is displayed with a blue screen most of the time
or it will just go black/orange then restart
 

 



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#2 Allan

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Posted 18 September 2014 - 06:52 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 gd123

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Posted 18 September 2014 - 04:25 PM

==================================================
Dump File         : 091714-36781-01.dmp
Crash Time        : 9/17/2014 9:40:45 PM
Bug Check String  : NTFS_FILE_SYSTEM
Bug Check Code    : 0x00000024
Parameter 1       : 000000b5`00190637
Parameter 2       : ffffd000`36c85fd8
Parameter 3       : ffffd000`36c857e0
Parameter 4       : fffff800`007cfd14
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+324b7
File Description  : NT File System Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor         : x64
Crash Address     : ntoskrnl.exe+14dca0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091714-36781-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 9600
Dump File Size    : 283,120
Dump File Time    : 9/17/2014 9:42:27 PM
==================================================

==================================================
Dump File         : 091714-28062-01.dmp
Crash Time        : 9/17/2014 6:09:15 PM
Bug Check String  : NTFS_FILE_SYSTEM
Bug Check Code    : 0x00000024
Parameter 1       : 000000b5`00190637
Parameter 2       : ffffd000`36fedfd8
Parameter 3       : ffffd000`36fed7e0
Parameter 4       : fffff800`00622d14
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+324b7
File Description  : NT File System Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor         : x64
Crash Address     : ntoskrnl.exe+1500a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091714-28062-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 9600
Dump File Size    : 283,120
Dump File Time    : 9/17/2014 6:10:26 PM
==================================================



#4 Allan

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Posted 18 September 2014 - 04:28 PM

 
 

First thing you want to do is check your hd. You have two options:

 

1) Hard Drive Diagnostics:

 
http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure you select the tool which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic
 
2) To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.
 
I suggest you backup any critical data to off disc media

 



#5 gd123

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Posted 18 September 2014 - 05:18 PM

Hard drive is a 320 GB WD hard drive. (WD3200BPVT). Is a replacement hard drive in a Sony Viao laptop.



#6 Allan

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Posted 18 September 2014 - 05:31 PM

okay






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