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Psuedo freaking out, coloruservice.exe was preventing me from shutting down..


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3 replies to this topic

#1 Dyrstan

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Posted 17 September 2014 - 02:35 PM

Greetings. So, last night I was about to go to sleep and began to shut down my laptop, which is running on the latest version of Windows 8 and IIRC is an Asus G750, when I noticed something called Coloruservice was preventing me from shutting down. I cancelled the shutdown because of the paranoid person I am to see what it was and if it was harmful. As I was looking up what it was it popped up that Avast blocked a trojan that was originating from coloruservice.exe in some folder in x86, I immediately proceeded to run a Hardened Boot time scan using Avast free 2014 and supposedly nothing was found. I googled this for hours and couldn't find anything about it being that harmful, but I had never seen it before, and have never run it on my laptop, unless something else causes it to run. Does anyone know what's wrong? What do I do? I have classes in a few and i'm going to be going nuts until I can fix this.

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#2 Sirawit

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Posted 21 September 2014 - 10:58 AM

Hello Dyrstan and welcome to BleepingComputer!     :)

 

My name is Sirawit and I'm here to help you.

 

Please note that I'm currently in training and my fixes need to be check for approval first, that may delay our fix a bit, but I will normally reply back in 24 hours.

 

If I don't reply after 2 days, feel free to PM me.     :)

==========================================================================

Some points for you to keep in mind:

  • Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end with some additional information on how to stay malware-free.
  • Lastly, I would like to remind you that most members here are volunteers, and sometimes "real life" can get in the way of our malware hunt. I will notify you if I know I will need to be away for longer than 48 hours.

==========================================================================


Farbar Recovery Scan Tool (FRST)

  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop.
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should.
  • Double click the icon.
  • Click Yes to the disclaimer.
  • Make sure the Addition.txt box is checked.
  • Click Scan and allow the program to run.
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen.
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

Thank you.


Edited by Sirawit, 22 September 2014 - 07:56 AM.

If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#3 Sirawit

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Posted 23 September 2014 - 11:08 PM

It had been three days since my last reply. Are you still with me?
Thank you.

If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#4 Elise

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Posted 27 September 2014 - 03:46 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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