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Norton 360


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#1 Miguel_92

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Posted 16 September 2014 - 04:56 PM

Hi. I'm currently running the latest version of Norton 360 on both my PC & Laptop but i was wondering how do you actually turn off the download insight and things associated with that? As it keeps on deleting files on me that it claims are viruses (When i know they aren't) and even when i exclude them from future scans it still deletes the software. Another note is that i've found nothing to help me regarding this issue on the norton forums.



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#2 quietman7

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Posted 16 September 2014 - 06:36 PM

My Norton product alerts that the file I downloaded is not safe, and deletes it
 

There also may be information in the Norton 360 User Manual.


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#3 Miguel_92

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Posted 17 September 2014 - 01:09 PM

Thanks for the info. Seems i also need to add the file to the exclude list on malwarebytes as well lol. Do you know how i can get rid of the 2 360 icon's in my system tray? I've tried using the tool that is supposed to remove one of the icons but it never works.


Edited by Miguel_92, 17 September 2014 - 01:10 PM.


#4 quietman7

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Posted 17 September 2014 - 02:18 PM

I do not use Norton (Symantec) products and not many members here do either.

As for your question in regards to the two system tray icons, this has been reported before and Norton is aware of it. See these two discussion topics which include a few suggestions to resolve the issue.

* topic 1
* topic 2

Setting the Boot Time Protection to Aggressive is one fix that appeared to work for several users.
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#5 Miguel_92

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Posted 17 September 2014 - 05:07 PM

Turning malwarebytes + norton off still didn't work it seems. When i go to execute the program it doesn't work :huh:  so i may need to try turning other stuff off within norton to see if that works.



#6 quietman7

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Posted 17 September 2014 - 05:41 PM

From topic 1.

 

First your double icons, have you rebooted since they appeared?  Next have you selected settings > Antivirus > Automatic Protection Tab and set the Boot Time Protection to Aggressive?  These are both known fixes for the double tray icons.  A fix is in the works @ Norton.


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#7 Miguel_92

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Posted 20 September 2014 - 06:13 PM

Everything is sorted now. Thanks for the help.



#8 quietman7

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Posted 20 September 2014 - 06:20 PM

You're welcome.
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