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Zune program will not install on windows vista


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#1 pinkyjules

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Posted 16 September 2014 - 06:16 AM

hi,

Hope someone on here can help me. I have now had my nokia lumia 800 phone for nearly 2 years and in all that time i have been unable to update the software as i need to have Zune on my computer but it will not install. I have tried everything from contacting microsoft, zune, trying to install on safe mode, turning off fire walls and posting for help on forums. Any help will be greatly appreciated. Thank you 



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#2 hamluis

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Posted 16 September 2014 - 09:49 AM

What specific error messages do you get?  And when do they appear?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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