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Pretty sure I've got a Keylogger of sorts. Tried reformatting etc.


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#1 Holmes321

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Posted 16 September 2014 - 05:45 AM

I believe I have been infected with a Keylogger of sorts as a few of my online accounts have been compromised. Following is a timeline of events:

 

Sunday at 05:00 I received an email from Paypal saying that a couple of paid services on my World of Warcraft account had been initiated. (My Paypal account is 'attached' to my wow account, but the passwords differ and each would've had to have been typed in).

 

I changed the passwords to each of the above accounts on Sunday. Then at a similar time on Monday a similar thing happened (this time the transactions were blocked by World of Warcraft). So this implies that there was some kind of Keylogger? I've since put an authenticator app on my WoW account.

 

On Monday I backed up my documents, music etc (this includes some executables such as installers for apps, but I've had these for at least a year now and they should be safe (I also haven't run any of these executables)) onto an external hard drive. Then I ran a clean install of windows, repartitioning and reformatting my SSD I use for the OS and apps and HDD I use for data.

 

Last night at about 1 am I received an email from Microsoft Outlook to my main email address saying that a password reset request had been initiated for my secondary email address. This would require logging into the secondary email using the address and password, then entering my primary email when prompted by the change password process. The primary email was not logged into however and the change password process was not completed.

 

I did do a lot of password resetting during the day, so I wonder whether maybe this was a rogue email that just took some time to come through. I can see no other evidence of either of these emails being used (no sent mails, no deleted mails, and all my emails still there).

 

I'm obviously a little concerned that I could still be infected after reformatting etc. Concerned it could possibly be in my data on a USB drive - I did use it to download the drivers for installing when I reformatted (and I used the infected PC to do the downloading)? I hope not as backing up 100gb of music onto DVD's won't be fun.

 

 

Other than that, I only use my Macbook that I'm on now, and my iPhone. Didn't use my iPhone to log into anything yesterday, and (maybe naively) I assume my Macbook is clean...

 

I ran a scan with Malwarebytes yesterday, and have run a full scan and Root scan (the Norton Power Eraser tool) with Norton Internet Security today. The Norton stuff has come up clean.

 

 

So yeah, that's that - what do I need to do to diagnose the problem? 

 

Kind Regards,

 

 

Chris

 

 

Oh yeah, I'm running Windows7 Professional SP1 - if that makes a difference.


Edited by Holmes321, 16 September 2014 - 05:46 AM.


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#2 boopme

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Posted 16 September 2014 - 09:30 AM

Hello Holmes.. After reading the above issue and attempts.. I would say to repost this in a new topic with a DD log so we can take a deeper look.
Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 Holmes321

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Posted 17 September 2014 - 04:00 AM

Thanks boopme,

 

Logs posted here.

 

http://www.bleepingcomputer.com/forums/t/548690/possible-keylogger-have-repartitioned-and-reformatted/

 

 

I didn't notice any activity on my accounts last night, so hopefully it's fixed. But I didn't use my PC an awful lot yesterday, and don't think I typed any passwords. Anyway, we'll see if there's anything in the logs.

 

Cheers!



#4 boopme

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Posted 17 September 2014 - 10:17 AM

You're welcome!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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