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DDS Logs - Help with popups and sound driver issues


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3 replies to this topic

#1 bplantes

bplantes

  • Members
  • 6 posts
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  • Local time:11:03 PM

Posted 15 September 2014 - 11:04 PM

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.55.2
Run by bplantes at 22:57:42 on 2014-09-15
Microsoft Windows 8 Enterprise  6.2.9200.0.1252.1.1033.18.16255.12798 [GMT -5:00]
.
AV: Trend Micro Security Agent *Enabled/Updated* {B7599298-8445-728A-A5C7-A26A082C8BDA}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Trend Micro Security Agent *Enabled/Updated* {0C38737C-A27F-7D04-9F77-991873ABC167}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\dwm.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\MyPC Backup\BackupStack.exe
C:\Windows\system32\BtwRSupportService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Google\Chrome Remote Desktop\37.0.2062.28\remoting_host.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\dashost.exe
C:\Program Files (x86)\Google\Chrome Remote Desktop\37.0.2062.28\remoting_host.exe
C:\Program Files\Microsoft SQL Server\100\DTS\Binn\MsDtsSrvr.exe
C:\Program Files\Microsoft SQL Server\MSAS10_50.SSBP01\OLAP\bin\msmdsrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\sqlservr.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Microsoft SQL Server\MSRS10_50.SSBP01\Reporting Services\ReportServer\bin\ReportingServicesService.exe
C:\Program Files (x86)\Photodex\ProShow Gold\ScsiAccess.exe
C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.VssService.exe
C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\fdlauncher.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\fdhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhostex.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPApplication.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\bplantes\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Users\bplantes\AppData\Local\Citrix\GoToMeeting\1468\g2mstart.exe
C:\Users\bplantes\AppData\Local\Citrix\GoToMeeting\1468\g2mcomm.exe
C:\Users\bplantes\AppData\Local\Citrix\GoToMeeting\1468\g2mlauncher.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
C:\Users\bplantes\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Microsoft Office\Office15\ONENOTEM.EXE
C:\Program Files\Dell\Feature Enhancement Pack\SmartSettings.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWinMgr.exe
C:\Users\bplantes\Downloads\HijackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Microsoft Office\Office15\UcMapi.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Alteryx\Engine\AlteryxService.exe
C:\Program Files\Alteryx\Engine\AlteryxService_MapRenderWorker.exe
C:\Program Files\Alteryx\Engine\AlteryxService_MapRenderWorker.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files\Windows Fabric\bin\FabricHost.exe
C:\Program Files\Windows Fabric\bin\Fabric\Fabric.Code.1.0\Fabric.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.Gateway.exe
C:\Program Files\Microsoft SQL Server\110\LocalDB\Binn\sqlservr.exe
C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.MessageBroker.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.ResourceProvider.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\system32\mmc.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/?pc=U217D
mURLSearchHooks: {650598e1-b35a-45d3-b607-896d7acb64c3} - <orphaned>
mWinlogon: Userinit = userinit.exe
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\1.6.1261\6.6.1089\TmIEPlg32.dll
BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: TidyNetwork.com: {7736C7FA-512D-11E2-B871-DEC36088709B} - C:\Users\bplantes\AppData\Local\TidyNetwork.com\tidy2ie.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
BHO: Define: {B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - C:\Users\bplantes\AppData\Local\DefineExt\temp.dat
BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files (x86)\Microsoft Office\Office15\GROOVEEX.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll
uRun: [Lync] "C:\Program Files (x86)\Microsoft Office\Office15\lync.exe" /fromrunkey
uRun: [GoogleChromeAutoLaunch_ABDB115F5DE862C9ED64488880019B9E] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
uRun: [Spotify] "C:\Users\bplantes\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
uRun: [Spotify Web Helper] "C:\Users\bplantes\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
uRun: [GoToMeeting] "C:\Users\bplantes\AppData\Local\Citrix\GoToMeeting\1468\g2mstart.exe" "/Trigger RunAtLogon"
uRun: [Browser Extensions] "C:\Users\bplantes\AppData\Roaming\Slick Savings\CouponsHelper.exe"
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
StartupFolder: C:\Users\bplantes\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\bplantes\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\bplantes\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
StartupFolder: C:\Users\bplantes\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SENDTO~1.LNK - C:\Program Files (x86)\Microsoft Office\Office15\ONENOTEM.EXE
StartupFolder: C:\Users\bplantes\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SMARTS~1.LNK - C:\Program Files\Dell\Feature Enhancement Pack\SmartSettings.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\ISCTSY~1.LNK - C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
mPolicies-System: InactivityTimeoutSecs = dword:1800
IE: Clip image - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=4
IE: Clip selection - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=3
IE: Clip this page - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=1
IE: Clip URL - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE/3000
IE: New note - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\NewNote.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office15\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
DPF: {00134F72-5284-44F7-95A8-52A619F70752} - hxxps://server01:4343/officescan/console/ClientInstall/WinNTChk.cab?ver=17,0,0,2360
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com/bin/srldetect_intel_4.5.22.0.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3}\144545B68323A5252735 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3}\2375942554037353 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3}\24279716E62E08993702960586F6E656 : DHCPNameServer = 172.20.10.1
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3}\24C65756D4563716F57457563747 : DHCPNameServer = 192.168.25.3 4.2.2.2
TCP: Interfaces\{3D3EB4BE-58B8-4B9B-AC59-766E91D1BBF3}\24D4D27457563747 : DHCPNameServer = 4.2.2.2 8.8.8.8
Filter: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\module\20004\1.6.1261\6.6.1089\TmIEPlg32.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Client Server Security Agent\UIFramework\ProToolbarIMRatingActiveX.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\37.0.2062.120\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
mASetup: {A6EADE66-0000-0000-484E-7E8A45000000} - "C:\Windows\SysWOW64\Rundll32.exe" "C:\Program Files (x86)\Adobe\Reader 11.0\Esl\AiodLite.dll",CreateReaderUserSettings
x64-mStart Page = hxxp://start.mysearchdial.com/?f=1&a=frg0203ch&cd=2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q&cr=1578468489&ir=
x64-BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\1.6.1261\6.6.1089\TmIEPlg.dll
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Slick Savings: {34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5} - C:\Users\bplantes\AppData\Roaming\Slick Savings\Coupons64.dll
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office\Office15\GROOVEEX.DLL
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [DFEPApplication] C:\Program Files\Dell\Feature Enhancement Pack\DFEPApplication.exe
x64-Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-mPolicies-System: InactivityTimeoutSecs = dword:1800
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\AddNote.html
x64-Filter: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\module\20004\1.6.1261\6.6.1089\TmIEPlg.dll
x64-Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\917\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\bplantes\AppData\Roaming\Mozilla\Firefox\Profiles\wj7e36yi.default\
FF - prefs.js: browser.search.selectedEngine - Bing 
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=U217DD&PC=U217D&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office15\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMeetingJoinPluginOC.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npRLCT4Player.dll
FF - plugin: C:\Program Files (x86)\Photodex Presenter\npPxPlay.dll
FF - plugin: C:\Users\bplantes\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\bplantes\AppData\Local\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Users\bplantes\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\bplantes\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\bplantes\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\bplantes\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Users\bplantes\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_145.dll
.
---- FIREFOX POLICIES ----
FF - user.js: browser.keywordURLPromptDeclined - 1
FF - user.js: extentions.webcake.installId - 2b83c1bd-858c-4216-8a20-7f50a4825371
FF - user.js: extentions.webcake.defaultEnableAppsList - layers/banner,layers/inline,layers/search,layers/shopping,newOffers/wc
FF - user.js: extensions.mysearchdial.hmpg - true
FF - user.js: extensions.mysearchdial.hmpgUrl - hxxp://start.mysearchdial.com/?f=1&a=frg0203ch&cd=2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q&cr=1578468489&ir=
FF - user.js: extensions.mysearchdial.dfltSrch - true
FF - user.js: extensions.mysearchdial.srchPrvdr - Mysearchdial
FF - user.js: extensions.mysearchdial.dnsErr - true
FF - user.js: extensions.mysearchdial_i.newTab - false
FF - user.js: extensions.mysearchdial.newTabUrl - hxxp://start.mysearchdial.com/?f=2&a=frg0203ch&cd=2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q&cr=1578468489&ir=
FF - user.js: extensions.mysearchdial.tlbrSrchUrl - hxxp://start.mysearchdial.com/?f=3&a=frg0203ch&cd=2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q&cr=1578468489&ir=&q=
FF - user.js: extensions.mysearchdial.id - 00FF4573146D902C
FF - user.js: extensions.mysearchdial.instlDay - 16134
FF - user.js: extensions.mysearchdial.vrsn - 1.8.29.0
FF - user.js: extensions.mysearchdial.vrsni - 1.8.29.0
FF - user.js: extensions.mysearchdial_i.vrsnTs - 1.8.29.010:55:9
FF - user.js: extensions.mysearchdial.prtnrId - mysearchdial
FF - user.js: extensions.mysearchdial.prdct - mysearchdial
FF - user.js: extensions.mysearchdial.aflt - frg0203ch
FF - user.js: extensions.mysearchdial_i.smplGrp - none
FF - user.js: extensions.mysearchdial.tlbrId - base
FF - user.js: extensions.mysearchdial.instlRef - 0901-a
FF - user.js: extensions.mysearchdial.dfltLng - 
FF - user.js: extensions.mysearchdial.appId - {CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}
FF - user.js: extensions.mysearchdial.excTlbr - false
FF - user.js: extensions.mysearchdial_i.hmpg - true
FF - user.js: extensions.mysearchdial.cr - 1578468489
FF - user.js: extensions.mysearchdial.cd - 2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q
FF - user.js: extensions.mysearchdial.AL - 2
FF - user.js: extensions.irmysearch.aflt - frg0203ch
FF - user.js: extensions.irmysearch.instlRef - 0901-a
FF - user.js: extensions.irmysearch.cr - 1578468489
FF - user.js: extensions.irmysearch.cd - 2XzuyEtN2Y1L1QzutDtD0F0FyEyDyBtAtCyEyC0DzytDtB0CtN0D0Tzu0SyBzyyDtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCtB0AtB0B0FyE0AtGtAyEyDtDtG0BtD0CyCtGtC0E0D0DtGyDzy0F0BtBtByCzztAyD0D0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtByDzztDyCyEtAtGtBtBtByCtG0BtD0DyCtG0AzytA0EtGtAyCtAtD0BzzyDtCtDtCtC0B2Q
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-10-27 651832]
R1 tmevtmgr;tmevtmgr;C:\Windows\System32\Drivers\tmevtmgr.sys [2013-4-4 77184]
R2 AlteryxService;Alteryx Service;C:\Program Files\Alteryx\Engine\AlteryxService.exe [2013-10-14 4093408]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2012-9-13 731688]
R2 Amsp;Trend Micro Solution Platform;C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe [2013-4-4 272816]
R2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe [2014-6-18 36424]
R2 BcmBtRSupport;Bluetooth Radio Control Service;C:\Windows\System32\BtwRSupportService.exe [2013-4-3 2227992]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2012-8-15 135984]
R2 chromoting;Chrome Remote Desktop Service;C:\Program Files (x86)\Google\Chrome Remote Desktop\37.0.2062.28\remoting_host.exe [2014-7-17 51016]
R2 DFEPService;Dell Feature Enhancement Pack Service;C:\Program Files\Dell\Feature Enhancement Pack\DFEPService.exe [2012-8-15 2280504]
R2 FabricHostSvc;Windows Fabric Host Service;C:\Program Files\Windows Fabric\bin\FabricHost.exe [2013-3-14 127648]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-4-3 14904]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-6-28 14624]
R2 MsDtsServer100;SQL Server Integration Services 10.0;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\MsDtsSrvr.exe [2010-4-3 210784]
R2 MSOLAP$SSBP01;SQL Server Analysis Services (SSBP01);C:\Program Files\Microsoft SQL Server\MSAS10_50.SSBP01\OLAP\bin\msmdsrv.exe [2010-4-3 54568288]
R2 MSSQL$SSBP01;SQL Server (SSBP01);C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\sqlservr.exe [2010-4-3 61913952]
R2 ReportServer$SSBP01;SQL Server Reporting Services (SSBP01);C:\Program Files\Microsoft SQL Server\MSRS10_50.SSBP01\Reporting Services\ReportServer\bin\ReportingServicesService.exe [2010-4-3 2175328]
R2 Service Bus Gateway;Service Bus Gateway;C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.Gateway.exe [2013-9-4 23472]
R2 Service Bus Message Broker;Service Bus Message Broker;C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.MessageBroker.exe [2013-9-4 19888]
R2 Service Bus Resource Provider;Service Bus Resource Provider;C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.ResourceProvider.exe [2013-9-4 26544]
R2 Service Bus VSS;Service Bus VSS;C:\Program Files\Service Bus\1.1\Microsoft.ServiceBus.VssService.exe [2013-9-4 19376]
R2 vpnagent;Cisco AnyConnect Secure Mobility Agent;C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe [2014-6-10 561064]
R2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe [2013-8-28 3378416]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;C:\Windows\System32\Drivers\AmpPal.sys [2012-9-13 162344]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\Drivers\bcbtums.sys [2012-1-27 169240]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\Drivers\btwampfl.sys [2013-4-3 161144]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\Drivers\btwl2cap.sys [2013-4-3 40248]
R3 DellRbtn;Airplane Mode Switch;C:\Windows\System32\Drivers\DellRbtn.sys [2013-1-24 10752]
R3 ICCS;Intel® Integrated Clock Controller Service - Intel® ICCS;C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe [2013-4-3 169752]
R3 ikbevent;Intel Upper keyboard Class Filter Driver;C:\Windows\System32\Drivers\ikbevent.sys [2013-3-14 21048]
R3 imsevent;Intel Upper Mouse Class Filter Driver;C:\Windows\System32\Drivers\imsevent.sys [2013-3-14 21048]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2013-4-3 342528]
R3 leaslayr;Reliable failure detection;C:\Windows\System32\Drivers\leaslayr.sys [2013-3-7 367104]
R3 MSSQLFDLauncher$SSBP01;SQL Full-text Filter Daemon Launcher (SSBP01);C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\fdlauncher.exe [2010-4-3 32096]
R3 NETwNe64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 8 - 64 Bit;C:\Windows\System32\Drivers\NETwew00.sys [2013-10-8 3345376]
R3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
S2 ISCTAgent;Intel® Smart Connect Technology Agent;C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe [2013-3-14 182248]
S3 acsock;acsock;C:\Windows\System32\Drivers\acsock64.sys [2014-8-1 112496]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® + High Speed Protocol;C:\Windows\System32\Drivers\AmpPal.sys [2012-9-13 162344]
S3 BrSerIb;Brother MFC Serial Interface Driver(WDM);C:\Windows\System32\Drivers\BrSerIb.sys [2012-3-27 284160]
S3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);C:\Windows\System32\Drivers\BrUsbSIb.sys [2011-7-18 15360]
S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2012-7-25 5632]
S3 CompFilter64;UVCCompositeFilter;C:\Windows\System32\Drivers\lvbflt64.sys [2012-10-26 26784]
S3 ISCT;Intel® Smart Connect Technology Device Driver;C:\Windows\System32\Drivers\ISCTD64.sys [2013-3-14 46568]
S3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\Drivers\lvrs64.sys [2012-10-26 351520]
S3 LVUVC64;@oem30.inf,%PID_082C_DD%(UVC);Logitech HD Webcam C615(UVC);C:\Windows\System32\Drivers\lvuvc64.sys [2012-10-26 4758176]
S3 SQLAgent$SSBP01;SQL Server Agent (SSBP01);C:\Program Files\Microsoft SQL Server\MSSQL10_50.SSBP01\MSSQL\Binn\SQLAGENT.EXE [2010-4-3 428384]
S3 Te.Service;Te.Service;C:\Program Files (x86)\Windows Kits\8.1\Testing\Runtimes\TAEF\Wex.Services.exe [2013-8-22 119808]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\Drivers\usbaapl64.sys [2012-12-13 54784]
S3 vmbusr;Virtual Machine Bus Provider;C:\Windows\System32\Drivers\vmbusr.sys [2012-7-25 117248]
S3 VsEtwService120;Visual Studio ETW Event Collection Service;C:\Program Files\Microsoft Visual Studio 12.0\Common7\Packages\Debugger\Services\VsEtwService.exe [2013-10-4 87728]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\Drivers\wdcsam64.sys [2008-5-6 14464]
S3 WPRO_41_2001;WinPcap Packet Driver (WPRO_41_2001);C:\Windows\System32\Drivers\WPRO_41_2001.sys [2013-4-3 34752]
S3 WSDScan;WSD Scan Support;C:\Windows\System32\Drivers\WSDScan.sys [2013-4-3 23552]
S4 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;C:\Windows\System32\IPROSetMonitor.exe [2013-11-1 241416]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files\Microsoft SQL Server\100\Shared\sqladhlp.exe [2010-4-3 59744]
S4 RsFx0150;RsFx0150 Driver;C:\Windows\System32\Drivers\RsFx0150.sys [2010-4-3 313696]
.
=============== File Associations ===============
.
FileExt: .txt: txtfile=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2014-09-12 14:05:14 26218496 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2014-09-12 14:05:12 25479168 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2014-09-12 01:52:43 875688 ----a-w- C:\Windows\SysWow64\msvcr120_clr0400.dll
2014-09-12 01:52:43 869544 ----a-w- C:\Windows\System32\msvcr120_clr0400.dll
2014-09-09 20:06:59 721608 ----a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\npsview.dll
2014-09-09 20:00:00 -------- d-----w- C:\Program Files (x86)\SwiftView
2014-09-03 18:20:07 -------- d-----w- C:\Users\bplantes\AppData\Roaming\Spark
2014-09-03 18:19:53 -------- d-----w- C:\Program Files (x86)\Spark
2014-08-29 04:14:53 4036096 ----a-w- C:\Windows\System32\win32k.sys
2014-08-29 04:14:52 1300992 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-29 04:14:52 1023488 ----a-w- C:\Windows\SysWow64\gdi32.dll
2014-08-20 14:51:12 71168 ----a-w- C:\Windows\System32\drivers\hdaudbus.sys
2014-08-19 22:30:21 199680 ----a-w- C:\Windows\System32\cdd.dll
2014-08-19 22:30:21 1453400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2014-08-19 22:14:36 94552 ----a-w- C:\Windows\System32\drivers\mountmgr.sys
2014-08-19 22:14:36 328024 ----a-w- C:\Windows\System32\drivers\Classpnp.sys
2014-08-19 18:38:10 35480 ----a-w- C:\Windows\SysWow64\TsWpfWrp.exe
2014-08-19 18:38:10 35480 ----a-w- C:\Windows\System32\TsWpfWrp.exe
.
==================== Find3M  ====================
.
2014-09-02 19:32:27 705480 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-09-02 19:32:27 104904 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-08-28 06:05:35 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2014-08-28 06:05:17 86528 ----a-w- C:\Windows\SysWow64\wudriver.dll
2014-08-28 06:05:17 128000 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2014-08-28 06:02:15 40448 ----a-w- C:\Windows\System32\wuapp.exe
2014-08-28 06:01:45 253440 ----a-w- C:\Windows\System32\WUSettingsProvider.dll
2014-08-28 06:01:45 144384 ----a-w- C:\Windows\System32\wuwebv.dll
2014-08-28 06:01:45 100352 ----a-w- C:\Windows\System32\wudriver.dll
2014-08-28 06:01:44 17920 ----a-w- C:\Windows\System32\wuaext.dll
2014-08-28 06:01:44 1623552 ----a-w- C:\Windows\System32\wucltux.dll
2014-08-28 06:01:15 176640 ----a-w- C:\Windows\System32\storewuauth.dll
2014-08-16 09:34:19 2239488 ----a-w- C:\Windows\System32\wininet.dll
2014-08-16 09:34:10 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2014-08-16 09:32:57 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2014-08-16 09:32:05 1508864 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-08-16 07:37:20 1766400 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-08-16 07:36:19 2861568 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-08-16 07:35:44 1440768 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-07-31 23:40:32 1287680 ----a-w- C:\Windows\System32\schedsvc.dll
2014-06-19 23:35:37 1312768 ----a-w- C:\Windows\System32\rpcrt4.dll
2014-06-19 22:24:17 694272 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
.
============= FINISH: 22:58:09.42 ===============
 


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#2 bplantes

bplantes
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Posted 15 September 2014 - 11:10 PM

Sorry for the duplicates... I hit post several times thinking my browser was hung.



#3 nasdaq

nasdaq

  • Malware Response Team
  • 38,228 posts
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  • Location:Montreal, QC. Canada
  • Local time:10:03 PM

Posted 20 September 2014 - 08:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

#4 nasdaq

nasdaq

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  • Gender:Male
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  • Local time:10:03 PM

Posted 25 September 2014 - 10:19 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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