Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


troubles connecting to internet

  • Please log in to reply
3 replies to this topic

#1 sillygiraffe


  • Members
  • 2 posts
  • Local time:05:52 AM

Posted 15 September 2014 - 10:34 PM

so mid-summer there was a storm and my computer was on during.

Since then, my internet has been screwy.

it stopped working

worked for about 4 days

then it stopped working

hasn't been working since, but last night I plugged it in and it worked

today, my sister restarted the internet and now it doesn't work again

this is really stressful because I went back to school and I need to use it.


It's a pre-built acer desktop pc with:


Windows 8

AMD A6-3620 APU with Radeon™ HD Graphics

8.00 GB

64-bit OS, x64-based processor


when I try to troubleshoot the network issue, it says "Windows could not find a driver for your network adapter"


Only network adapter that shows in manager is Microsoft kernel debug network adapter


In device manager, the entry called ethernet controller has a yellow exclamation mark and when I go to details it says it needs to be updated

it says unknown for manufacturer

I tried Intel Driver Update Utility but it didn't work


BC AdBot (Login to Remove)


#2 sillygiraffe

  • Topic Starter

  • Members
  • 2 posts
  • Local time:05:52 AM

Posted 15 September 2014 - 10:53 PM

Computer is Acer Aspire X3470

#3 ElfBane


  • Members
  • 775 posts
  • Gender:Male
  • Location:Florida
  • Local time:07:52 AM

Posted 16 September 2014 - 09:38 AM

I suspect the Ethernet chipset on the MB was damaged by the storm. I suggest you install  a NIC card in an expansion slot if you want to use Ethernet, or you can go with a wireless NIC, or even a wireless USB dongle. Be advised that wireless NICs and dongles can be expensive, where an Ethernet NIC is inexpensive.

#4 kcstueber


  • Members
  • 122 posts
  • Gender:Male
  • Location:NE Wisconsin, US
  • Local time:06:52 AM

Posted 16 September 2014 - 04:02 PM

Hi sillygiraffe,


Since you're posing here, I'm guessing you have another PC. Here's the download link for your Realtec LAN Driver:




That will give you a zip file that you can unzip and then reininstall the driver. If you need some further help, let me know.



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users