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troubles connecting to internet


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#1 sillygiraffe

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Posted 15 September 2014 - 10:34 PM

so mid-summer there was a storm and my computer was on during.

Since then, my internet has been screwy.

it stopped working

worked for about 4 days

then it stopped working

hasn't been working since, but last night I plugged it in and it worked

today, my sister restarted the internet and now it doesn't work again

this is really stressful because I went back to school and I need to use it.

 

It's a pre-built acer desktop pc with:

 

Windows 8

AMD A6-3620 APU with Radeon™ HD Graphics

8.00 GB

64-bit OS, x64-based processor

 

when I try to troubleshoot the network issue, it says "Windows could not find a driver for your network adapter"

 

Only network adapter that shows in manager is Microsoft kernel debug network adapter

 

In device manager, the entry called ethernet controller has a yellow exclamation mark and when I go to details it says it needs to be updated

it says unknown for manufacturer

I tried Intel Driver Update Utility but it didn't work

 



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#2 sillygiraffe

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Posted 15 September 2014 - 10:53 PM

Computer is Acer Aspire X3470



#3 ElfBane

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Posted 16 September 2014 - 09:38 AM

I suspect the Ethernet chipset on the MB was damaged by the storm. I suggest you install  a NIC card in an expansion slot if you want to use Ethernet, or you can go with a wireless NIC, or even a wireless USB dongle. Be advised that wireless NICs and dongles can be expensive, where an Ethernet NIC is inexpensive.



#4 kcstueber

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Posted 16 September 2014 - 04:02 PM

Hi sillygiraffe,

 

Since you're posing here, I'm guessing you have another PC. Here's the download link for your Realtec LAN Driver:

 

http://global-download.acer.com/GDFiles/Driver/Lan/Lan_Realtek_8.002.0612.2012_W8x64_A.zip?acerid=634841559460968187&Step1=DESKTOP&Step2=ASPIRE&Step3=ASPIRE%20X3470&OS=8P1&LC=en&BC=ACER&SC=PA_6

 

That will give you a zip file that you can unzip and then reininstall the driver. If you need some further help, let me know.

 

Kurt






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