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ethernet port


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18 replies to this topic

#1 kirstine98

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Posted 15 September 2014 - 08:11 PM

i am an idiot when it comes to computers, but i do understand the basics.  my ethernet port keeps going out.  it will work for a few

days or a week, then it wont.  it really getting on my freakin nerves.  can anyone give me advice??



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#2 dicke

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Posted 15 September 2014 - 08:15 PM

Welcome,

You've stated the problem now, can you provide some detail? Do you reboot nightly? What are you doing when it goes out? Are we talking wire or wireless?

I know, all questions and no answers. Sorry, I just need to get a clearer picture of your problem

Thanks


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#3 rockysosua

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Posted 15 September 2014 - 08:16 PM

PC or laptop?

Have you tried switching wires?

If it's a PC with a bad built in Ethernet port, you can buy a PCI slot card for pocket change.

If it's a laptop, you can purchase a USB to Ethernet adapter for 10 bucks and change.


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#4 kirstine98

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Posted 15 September 2014 - 08:20 PM

its a brand new laptop. i do turn it off nightly and sometimes when i turn it off the ethernet is working.  then other times when i turn it back on, its not.  i dont get it.


i thought about the adapter, but this is a new laptop and it shouldnt be having issues.



#5 rockysosua

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Posted 15 September 2014 - 08:25 PM

Try changing the wire.

Ethernet wires are far from being tough.

When hooked up to a PC, they never move and last a long time, but when hooked up to a mobile device, they tend to break rather rapidly.


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#6 kirstine98

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Posted 15 September 2014 - 08:25 PM

oh... and it doesnt matter which cable i use.  it does the same thing.  i can get wireless, its just super slow.  there are two other people using it.  its just faster

when im connected.  thanks for the help.



#7 rockysosua

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Posted 15 September 2014 - 08:28 PM

Maybe both wires are bad.


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#8 kirstine98

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Posted 15 September 2014 - 09:16 PM

i dont think so.  one is brand new, like my laptop.  i dont know whats going on, but thank you for trying,


wish i was in the caribbean. yea!!!



#9 Animal

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Posted 15 September 2014 - 09:32 PM

If both Ethernet cables have issues my next place to check would be the jack itself. Try another computer with the same cables. Are both locking clips on each end strong and not weak or broken off? If the test computer still acts the same with the same cables then you either have a set of bad cables or the Ethernet jack needs to be tested.

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#10 rockysosua

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Posted 15 September 2014 - 09:53 PM

The thing is that a defective Ethernet port on a new laptop is so rare, that you have to consider the other possibilities.

There lots of ways to test it, like at a friend's house, or by getting another Ethernet cable.

It's not impossible for your Ethernet port to be damaged, but I'd have a hard time believing it.


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#11 cat1092

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Posted 15 September 2014 - 09:54 PM

kirstine98, Welcome to BC Forums! :)

 

Just one thing you may want to try doing, make sure the driver is installed for the Ethernet. There may be a optical disk with the driver or you may have to go to the OEM's site & download these. 

 

There is also a setting in the Device Manager that controls power to the port. Open the Control Panel, type in "device manager" w/out the quotes & you'll see all of the devices on your computer. If any has the yellow warning symbol, it needs attention. 

 

But there's one setting you need to check on your Ethernet while in the Device Manager. Under Network Adapters, will be both your wired & wireless connections. Right click onto the Ethernet one & select Properties. Click onto the Power Management tab. If the option "Allow the computer to turn this device off to save power" is checked, uncheck it & click OK. That may solve your issue. Sometimes, depending on Power Scheme, these things will drop out for no obvious reason, especially if the scheme is a Power Saving one. 

 

Then reboot & see if the issue persists or goes away. 

 

My advice is in addition to the members above, not a replacement for it. 

 

Best of Luck. 

 

Cat


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#12 NickAu

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Posted 15 September 2014 - 09:55 PM

Deleted


Edited by NickAu1, 15 September 2014 - 09:57 PM.


#13 Animal

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Posted 15 September 2014 - 09:55 PM

@rockysosua I was referring to the Ethernet jack on the wall or floor possibly being defective or dirty. Not the computer RJ45 port.

@Nick She said: " i can get wireless, its just super slow. there are two other people using it. its just faster

when im connected."

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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#14 dicke

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Posted 16 September 2014 - 08:36 PM

I may be out of line but with a new computer and all of this trouble I'd be looking at the warranty and trying to get the manufacturer to repair or replace the beast!

 

Dick


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#15 cat1092

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Posted 16 September 2014 - 09:38 PM

I may be out of line but with a new computer and all of this trouble I'd be looking at the warranty and trying to get the manufacturer to repair or replace the beast!

 

Dick

+1! :thumbup2:

 

Whenever one has troubles with something new, no need of fiddling, return for a new one. 

 

And demand a new one, since you paid for one. Some will try to slide in a refurb or open box model. It's not like it's six months to a year old. 

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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