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20+ COM Surrogate processes, IE9 security settings changing


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10 replies to this topic

#1 Moredhel

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Posted 15 September 2014 - 03:57 PM

CPU / Ram is being eaten up by multiple com surrogate processes. Tried many fixes found on google to no avail. Any attempt to download is met with a prompt that my security settings do not allow this download or something to that effect. I have to go to IE security tab and hit Default and apply to get any download to work. Security gets put back to "custom" after 10 seconds or so. Included are FRST logs.

 

Thanks!

 

EDIT: AVG randomly detected and deleted Rogue Scanner. I can't remember the url or exact name as I cannot find it in AVG logs or virus vault.

Attached Files


Edited by Moredhel, 15 September 2014 - 05:08 PM.


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#2 aharonov

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Posted 15 September 2014 - 05:21 PM

Hi there,

how ist the situation after these steps?


Step 1

Please download this attached Attached File  fixlist.txt   502bytes   2 downloads and save it in the same directory as FRST.
  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.
    Please copy and paste its contents in your next reply.


Step 2

Start FRST with administator privileges.
  • Press the Scan button.
  • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.
    Please copy and paste this log in your next reply.


#3 Moredhel

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Posted 15 September 2014 - 05:39 PM

Thank you for the quick reply. Requested logs attached.

 

No unusual activity in the task manager so far. IE9 security settings still changing to custom and blocking downloads.

Attached Files


Edited by Moredhel, 15 September 2014 - 05:44 PM.


#4 aharonov

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Posted 15 September 2014 - 05:54 PM

What symptoms or problems still remain now (if any)?

#5 Moredhel

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Posted 15 September 2014 - 06:01 PM

IE9, Tools, Internet Options, Security Tab.

 

Internet zone went to "Custom" settings that blocked me from opening a new tab. This was happening before. It only happened once and has not repeated like it would have before. Enough time has passed that I belive it would have went back to the custom settings if there was an issue. Going to assume it was changed before the last reboot.



#6 aharonov

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Posted 15 September 2014 - 06:25 PM

Sorry I don't understand if this problem is still persists now. If so then you can try to reset Internet Explorer manually as described here: http://support.microsoft.com/kb/923737/en-us

#7 Moredhel

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Posted 15 September 2014 - 06:28 PM

I am no longer having issues with IE. Thank you for your quick reply's.



#8 aharonov

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Posted 15 September 2014 - 06:38 PM

That's it! Your logs look clean to me at the moment.
We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


My help is free for everybody.
If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif.
Thank you!



Clean Up

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:
  • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
  • Download DelFix (by Xplode) and save it to your Desktop.
    • Close all running programs and start delfix.exe.
    • Make sure that all available options are checked.
    • Click on Run
    • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
  • If there is still something left you can delete it manually.


Closing security holes

Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefore it's very important to always keep your software up-to-date.
The following software is outdated. Make sure you remove all old versions and install the current one instead if you need the program:

Internet Explorer Version 9




Tips

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.

#9 Moredhel

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Posted 15 September 2014 - 07:11 PM

Thank you for your help. Initial post to clean system in under 2 hours.

Have a drink or 2 on me.


Edited by Moredhel, 15 September 2014 - 07:12 PM.


#10 aharonov

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Posted 15 September 2014 - 08:31 PM

Thank you very much.
Take care.

#11 aharonov

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Posted 15 September 2014 - 08:31 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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