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Malwarebytes hangs when scanning Windows.Web.Wallpaper images


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#1 GoshenBleeping

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Posted 15 September 2014 - 03:44 PM

System:  Windows 7 Home Premium, SP 1, 64 bit
Hardware:  ASUS laptop K52F
Malwarebytes version 2.0.2.1012 (build date 5.12.2014)
 
Malwarebytes successfully completes a scan when I choose "Threat Scan" & finds no malicious items.
However a problem arises when I choose "Custom Scan" and check the C & D drives for scanning. When Malwarebytes reaches the folder C:\Windows\Web\Wallpaper\Scenes or C:\Windows\Web\Wallpaper\Windows, Malwarebytes hangs - never (even after many minutes) moves on to the next file - when trying to scan the image files in these folders. Note that if within Windows Explorer I select one or more image files in these folders and right click on "Scan with Malwarebytes...", this works just fine - the scan completes and no "malicious items" are found.
 
I have tried uninstalling Malwarebytes, running mbam-clean.exe, rebooting, downloading a new copy from  https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/, resinstalling, rebooting - the problem still occurs.
 
Any idea why this problem occurs?


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#2 quietman7

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Posted 15 September 2014 - 05:16 PM

You could try doing a "Custom Scan" in safe mode but that is not as effective.

From what you describe...it's an issue I have not heard/read reported with the new version.

For any issues with Malwarebytes Anti-Malware 2.0 the development team recommend you start a new topic in the Malwarebytes Anti-Malware Help Forum and report them there.
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#3 GoshenBleeping

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Posted 15 September 2014 - 07:28 PM

Thank you - I will post to that forum.

 

    David



#4 quietman7

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Posted 15 September 2014 - 08:03 PM

You're welcome and good luck.
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