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Computer Freezing After Boot


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4 replies to this topic

#1 wadukejr

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Posted 15 September 2014 - 12:38 PM

Background of Problem

 

09/11/2014: Ran a standard Cleaner function with CCleaner. 

 

09/12/2014: Came in Friday morning and Windows had installed update. Logged in, but computer froze at Welcome (with little circle spinning). I was away from my desk and after 30 minutes it remained stuck. I forced a power cycle (held power button .. so whatever this is if not a power cycle). Was able to get past the Welcome message and then once things loaded I tried to open Chrome and everything froze. (I waited until things seemed to finish on start up and not just click Chrome as soon as Windows loaded.)

 

I had to power cycle again and this time opened in Safe Mode (with networking) and everything loaded fine. I ran a Malwarebytes scan just to check and everything was clean. I tried to do a Restore point for the day before. It failed, and when I looked at the log (sorry didn't save) I saw (what I can remember) 0x1f and 0x490. I had a meeting Friday afternoon so I just left it be over the weekend.

 

This morning, same problem. This time I started in safe mode and changed the boot setting to a clean boot. Disabled all startup and any non-Microsoft services. This allowed me to boot regular and everything loaded fine. 

 

Where I need Help:

 

It is obvious that there is some startup/service that is hanging up when enabled. Is there an easy way to determine which it is without enabling one service/startup item at a time in order to figure it out.



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#2 hamluis

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Posted 15 September 2014 - 02:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 wadukejr

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Posted 15 September 2014 - 03:04 PM

Speccy Snapshot:    http://speccy.piriform.com/results/2d0jo85jBNPrfiFWxTGPLlk

 

 
MiniToolBox Log:
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by Alan Duke (administrator) on 15-09-2014 at 14:56:28
Running from "C:\Users\Alan Duke\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/15/2014 00:05:16 PM) (Source: MsiInstaller) (User: ALAN-PC)
Description: Product: GeekBuddy -- Error 1704. An installation for Microsoft Security Client is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (09/15/2014 11:21:30 AM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Windows Update).
 
Error: (09/15/2014 10:09:16 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (09/15/2014 10:09:10 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (09/15/2014 09:01:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: tmlisten.exe, version: 11.2.0.3067, time stamp: 0x4c204472
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc00000fd
Fault offset: 0x00052c26
Faulting process id: 0x16c4
Faulting application start time: 0xtmlisten.exe0
Faulting application path: tmlisten.exe1
Faulting module path: tmlisten.exe2
Report Id: tmlisten.exe3
 
Error: (09/12/2014 01:39:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: tmlisten.exe, version: 11.2.0.3067, time stamp: 0x4c204472
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc00000fd
Fault offset: 0x00052c26
Faulting process id: 0x978
Faulting application start time: 0xtmlisten.exe0
Faulting application path: tmlisten.exe1
Faulting module path: tmlisten.exe2
Report Id: tmlisten.exe3
 
Error: (09/12/2014 01:17:39 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional Plus 2010; Error = 0x8007043c).
 
Error: (09/12/2014 01:17:30 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional Plus 2010; Error = 0x8007043c).
 
Error: (09/12/2014 01:17:27 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional Plus 2010; Error = 0x8007043c).
 
Error: (09/12/2014 09:34:31 AM) (Source: .NET Runtime) (User: )
Description: Application: WDBackupEngine.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
Stack:
   at System.Data.SQLite.SQLiteConnection.CheckDisposed()
   at System.Data.SQLite.SQLiteConnection.get_State()
   at WDIO.DBFile.Close()
   at WDIO.ManifestManager.!ManifestManager()
   at WDIO.ManifestManager.Dispose(Boolean)
   at WDIO.ManifestManager.Finalize()
 
 
System errors:
=============
Error: (09/15/2014 00:02:51 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
 
Error: (09/15/2014 11:58:17 AM) (Source: DCOM) (User: )
Description: 1068BITS{4991D34B-80A1-4291-83B6-3328366B9097}
 
Error: (09/15/2014 11:54:08 AM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
 
Error: (09/15/2014 11:51:16 AM) (Source: DCOM) (User: )
Description: 1068WDBackup{570E6805-036E-41D0-8CA9-B38EF2EBD824}
 
Error: (09/15/2014 11:51:14 AM) (Source: DCOM) (User: )
Description: 1084WDDriveService{2E3EA04A-5ECA-47C0-9CD1-AEFDF7BEFC20}
 
Error: (09/15/2014 11:51:09 AM) (Source: DCOM) (User: )
Description: 1084WDRulesService{C004E60F-2D62-4BE1-98C4-C39A8046B6BB}
 
Error: (09/15/2014 11:44:03 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.183.2319.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.6.0305.00
 
Source Path: 4.6.0305.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (09/15/2014 11:44:03 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (09/15/2014 11:33:55 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/15/2014 11:33:55 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
Error: (09/15/2014 00:05:16 PM) (Source: MsiInstaller)(User: ALAN-PC)
Description: Product: GeekBuddy -- Error 1704. An installation for Microsoft Security Client is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/15/2014 11:21:30 AM) (Source: System Restore)(User: )
Description: Windows Update
 
Error: (09/15/2014 10:09:16 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (09/15/2014 10:09:10 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (09/15/2014 09:01:44 AM) (Source: Application Error)(User: )
Description: tmlisten.exe11.2.0.30674c204472ntdll.dll6.1.7601.18247521ea91cc00000fd00052c2616c401cfd0ecf2142157c:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exeC:\Windows\SYSTEM32\ntdll.dlld287df1c-3ce0-11e4-ab5f-f04da2942ed3
 
Error: (09/12/2014 01:39:33 PM) (Source: Application Error)(User: )
Description: tmlisten.exe11.2.0.30674c204472ntdll.dll6.1.7601.18247521ea91cc00000fd00052c2697801cfceb87347f41cc:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exeC:\Windows\SYSTEM32\ntdll.dll230ab99f-3aac-11e4-8e1b-f04da2942ed3
 
Error: (09/12/2014 01:17:39 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional Plus 20100x8007043c
 
Error: (09/12/2014 01:17:30 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional Plus 20100x8007043c
 
Error: (09/12/2014 01:17:27 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional Plus 20100x8007043c
 
Error: (09/12/2014 09:34:31 AM) (Source: .NET Runtime)(User: )
Description: Application: WDBackupEngine.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
Stack:
   at System.Data.SQLite.SQLiteConnection.CheckDisposed()
   at System.Data.SQLite.SQLiteConnection.get_State()
   at WDIO.DBFile.Close()
   at WDIO.ManifestManager.!ManifestManager()
   at WDIO.ManifestManager.Dispose(Boolean)
   at WDIO.ManifestManager.Finalize()
 
 
 
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HP Update (HKLM\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPDiagnosticAlert (Version: 1.00.0000 - Microsoft) Hidden
HPProductAssistant (Version: 140.0.213.000 - Hewlett-Packard) Hidden
HPSSupply (Version: 140.0.212.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{00A61104-74B5-4056-AD00-4397EF4FB141}) (Version: 3.1.0.40 - Apple Inc.)
Inkscape 0.48.4 (HKLM\...\Inkscape) (Version: 0.48.4 - )
Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2993 - Intel Corporation)
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.35 - Irfan Skiljan)
iTunes (HKLM\...\{2F21564D-DE05-4C6D-B21E-08B9D313FAB3}) (Version: 11.1.5.5 - Apple Inc.)
Java 7 Update 9 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217009FF}) (Version: 7.0.90 - Oracle)
Java Auto Updater (Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 20 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kofax TWAIN Data Source (HKLM\...\{D5E1BC1D-5955-44D2-A5F2-6BFCA659DDA1}) (Version:  - )
Kofax VirtualReScan 4.10 (HKLM\...\{6A35E74B-68AD-4054-B93A-FEB7B687114C}) (Version: 4.10.039 - Kofax Image Products)
Kofax VRS Component Fujitsu fi-4340C (HKLM\...\{AE7E1EAA-5593-4A65-856C-F5A6CF3E0C69}) (Version: 4.10.039 - Kofax Image Products)
Kyocera Product Library (HKLM\...\Kyocera Product Library) (Version: 4.2.1909 - KYOCERA Document Solutions Inc.)
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MarketResearch (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{4AB6A079-178B-4144-B21F-4D1AE71666A2}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft Visual Basic for Applications 7.1 (x86) (Version: 7.1.00.00 - Microsoft Corporation) Hidden
Microsoft Visual Basic for Applications 7.1 (x86) English (Version: 7.1.0.0 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729 (Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 x86 CRT Runtime 9.0.30729 (Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729 (Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729 (Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
MoneyLine (HKLM\...\MoneyLine) (Version: 1.06 - NCH Software)
Mozilla Firefox 24.0 (x86 en-US) (HKLM\...\Mozilla Firefox 24.0 (x86 en-US)) (Version: 24.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 17.0.7 - Mozilla)
Mozilla Thunderbird 17.0.7 (x86 en-US) (HKLM\...\Mozilla Thunderbird 17.0.7 (x86 en-US)) (Version: 17.0.7 - Mozilla)
MPM (HKLM\...\{8AEA6737-8AF3-47BB-95CE-AAB62BE68985}) (Version: 1.00.0000 - Hewlett-Packard)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network (Version: 140.0.215.000 - Hewlett-Packard) Hidden
NTRU TCG Software Stack (Version: 2.1.29 - NTRU Cryptosystems) Hidden
O2Micro OZ776 SCR Driver (HKLM\...\InstallShield_{95EF5536-580A-4E57-8EF3-B6ACBFBFAF96}) (Version: 1.1.4.209GS - O2Micro)
O2Micro OZ776 SCR Driver (Version: 1.1.4.209GS - O2Micro) Hidden
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
PowerDVD DX (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.6029 - CyberLink Corp.)
PowerISO (HKLM\...\PowerISO) (Version: 5.8 - Power Software Ltd)
Preboot Manager (Version: 03.00.00.154 - Wave Systems Corp.) Hidden
Private Information Manager (Version: 06.04.00.065 - Wave Systems Corp.) Hidden
ProductContext (Version: 140.0.000.000 - Hewlett-Packard) Hidden
RealLegal E-Transcript Bundle Viewer (HKLM\...\{28A09BC5-3822-4848-B647-AFAA50E1F807}) (Version: 6.1.1.108 - Thomson Reuters)
Scan (Version: 140.0.167.000 - Hewlett-Packard) Hidden
Scanner Utility for Microsoft Windows (HKLM\...\{580E9BBC-A51E-4AE9-A977-7B0939BEDAD3}) (Version: 9.11.2.0 - FUJITSU)
SDF Viewer (HKLM\...\{A596DCE9-CB5F-4172-AE9D-6E0B95D581E9}) (Version: 1.8.6 - Flyhoward)
Security Wizards (Version: 01.07.00.026 - Your Company Name) Hidden
Sentinel Protection Installer 7.0.0 (HKLM\...\{547D4265-AF45-42E9-A62A-C58182AA35B9}) (Version: 7.0.0 - SafeNet, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SketchUp 2013 (HKLM\...\{72B622C9-AA10-47D7-A10C-377CF9BC8502}) (Version: 13.0.4124 - Trimble Navigation Limited)
SmartWebPrinting (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Software Operation Panel (HKLM\...\Software Operation Panel) (Version:  - )
SolidWorks viewer (HKLM\...\{E462B3A6-6FC1-4B4F-BBCE-9DF9497ABE6F}) (Version: 22.20.40 - SolidWorks)
SolutionCenter (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Status (Version: 140.0.256.000 - Hewlett-Packard) Hidden
SysTools Outlook PST Viewer v4.0 version SysTools Outlook PST Viewer v4.0 (HKLM\...\{6D4F8DDE-707B-468F-A4FA-502A2A5FC3CE}_is1) (Version: SysTools Outlook PST Viewer v4.0 - SysTools Software)
Toolbox (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Trend Micro Client/Server Security Agent (HKLM\...\{BED0B8A2-2986-49F8-90D6-FA008D37A3D2}) (Version: 3.0.3152 - Trend Micro)
Trusted Drive Manager (Version: 3.3.3.104 - Wave Systems Corp.) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
UPEK TouchChip Fingerprint Reader (Version: 1.2.0 - Dell Inc.) Hidden
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM\...\{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM\...\{14866AAD-1F23-39AC-A62B-7091ED1ADE64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM\...\{4B90093A-5D9C-3956-8ABB-95848BE6EFAD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM\...\{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
VSDC Free Video Editor version 2.1.1.66 (HKLM\...\VSDC Free Video Editor_is1) (Version: 2.1.1.66 - Flash-Integro LLC)
Wave Infrastructure Installer (Version: 07.01.31.0000 - Wave Systems Corp) Hidden
Wave Support Software (Version: 05.10.00.073 - Wave Systems Corp) Hidden
WD Drive Utilities (HKLM\...\{E61CFDDA-40DD-4400-95CA-12819C50B5C2}) (Version: 1.1.0.51 - Western Digital Technologies, Inc.)
WD Quick View (HKLM\...\{D0A3A97D-7918-4B0B-B91E-775E00C36122}) (Version: 2.4.2.26 - Western Digital Technologies, Inc.)
WD Security (HKLM\...\{EFC0BA9B-F472-4559-B655-9C47281F9483}) (Version: 1.0.0 - Western Digital)
WD SmartWare (HKLM\...\{6EE644CD-FC7F-424C-83EA-9C0285C4FB7F}) (Version: 2.4.2.26 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM\...\{2d588de7-f4f6-4d6d-8719-32cbb9637e9e}) (Version: 2.4.2.26 - Western Digital Technologies, Inc.)
WebReg (Version: 140.0.213.017 - Hewlett-Packard) Hidden
Windows Driver Package - AuthenTec Inc. (ATSwpWDF) Biometric  (05/13/2009 8.4.2.0) (HKLM\...\D3F88C3864C8C031A7C5D5E63A76571EC1B047DF) (Version: 05/13/2009 8.4.2.0 - AuthenTec Inc.)
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 4.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
Word 2007 Content Control Toolkit (HKLM\...\{EFCDC354-00BA-4D01-A6AF-AF3311DA9F44}) (Version: 1.3.0 - Microsoft)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 3509.85 MB
Available physical RAM: 1555.12 MB
Total Pagefile: 23508.14 MB
Available Pagefile: 21176.61 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.89 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:70.63 GB) NTFS
2 Drive d: (KB2840165-WIN7-RTM-SP1-X86) (CDROM) (Total:0.22 GB) (Free:0 GB) CDFS
4 Drive f: (WD Unlocker) (CDROM) (Total:0.01 GB) (Free:0 GB) UDF
5 Drive g: (My Passport) (Fixed) (Total:931.48 GB) (Free:596.91 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ALAN-PC
 
Administrator            Alan Duke                ASPNET                   
Guest                    
 
 
**** End of log ****
 


#4 hamluis

hamluis

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Posted 15 September 2014 - 05:04 PM

I don't see any indicators pointing to a specific problem...it appears to me that your O/S may be severely corrupted, based on the variety and types of errors...your system seems to have trouble with items/devices that it should have issues with.

 

No indication of overheating (neither CPU nor hard drives), no problem with free space on C.

 

Maybe someone else can see something more substantial that actually is enlightening.

 

A 1-time good start in safe mode...is not convincing enough for me.  If you can run in safe mode for 2-3 days without problems...then I would be convinced it's a driver issue.  Unfortunately, you have all sorts of drivers installed...firewall, AV, Embassy, etc, as well as the typical component functions (video, audio, etc.). 

 

Louis



#5 wadukejr

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Posted 15 September 2014 - 05:18 PM

I should point out that since I did a clean boot (not Safe mode) then I have not had any problem whatsoever. I was just curious if there was a way to pinpoint which startup service/application was causing the problem.

 

I will try re-enabling a few at a time and see if I can determine the culprit.






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