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Desktop won't recognize wireless adapter....at wits' end!


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#1 crojj42

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Posted 15 September 2014 - 11:33 AM

I hope someone can help me out with this problem. I have a Dell desktop system with windows xp media center edition with service pack 3 installed. I bought a netgear wireless adapter model WNA3100, but when I try to install it I can't because the computer won't recognize the adapter as being connected.

Now to give you some further background and history, I started having problems with this desktop 2 years ago. It was overrun with malware and viruses, though internet was functioning normally. After cleanup, I had problems with Google constantly redirecting. After help to solve that problem, I ended up with a new problem, namely that I couldn't connect to the internet at all. My modem and/or router would be installed and connected and it would show that they were connected in system tray, but there would be no actual connection. There would be 0 bytes up or downloading. Nothing I did had any effect, not even trying to clean up the system further. So I decided to get a wireless adapter and connect to internet that way, but as stated it's not even detected! I am so frustrated. Any suggestions would be much appreciated.

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#2 ElfBane

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Posted 15 September 2014 - 01:21 PM

Many wireless adapters are finicky about the install process. You have to start the software install, and then connect the adapter only when it tells you to. Is that the way this Netgear install process goes?



#3 crojj42

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Posted 15 September 2014 - 01:26 PM

Yes, and I only hook up the adapter when prompted.

#4 ElfBane

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Posted 15 September 2014 - 03:30 PM

Here is a BC tool that has numerous mini-fixes for Windows processes, many of them for connectivity. Give it a try ... http://www.bleepingcomputer.com/download/windows-repair-all-in-one/ .



#5 crojj42

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Posted 19 September 2014 - 12:54 PM

Hallelujah!  It worked.  I used that repair tool and finally have been able to install the adapter and am currently on the internet as I type this.  I have been unable to successfully establish a network connection in 2 years!  Thank you, thank you, thank you!  You are my hero!!!!!


Edited by crojj42, 19 September 2014 - 12:55 PM.





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