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Windows boots up and then freezes after a couple of mins....


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29 replies to this topic

#1 BenP23

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Posted 14 September 2014 - 03:49 PM

I'm running windows 7 on a lenovo and I've had trouble all weekend with this issue. It started yesterday when my computer froze up so I forced a re-start. Every since then Windows will boot up sometimes and other times it just gets stuck before it even gets to the desktop and I have to force a restart. Other times it will get to the desktop, and has soon as you try and do anything you get the spinning circle and the computer freezes and you have to shut it down again.

 

I installed and ran the Windows fix-it application this afternoon but it is still happening. I would also mention that windows won't let me uninstall programs right now. It says it can't find the Windows Installer. I don't know if these two issues are related but I thought I would let you know.

 

Any suggestions or help would be greatly appreciated. Thank you.

 

Ben


Edited by hamluis, 16 September 2014 - 05:04 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 rockysosua

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Posted 14 September 2014 - 04:33 PM

There can be many reasons for your symptoms, but let's approach it from the perspective that the OS itself is damaged.

Boot into Safe Mode (tap F8 repeatedly at bootup) where I assume your computer will be able to run long enough to do the following.

Open a Command prompt with admin rights (run as administrator) and copy and paste the following

sfc /scannow

then hit enter and wait for it to finish and read the mini report at the bottom.

While the scan is going on (should take 15 to 20 minutes), go into msconfig to see what programs are scheduled to start up.

If you know which programs to stop, do so.

If not, you can either post a screenshot of all the programs that are checkmarked, or uncheck all of the non-microsoft programs. If we want any of them to start up later on, they can be added back in.

 

When you are through with the jobs in Safe mode, reboot into Windows in normal mode to see if it has improved, and let us know.

If it's still bad, no worries, there are other steps yet to be taken.


All is well in Paradise.

#3 BenP23

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Posted 14 September 2014 - 05:46 PM

Hey - Thanks for the reply. I ran the scan you suggested and restarted the computer and it was no better. It froze before it even got to the desktop. I ran the misconfig as well and I didn't know which ones to uncheck so I took some screenshots and those are attached. I was going to uncheck them all but I didn't know if that was what I should do. Thanks for the help on this. - Ben

Attached Files



#4 rockysosua

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Posted 14 September 2014 - 07:08 PM

Uncheck the bottom 4 of the first screenshot.

On the next two screenshots, uncheck everything except the two from Microsoft.

I see that you are running two anti virus programs, Mcafee and Trend. One of them has to be uninstalled, urgently.

 

After changing the msconfig settings, you'll have to reboot for them to take effect.

Let's see if that helps it to boot up normally.

BTW: You'll probably have to go into Safe Mode to uninstall one of the anti virus programs. Having two at the same time can cause all sorts of problems.


All is well in Paradise.

#5 BenP23

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Posted 14 September 2014 - 09:21 PM

Ok - I'm now able to finally open windows in its normal mode. It is still running pretty slow though. Also, while changing the misconfig settings it froze and I had to restart to computer but when it restarted it asked if I wanted to restart into a past save version of the computer (I'm sorry I can't remember the exact phase they used) and I said yes. So while windows it starting normal again. I'm now getting this error message from Microsoft Essentials that is below.

 

Also, when I went to uninstall the Tren anti-virus program in safe mode like you suggested I was unable to because it asked for a passcode which I do not have because I have no idea what that program is. And, when I went to uninstall Mcafee it was not listed as a program that could be uninstalled.

 

So, thank you for your help so far. I really do appreciate it. At least I can use my computer now. If you have any further suggestions I'm all ears. 

 

 

Attached Files



#6 jhayz

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Posted 14 September 2014 - 09:55 PM

The first order of checking is your hard drive. Any freezing or stops should rule out if your hard drive is still healthy. No programs or troubleshooting would help if the drive is failing. Please try to run a diagnostic test of your drive if your laptop comes with this feature. Depending on the function key(s) during boot up or early splash screen, the BIOS may have also this menu feature. A short fail test means the drive is not worth using as you would need to back up your data immediately. Let us know how it went.


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#7 rockysosua

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Posted 15 September 2014 - 06:29 AM

That's great news.

The next step is to do a diskcheck/repair.

When you schedule it, checkmark both options so that it does a full job at the next bootup.

If you're able to glance at it from time to time while it's doing the diskcheck, to see if it's just gliding along nicely or keeps on running into stumbling blocks like orphaned files, fixes, repairs, etc. it'll give us a bit of perspective.

 

As for that notification at boot up, it's likely being caused by all the processes we've stopped at bootup and it's just a minor annoyance for now, as we can easily deal with it later.

I haven't asked you yet if all your data is all backed up.

It's always worrisome that a hard drive might give up the ghost and lose all your valuable pics, documents, etc.

If everything is backed up, we could even do a diagnostic test on the drive as suggested above. If it cracks under pressure, it's no loss, as it was about to die anyhow.


All is well in Paradise.

#8 BenP23

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Posted 15 September 2014 - 07:41 PM

Thanks for the responses and sorry for the delay. The scan took longer than I was expecting but it just finished and there were zero issues. The computer has been booting up fine so far today and it seems to be running nicely. When it boots on I'm still getting that notice about Microsoft Essentials. Any suggestions on next steps? 

 

Thanks again for your time. 



#9 rockysosua

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Posted 15 September 2014 - 07:50 PM

I suggest you uninstall Mcafee and re-enable MSE under the Startup tab of msconfig.


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#10 dc3

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Posted 16 September 2014 - 08:53 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 BenP23

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Posted 16 September 2014 - 03:54 PM

Thanks for the responses. Below is the published URL from Speecy and below that is the log from the minitool box. Again, thanks for your time on this. Let me know what you think. 

 

http://speccy.piriform.com/results/TPCmiDNx0cvqwDjGuied8nC

 

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by odp (administrator) on 16-09-2014 at 16:49:39
Running from "C:\Users\odp\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/16/2014 04:49:24 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:49:24.668]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:48:15 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:48:15.663]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:47:06 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:47:06.641]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:45:57 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:45:57.635]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:44:48 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:44:48.630]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:43:39 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:43:39.625]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:42:30 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:42:30.591]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:41:21 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:41:21.586]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:40:12 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:40:12.497]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
Error: (09/16/2014 04:39:03 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2014/09/16 16:39:03.367]: [00002260]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.68]
 
 
System errors:
=============
Error: (09/16/2014 03:02:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Security Essentials - 4.6.305.0 (KB2965031).
 
Error: (09/15/2014 08:34:39 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 08:34:39 PM) (Source: Service Control Manager) (User: )
Description: The LMIGuardianSvc service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 08:34:32 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated with the following error: 
%%-2147024894
 
Error: (09/15/2014 06:42:33 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 06:42:33 PM) (Source: Service Control Manager) (User: )
Description: The LMIGuardianSvc service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 06:42:27 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated with the following error: 
%%-2147024894
 
Error: (09/15/2014 05:42:36 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 05:42:36 PM) (Source: Service Control Manager) (User: )
Description: The LMIGuardianSvc service failed to start due to the following error: 
%%2
 
Error: (09/15/2014 05:42:25 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated with the following error: 
%%-2147024894
 
 
Microsoft Office Sessions:
=========================
Error: (02/06/2012 02:22:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 153 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
 
 Registry Patch to arrange icons in Device and Printers folder of Windows 7 (HKLM\...\W7DevOR) (Version: 1.00 - )
 Update for Microsoft Office 2007 (KB2508958) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
µTorrent (HKLM\...\uTorrent) (Version: 2.2.1 - )
2007 Microsoft Office system (HKLM\...\PROHYBRIDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.0.0.4080 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.0.0.4080 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 10 ActiveX (HKLM\...\{B7B3E9B3-FB14-4927-894B-E9124509AF5A}) (Version: 10.0.32.18 - Adobe Systems, Inc.)
Adobe Flash Player 10 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 10.2.152.26 - Adobe Systems Incorporated)
Adobe Reader X (10.1.3) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.3 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E14ADE0E-75F3-4A46-87E5-26692DD626EC}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite MFC-9460CDN (HKLM\...\{979742CC-2CBB-49D8-9BEE-C2F7875F5393}) (Version: 1.0.21.0 - Brother Industries, Ltd.)
Bucksbee Loyalty Plugin - Air Installer (HKLM\...\Bucksbee Loyalty Plugin - Air Installer) (Version:  - )
Cisco Systems VPN Client 5.0.02.0090 (HKLM\...\{871DF2BE-41D2-4334-AC33-839AF16FC8FE}) (Version: 5.0.2 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM\...\{E1B40232-F73B-4BF9-A819-E352CCC1EDEF}) (Version: 1.0.122 - Citrix)
Create Recovery Media (HKLM\...\{50DC5136-21E8-48BC-97E5-1AD055F6B0B6}) (Version: 1.20.0.00 - Lenovo Group Limited)
DirectX 9 Runtime (Version: 1.00.0000 - Sonic Solutions) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.27 - Dropbox, Inc.)
Evernote v. 5.0.2 (HKLM\...\{C2EECB42-2C7F-11E3-8960-00163E98E7D0}) (Version: 5.0.2.1392 - Evernote Corp.)
ffdshow v1.2.4422 [2012-04-09] (HKLM\...\ffdshow_is1) (Version: 1.2.4422.0 - )
GIMP 2.8.6 (HKLM\...\GIMP-2_is1) (Version: 2.8.6 - The GIMP Team)
Google Apps (HKLM\...\{C8E95BF5-C07F-4D98-BB42-F58FC98BC03E}) (Version: 1.2.279.2381 - Google Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 34.0.1847.131 - Google Inc.)
Google Desktop (HKLM\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
Google Talk Plugin (HKLM\...\{6D2A900D-EB39-3386-8D9F-3B8F069C57A5}) (Version: 4.2.1.14031 - Google)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Google Updater (HKLM\...\Google Updater) (Version: 2.4.2432.1652 - Google Inc.)
GoToMeeting 4.8.0.723 (HKCU\...\GoToMeeting) (Version: 4.8.0.723 - CitrixOnline)
Graboid Video 3.11 (HKLM\...\Graboid Video) (Version: 3.11 - Graboid Inc.)
iCloud (HKLM\...\{925F1DB6-E86E-4378-9091-D1F68B0583C9}) (Version: 2.1.2.8 - Apple Inc.)
Integrated Camera Driver Installer Package Ver.1.0.1.2 (HKLM\...\{C3CD17B4-08B0-492D-8A4C-81716D33E520}) (Version: 1.0.1.2 - RICOH)
Integrated Camera TWAIN (HKLM\...\{9CA0DEE4-E84B-466F-9B96-FC255F3A929F}) (Version: 1.0.8.601 - Chicony Electronics Co.,Ltd.)
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1872 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{CCAFF072-4DDB-4846-963D-15F02A8E9472}) (Version: 13.00.0000 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
InterVideo WinDVD 8 (HKLM\...\InstallShield_{20471B27-D702-4FE8-8DEC-0702CC8C0A85}) (Version: 8.0.20.172 - InterVideo Inc.)
InterVideo WinDVD 8 (Version: 8.0.20.172 - InterVideo Inc.) Hidden
iTunes (HKLM\...\{11E568E0-3244-4BCB-875E-F334269DFDCB}) (Version: 11.0.3.42 - Apple Inc.)
Java 7 Update 55 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
JMicron Flash Media Controller Driver (HKLM\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.00.29.02 - JMicron Technology Corp.)
KONICA MINOLTA C360Series (HKLM\...\KONICA MINOLTA C360Series Installer) (Version:  - KONICA MINOLTA)
Lenovo System Interface Driver (HKLM\...\LENOVO.SMIIF) (Version: 1.01 - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50701 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.50706 - Microsoft Corporation) Hidden
MobileMe Control Panel (HKLM\...\{926BD0E8-24A3-41D2-AF9B-340F1A37ED12}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 13.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 13.0.1 (x86 en-US)) (Version: 13.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 13.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
MySQL Connector C++ 1.1.3 (HKLM\...\{327A4781-7E7E-4509-864B-0DC900D6482A}) (Version: 1.1.3 - Oracle and/or its affiliates)
MySQL Connector J (HKLM\...\{4C5FFB59-6222-45CA-9257-EFB93D5E1756}) (Version: 5.1.26 - Oracle Corporation)
MySQL Connector Net 6.7.4 (HKLM\...\{D6952EDA-6AC4-4480-A060-BD6025B15BAD}) (Version: 6.7.4 - Oracle)
MySQL Connector Python v1.0.11 for Python v2.7 (HKLM\...\{CCCE494D-ACAC-4D3E-91FF-63D30CF04E0B}) (Version: 1.0.11 - Oracle)
MySQL Connector/ODBC 5.2 32bit (community edition) (HKLM\...\{12A47162-DE00-4A9D-A82B-2EC881139B10}) (Version: 5.2.5 - Oracle Corporation)
MySQL Documents 5.6 (HKLM\...\{4C102489-D4F3-4324-B573-0802120B1D80}) (Version: 5.6.13 - Oracle Corporation)
MySQL Examples and Samples 5.6 (HKLM\...\{7FC20482-AE94-4DF1-90C1-09EDEC416970}) (Version: 5.6.13 - Oracle Corporation)
MySQL For Excel 1.1.1 (HKLM\...\{88C06BF4-9A84-42FE-A0B2-CB3A49DDBBF0}) (Version: 1.1.1 - Oracle)
MySQL Installer (HKLM\...\{14A17206-6DC0-4896-A3BC-879B743543B8}) (Version: 1.3.2.0 - Oracle Corporation)
MySQL Notifier 1.1.4 (HKLM\...\{D7C3E617-EB02-47B3-8D0E-BF3E00D873D5}) (Version: 1.1.4 - Oracle)
MySQL Server 5.6 (HKLM\...\{A28E1945-C99C-469B-8B75-0120C8CD2D45}) (Version: 5.6.13 - Oracle Corporation)
MySQL Utilities (HKLM\...\{6A494EFD-CFC6-4534-9E14-26D3F7D888DE}) (Version: 1.3.4 - Oracle)
MySQL Workbench 6.0 CE (HKLM\...\{0BBFADE9-0CA5-4AA3-BC90-629CE53952CF}) (Version: 6.0.6 - Oracle Corporation)
Nuance PaperPort 12 (HKLM\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
Octoshape add-in for Adobe Flash Player (HKCU\...\Octoshape add-in for Adobe Flash Player) (Version:  - )
On Screen Display (HKLM\...\OnScreenDisplay) (Version: 5.32.00 - )
PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 1.00.0001 - Nuance Communications, Inc.)
PrimoPDF -- by Nitro PDF Software (HKLM\...\PrimoPDF) (Version: 5.0.0.19 - Nitro PDF Software)
Python 2.7.3 (HKLM\...\{C0C31BCC-56FB-42a7-8766-D29E1BD74C7C}) (Version: 2.7.3150 - Python Software Foundation)
QuickTime (HKLM\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
R for Windows 2.15.2 (HKLM\...\R for Windows 2.15.2_is1) (Version: 2.15.2 - R Core Team)
Realtek 8136 8168 8169 Ethernet Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0005 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5892 - Realtek Semiconductor Corp.)
Registry Patch to Enable Maximum Power Saving on WiFi Adapters for Windows 7 (HKLM\...\EnablePS) (Version: 1.00 - )
RocketDock 1.3.5 (HKLM\...\RocketDock_is1) (Version:  - Punk Software)
Roxio Activation Module (Version: 1.0 - Roxio) Hidden
Roxio Central Audio (Version: 3.8.0 - Roxio) Hidden
Roxio Central Copy (Version: 3.8.0 - Roxio) Hidden
Roxio Central Core (Version: 3.8.0 - Roxio) Hidden
Roxio Central Data (Version: 3.8.0 - Roxio) Hidden
Roxio Central Tools (Version: 3.8.0 - Roxio) Hidden
Roxio Creator Small Business Edition (HKLM\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio Creator Small Business Edition (Version: 10.3.081 - Roxio) Hidden
Roxio Express Labeler 3 (Version: 3.2.1 - Roxio) Hidden
Scansoft PDF Professional (Version:  - ) Hidden
Skype™ 6.11 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (Version: 4.3.0 - Sonic Solutions) Hidden
Sonic Icons for Lenovo (HKLM\...\{B334D9AE-1393-423E-97C0-3BDC3360E692}) (Version: 2.0.0 - Lenovo)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKLM\...\Spotify) (Version: 0.5.2 - )
Spyware Doctor 7.0 (HKLM\...\Spyware Doctor) (Version: 7.0 - PC Tools)
Strawberry Perl (HKLM\...\{C6A30EE4-6CA4-1014-8046-759D36F7176A}) (Version: 5.18.1001 - strawberryperl.com project)
SupraSavings (Version: 1.0.0.0 - SupraSavings) Hidden
System Update (HKLM\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 4.00.0009 - Lenovo)
Tableau Public 7.0 (HKLM\...\{C3EC0200-E7E1-416E-8FC5-FE5512E7B12A}) (Version: 7.0.403 - Tableau Software)
ThinkPad FullScreen Magnifier (HKLM\...\ThinkPad FullScreen Magnifier) (Version: 2.10 - )
ThinkPad Power Management Driver (HKLM\...\Power Management Driver) (Version: 1.55 - )
ThinkPad UltraNav Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.17.0 - )
Trend Micro Client/Server Security Agent (HKLM\...\OfficeScanNT) (Version: 16.0.1331 - Trend Micro)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PROHYBRIDR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_PROHYBRIDR_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_PROHYBRIDR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_PROHYBRIDR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_PROHYBRIDR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2889914) 32-Bit Edition (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{F3F83933-75FC-4B60-84F2-3F8FA63D042E}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_PROHYBRIDR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_PROHYBRIDR_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PROHYBRIDR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_PROHYBRIDR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
uTorrentBar Toolbar (HKLM\...\uTorrentBar Toolbar) (Version:  - )
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0 - DivX, Inc) Hidden
Veetle TV 0.9.18 (HKLM\...\Veetle TV) (Version: 0.9.18 - Veetle, Inc)
Virtual DJ - Atomix Productions (HKLM\...\Virtual DJ - Atomix Productions) (Version:  - )
VirtualDJ Home FREE (HKLM\...\{19192A84-6172-4312-A661-D8F9A34585AB}) (Version: 7.0.4.1 - Atomix Productions)
VLC media player 1.0.1 (HKLM\...\VLC media player) (Version: 1.0.1 - VideoLAN Team)
Windows Driver Package - Intel hdc  (06/04/2009 7.0.0.1013) (HKLM\...\1AE98C75AE2DD1284F66876FA76F46BFDF6B9D31) (Version: 06/04/2009 7.0.0.1013 - Intel)
Windows Driver Package - Intel System  (06/04/2009 1.0.0.0002) (HKLM\...\E7B58217635B8F723D4744A328A4B3237DB35FA9) (Version: 06/04/2009 1.0.0.0002 - Intel)
Windows Driver Package - Lenovo 1.55 (08/18/2009 1.55) (HKLM\...\112AA64E0C8CC704E307FE914F7DEC1C0035598E) (Version: 08/18/2009 1.55 - Lenovo)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (07/10/2009 6.0.1.5892) (HKLM\...\8FE0BAC9C97DE6D9A2B7BB6B689E7F9460D0624B) (Version: 07/10/2009 6.0.1.5892 - Realtek Semiconductor Corp.)
Windows Media Player Firefox Plugin (HKLM\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.00 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
Xerox Support Centre (HKLM\...\Xerox_Support_Centre) (Version:  - )
YTD Toolbar v7.0 (HKLM\...\{0C1B3A6B-B467-474D-97E4-D8BAC3E839CD}) (Version: 7.0 - Spigot, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 91%
Total physical RAM: 1912.86 MB
Available physical RAM: 161.44 MB
Total Pagefile: 3825.72 MB
Available Pagefile: 1165.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945.5 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows7_OS) (Fixed) (Total:221.95 GB) (Free:114.6 GB) NTFS
3 Drive q: (Lenovo_Recovery) (Fixed) (Total:9.77 GB) (Free:3.04 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ODPTMP10221001
 
Administrator            Claire                   Guest                    
odp                      
 
========================= Minidump Files ==================================
 
 
**** End of log ****


#12 dc3

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Posted 16 September 2014 - 04:30 PM

I don't see an antivirus.  Do you not have one installed?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 BenP23

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Posted 16 September 2014 - 04:40 PM

I guess not. Any suggestions?



#14 rockysosua

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Posted 16 September 2014 - 05:28 PM

If MSE is no longer running, you could reinstall it.

McAfee was in the original list, so please make sure it isn't still installed and if it is, uninstall it.


All is well in Paradise.

#15 BenP23

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Posted 16 September 2014 - 06:33 PM

Under installed programs it still lists Trend Micro Client/Server Security listed as being installed. When I go to uninstall it a window pops up asking for me to type a password to allow me to uninstall. I don't know the password because I have no idea what this program is. Any ideas on how to get this off my computer?

 

Also, MSE was installed but I unistalled it because I've been having problems with the updates - that is how all of this started. I'm waiting to reinstall it until I can't get this Trend issue fixed.

 

Thanks again for the time. 






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