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my Malware log post has NOT been answered, been several weeks, only help bot

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2 replies to this topic

#1 Alduin's Khajiit

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Posted 13 September 2014 - 01:17 PM

I posted a few logs in the DDS logs section of the forums. 10 days go by no response!! help bot posts and I follow instructions, 5 more days later still nothing!! other people that posted after I did has been helped!!! NOT ME!!!

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#2 hamluis



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Posted 13 September 2014 - 02:06 PM

This is what I see:


First MRL topic, http://www.bleepingcomputer.com/forums/t/545426/i-was-told-to-post-here-from-another-topic/ , initial post dated 23 Aug 2014.  Topic closed for lack of response in timely manner on 11 Sep 2014.


Second MRL topic, http://www.bleepingcomputer.com/forums/t/547060/my-desktop-is-on-its-last-leg-is-this-some-kind-of-infection/ , initial post dated 5 Sep 2014.  Topic is currently open.


You opened another topic in the Win 7 forum today, http://www.bleepingcomputer.com/forums/t/548066/some-enter-network-password-dialog-box-pops-up-randomly/ .


I guess that I don't see where "10 days go by no response!!" on either of those.but I do see where specific instructions were given...and not followed.


Can you provide links to these topics you initiated and have received absolutely no response to?  It will help us to help you.  Thanks :).



Edited by hamluis, 13 September 2014 - 02:07 PM.

#3 Queen-Evie


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Posted 13 September 2014 - 03:24 PM

Both of your malware removal logs topics  received responses.
On Sept. 5th you stated

I'll get back with you. I haven't turned on that computer in awhile

On Sept. 11, the topic was closed because you failed to follow up in the topic.
In the other one here http://www.bleepingcomputer.com/forums/t/547060/my-desktop-is-on-its-last-leg-is-this-some-kind-of-infection/ the request by LogBot counts as a response.
You posted an updated DDS log on Sept. 11th.  Today is the 13th, which is 2 days, not 5 days as you stated.
Once that was posted, LogBot reported your topic to malware team members.
Just in case you did not see this OR if you did as a reminder

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. However, please be assured that your topic will be looked at and responded to. Your patience is appreciated.

Note the word AVERAGE. That does not mean EXACT. It may be less or more.
You have 2 choices:
Wait for a member of the malware removal team to respond and help you
Seek help elsewhere.

Edited by Queen-Evie, 13 September 2014 - 03:29 PM.
edit to correct quote tags

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