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Wifi connection issue


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8 replies to this topic

#1 deltacoolguy

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Posted 13 September 2014 - 10:43 AM

Started about a week ago with my laptop.  Connection was, and still is, spotty.  When I do a troubleshoot it sometimes fixes the problem and connects, but usually doesn't.  Then, a day later it connects just fine, only to not connect again later.  Seemingly no rhyme or reason.  When troubleshooting doesn't fix it I get the message shown in the attached file.

 

I thought it was just my laptop, as the modem/router/network shows up just fine.  I can theoretically connect to other networks in the neighborhood (didn't follow through, of course, but checked to see if it would), and all of them were found just fine.  Plus, our blu-ray/netflix player and my wife's laptop all connected just fine.

 

Then, two days ago my wife's computer started doing it.  Then, yesterday, the blu-ray/netflix player started doing it.  Right now, as I write this, my laptop is connected and the other two devices aren't.

 

Nothing has changed regarding my modem and router (I have one of each) as far as location, set-up, etc.

 

Thoughts?

 

 

Attached Files



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#2 SleepyDude

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Posted 13 September 2014 - 11:22 AM

Hi,

 

Maybe if you click on View detailed information it could show some useful information...

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (select Only Problems)

  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.
 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
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Rui

 
 


#3 CaveDweller2

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Posted 13 September 2014 - 04:02 PM

lol that is the most useless message ever. wireless problem? it might be the card or the access point. really?

 

have you unplugged both the modem and router, then plugged them back in?


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#4 deltacoolguy

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Posted 13 September 2014 - 04:20 PM

lol that is the most useless message ever. wireless problem? it might be the card or the access point. really?

 

have you unplugged both the modem and router, then plugged them back in?

The modem, yes, several times.  Not the router.

 

 

Hi,

 

Maybe if you click on View detailed information it could show some useful information...

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:


 

 

I'm not quite clear.  Which computer do I do this?  My laptop seems the worst, but it's doing it to every wireless device.  (Hard wired desktops have been fine.)

 

Or, does it not matter?



#5 CaveDweller2

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Posted 13 September 2014 - 07:13 PM

 have you plugged your laptop into the router? just to check if you can stay connected wired. 

 

Try unplugging them both for a min or 2 then plug the modem in first then the router.


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#6 deltacoolguy

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Posted 13 September 2014 - 11:11 PM

It seems that when my wife is on, I cannot connect, and when I am on, she cannot connect.  Just something we narrowed down this evening.

 

We were out most of the evening and haven't had a chance to try the other stuff yet.  I will look closer at this tomorrow.



#7 CaveDweller2

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Posted 14 September 2014 - 12:57 AM

well that's weird but ok. If after power cycling if that is still going on I'd run the minitoolbox thing that Sleepy posted =)


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#8 SleepyDude

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Posted 14 September 2014 - 08:27 AM

Hi,

 


Hi,

 

Maybe if you click on View detailed information it could show some useful information...

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:


 

 

I'm not quite clear.  Which computer do I do this?  My laptop seems the worst, but it's doing it to every wireless device.  (Hard wired desktops have been fine.)

 

Or, does it not matter?

 

 

Please run it on the one showing the error you posted.

 

It doesn't do any harm to power off the modem and the router for one or two minutes then turn on the modem and next the router.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#9 ElfBane

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Posted 15 September 2014 - 01:27 PM

If Ethernet works for all affected devices, but the wireless is intermittent/weak for the affected devices, then I would strongly suspect the WLAN circuitry in the router. It's very possible for Ethernet to work and WLAN to fail in a router.






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