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BSOD 1000007e


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4 replies to this topic

#1 deskvor

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Posted 13 September 2014 - 09:45 AM

Hello everyone,

 

I recently got a BSOD (first one on this computer) while watching a video online. This is a new computer, bought less than a month ago.

 

 

 

Link to my specs: http://speccy.piriform.com/results/4cZu0fePjHXf3ZEfc8S5nMK

 

 

 

Here are MiniToolBox results:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Ivan (administrator) on 13-09-2014 at 16:45:05
Running from "C:\Users\Ivan\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/13/2014 04:22:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/13/2014 02:45:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: FOXIT READER.EXE, version: 6.2.3.815, time stamp: 0x53edb317
Faulting module name: FoxitCloud.fpi, version: 1.5.129.617, time stamp: 0x53a0108e
Exception code: 0x40000015
Fault offset: 0x002d0781
Faulting process id: 0x1198
Faulting application start time: 0xFOXIT READER.EXE0
Faulting application path: FOXIT READER.EXE1
Faulting module path: FOXIT READER.EXE2
Report Id: FOXIT READER.EXE3

Error: (09/13/2014 01:13:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/12/2014 10:01:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 09:00:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 08:21:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)


System errors:
=============
Error: (09/13/2014 04:22:10 PM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xffffffffc0000005, 0xfffff8800f597dbb, 0xfffff88002be6228, 0xfffff88002be5a80)C:\Windows\MEMORY.DMP091314-6240-01

Error: (09/13/2014 04:22:09 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:21:14 on ‎13.‎9.‎2014. was unexpected.

Error: (09/11/2014 06:30:00 PM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/11/2014 06:29:57 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (09/11/2014 06:29:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (09/11/2014 06:29:57 PM) (Source: DCOM) (User: )
Description: 1053WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (09/11/2014 06:29:54 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (09/11/2014 06:29:54 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (09/11/2014 01:50:31 PM) (Source: Service Control Manager) (User: )
Description: The Foxit Cloud Safe Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (09/09/2014 01:29:38 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (09/13/2014 04:22:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/13/2014 02:45:00 PM) (Source: Application Error)(User: )
Description: FOXIT READER.EXE6.2.3.81553edb317FoxitCloud.fpi1.5.129.61753a0108e40000015002d0781119801cfcf5079d98857C:\PROGRAM FILES (X86)\FOXIT SOFTWARE\FOXIT READER\FOXIT READER.EXEC:\Program Files (x86)\Foxit Software\Foxit Reader\Foxit Cloud\FoxitCloud.fpic5b6d9f1-3b43-11e4-bbc0-d0509927bf7b

Error: (09/13/2014 01:13:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/12/2014 10:01:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 09:00:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 08:21:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/11/2014 06:29:54 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer



=========================== Installed Programs ============================
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Acrobat.com (x32 Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.249 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.249 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{6119B3A6-3603-9695-0398-CDF2AF0A13F8}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.80911.2216 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.14 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.15 - Advanced Micro Devices, Inc.) Hidden
ASRock App Charger v1.0.6 (HKLM\...\ASRock App Charger_is1) (Version: 1.0.6 - ASRock Inc.)
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2021 - AVAST Software)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.33081 - BitTorrent Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.17 - Piriform)
COMODO Firewall (HKLM\...\{2736B6BD-31EC-4FC8-A48C-F0A5C914C0B6}) (Version: 7.0.55655.4142 - COMODO Security Solutions Inc.)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 1.5.129.617 - Foxit Corporation)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.2.3.815 - Foxit Corporation)
HashCheck Shell Extension (x86-32) (HKLM-x32\...\HashCheck Shell Extension) (Version: 2.1.11.1 - Kai Liu)
HashCheck Shell Extension (x86-64) (HKLM\...\HashCheck Shell Extension) (Version: 2.1.11.1 - Kai Liu)
Intel® Chipset Device Software (Version: 10.0.13 - Intel Corporation) Hidden
Intel® Chipset Device Software (x32 Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.0.1204 - Intel Corporation) Hidden
Intel® Network Connections 19.0.27.0 (HKLM\...\PROSetDX) (Version: 19.0.27.0 - Intel)
Intel® Network Connections 19.0.27.0 (Version: 19.0.27.0 - Intel) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.0.1098 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 13.0.0.1098 - Intel Corporation) Hidden
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.35.127.1 - Intel Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.1 (x86 en-US)) (Version: 32.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSI GamingApp (HKLM-x32\...\{E0229316-E73B-484B-B9E0-45098AB38D8C}}_is1) (Version: 1.0.0.10 - MSI)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.4.0 - Samsung Electronics)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
The Witcher 2 - Assassins of Kings Enhanced Edition (HKLM-x32\...\The Witcher 2 - Assassins of Kings Enhanced Edition_is1) (Version:  - GOG.com)
TypingMaster Pro (HKLM-x32\...\{98B6FB8A-8638-4037-AD44-CF7D0EEAB875}_is1) (Version: 7.00 - TypingMaster Inc)
VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version: 5.4.7.0 - Elaborate Bytes)

========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 8127.32 MB
Available physical RAM: 5833.97 MB
Total Pagefile: 9149.5 MB
Available Pagefile: 6552.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.93 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:35.47 GB) NTFS

========================= Users: ========================================

User accounts for \\VIPER67

Administrator            Guest                    Ivan                     

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 

 

 

 

Thank you in advance for your help.
 



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#2 deskvor

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Posted 13 September 2014 - 09:51 AM

I have done certain tweaks concerning the SSD. I have also noticed that shutting the computer down takes considerably more time than before. It was extremely fast after I first installed Windows. And Foxit Reader gave me a Runtime Error twice.


I also accidentally touched the back side of the GPU with my palm while it was running. Could I have damaged it?



#3 deskvor

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Posted 13 September 2014 - 09:53 AM

I also ran vssadmin list writers cmd and got no errors. (I don't know what this is, but am following advice from another thread)

 

 

EDIT: I am running Avast!, Comodo Firewall and Malwarebytes Pro. Did a full scan yesterday with Avast and Malwarebytes, came up clean.

 

EDIT 2: If someone could tell me which version of Memtest I should download, and how to run it, I would be very grateful.


Edited by deskvor, 13 September 2014 - 09:58 AM.


#4 deskvor

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Posted 13 September 2014 - 02:18 PM

I have been reading, and people are suggesting it's faulty GPUs, faulty RAM modules, faulty motherboards, PSUs, corrupted BIOS etc. In addition, there are quite a few threads saying that it's due to AMD's drivers, and I really hope they're correct. Apparently, people have corrected the issue by disabling Hardware Acceleration in Flash and their browsers. I did this, but it is unacceptable, and I'm searching for a different solution (not even sure that works btw). Many people who own R9 series of GPUs report having no problems running older drivers, or the newest beta ones (14.6 and 14.7).

 

I really would like to hear what you guys think, based on the specs and logs I provided. I'm hoping it's not a hardware issue, but if it is, I would like to know so I can send it in for a replacement. Thank you!



#5 hamluis

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Posted 13 September 2014 - 05:34 PM

I don't see anything that really points to anything...but I don't think it's a good idea to run any part of Comodo Internet Security...with Avast AV.  To test, I would uninstall, then reinstall Avast and pair it with Windows Firewall.  Run the system that way for a while...then uninstall Avast, turn off Windows Firewall and install the Comodo suite.

 

My experience is that Comodo products may cause problems on a system.

 

Louis






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