I have an external hard drive (Seagate model number ST3400601U2-RK, from the family "pushbutton backup .8". I have the hard drive connected via a USB to my laptop which is running Windows 7.
A few days ago I noticed my hard drive becoming slightly unresponsive. When I would access the drive via Windows Explorer it was unusually sluggish to open the folders and files. Then it started making some unsettling clunking sounds.
Today I go to plug in my external hard drive and it does not get recognized at all. The drive is no longer listed in Windows Explorer, and a pop up appeared in the task bar telling me it did not recognize the device and that it needed a driver. I could not locate the driver on Seagate's website and from what I remember it was plug and play anyway, I don't think I ever did install a driver to begin with.
I'm not really sure what to do, the only thing I have tried at this point is to access the device through Device Manager (which brings up an "unknown device", so I'm assuming that's it, and I tried to click "update driver" but that option is not highlighted.
If anyone can help me troubleshoot how to get this drive back up, or alternatively, maybe tell me if it's even possible to retrieve the tons of media I have stored on there before it completely kicks the bucket I would appreciate it so much.
Thank you in advance for your help.