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Slow response; spinning circle; ??


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9 replies to this topic

#1 Hal06

Hal06

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Posted 12 September 2014 - 02:49 PM

Working on a friends HP running windows 7. Very slow response to opening browser. Spinning blue circle constant. Wouldn't open task manager. Forced shutdown. Restart. In task manager close MAN toolbar but note catalyst control center. That's a new one.

Any ideas what could be causing the problems? I.e., slow response and spinning circle.

Thanks!

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#2 hamluis

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Posted 12 September 2014 - 03:32 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Hal06

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Posted 12 September 2014 - 03:42 PM

AVG is running a scan. Should I let it finish or cancel ?

#4 hamluis

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Posted 12 September 2014 - 04:28 PM

Let it finish...no need to rush anything, at this point :).

 

Louis



#5 Hal06

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Posted 12 September 2014 - 06:00 PM

Mini tool Box

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Anne (administrator) on 12-09-2014 at 18:58:15
Running from "C:\Users\Anne\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/12/2014 05:12:43 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: mcstore, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020
 
Error: (09/12/2014 04:08:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15476
 
Error: (09/12/2014 04:08:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15476
 
Error: (09/12/2014 04:08:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/01/2014 07:24:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (08/30/2014 06:15:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1014
 
Error: (08/30/2014 06:15:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1014
 
Error: (08/30/2014 06:15:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/26/2014 06:48:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (08/23/2014 08:08:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 998
 
 
System errors:
=============
Error: (09/12/2014 05:34:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error: 
%%1053
 
Error: (09/12/2014 05:34:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Live ID Sign-in Assistant service to connect.
 
Error: (09/12/2014 05:34:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
 
Error: (09/12/2014 04:56:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
 
Error: (09/12/2014 03:42:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error: 
%%1053
 
Error: (09/12/2014 03:42:38 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Live ID Sign-in Assistant service to connect.
 
Error: (09/12/2014 03:36:49 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/12/2014 03:36:49 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/12/2014 03:36:49 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/12/2014 03:36:49 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.42.34 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.1.102.63 - Adobe Systems Incorporated)
Adobe Reader 9.3 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.3.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM-x32\...\{D8DFA46A-39F7-4368-810D-18AFCFDDAEAF}) (Version: 11.5.1.601 - Adobe Systems, Inc.)
AMD USB Filter Driver (x32 Version: 1.0.15.94 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{63EC2120-1742-4625-AA47-C6A8AEC9C64C}) (Version: 2.2.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{7446FE8D-C1F9-4D42-AAAE-5DBCE58605A6}) (Version: 6.0.0.59 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
ATI Catalyst Install Manager (HKLM\...\{11A4D79B-672C-7FFF-B5F7-B4409B1194EF}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 7.0.1426.0 - AVAST Software)
AVG 2012 (HKLM\...\AVG) (Version: 2012.1.2247 - AVG Technologies)
AVG 2012 (Version: 12.0.1913 - AVG Technologies) Hidden
AVG 2012 (Version: 12.0.2197 - AVG Technologies) Hidden
AVG 2012 (Version: 12.0.2221 - AVG Technologies) Hidden
AVG 2012 (Version: 12.0.4015 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2238 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2240 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2241 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2242 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2247 - AVG Technologies) Hidden
AVG SafeGuard toolbar (HKLM-x32\...\AVG SafeGuard toolbar) (Version: 18.1.9.799 - AVG Technologies)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bridge Baron 22 (HKLM-x32\...\{B0C3F9C3-225A-4AA0-8A6E-28C7C116599E}) (Version: 22.00.00 - Great Game Products, Inc.)
Build-a-lot 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.82 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0416.541.8279 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0416.541.8279 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0416.541.8279 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help English (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help French (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help German (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0416.0540.8279 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0416.541.8279 - ATI) Hidden
ccc-utility64 (Version: 2010.0416.541.8279 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Contents (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Corel PaintShop Photo Pro X3 (HKLM-x32\...\_{D1AEB5DB-04FA-489D-94EF-8600898B93EE}) (Version: 1.6.1.116 - Corel Corporation)
Corel PaintShop Photo Pro X3 (x32 Version: 1.00.0000 - Corel Corporation) Hidden
Corel VideoStudio Pro X3 (HKLM-x32\...\_{F072CA07-A781-45E4-9975-C033A73019CF}) (Version: 1.6.0.286 - Corel Corporation)
Counting at Bridge (HKLM-x32\...\Counting_at_Bridge) (Version:  - )
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2527 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.2527 - CyberLink Corp.) Hidden
DeviceIO (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.82 - WildTangent) Hidden
Dora's Carnival Adventure (x32 Version: 2.2.0.82 - WildTangent) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.0.3715 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.0.3715 - Hewlett-Packard) Hidden
Escape Rosecliff Island (x32 Version: 2.2.0.82 - WildTangent) Hidden
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Faerie Solitaire (x32 Version: 2.2.0.82 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.82 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.103 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HP 3D DriveGuard (HKLM\...\{85A42FF0-F0D0-44A3-B226-C124D6E8B1D5}) (Version: 4.0.3.1 - Hewlett-Packard)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.4 - Hewlett-Packard) Hidden
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.80 - WildTangent)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.0.3822 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 4.0.3822 - Hewlett-Packard) Hidden
HP MediaSmart Internet TV (HKLM-x32\...\InstallShield_{E553760D-D7F7-48BF-BD8B-C7E23BA04CB5}) (Version: 3.2.2513 - Hewlett-Packard)
HP MediaSmart Internet TV (x32 Version: 3.2.2513 - Hewlett-Packard) Hidden
HP MediaSmart Movies and TV (HKLM\...\{4B4E2FA2-3B1E-4147-99DB-5033981D8C2F}) (Version: 1.0.0.10 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.0.3903 - Hewlett-Packard)
HP MediaSmart Music (x32 Version: 4.0.3903 - Hewlett-Packard) Hidden
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.0.3911 - Hewlett-Packard)
HP MediaSmart Photo (x32 Version: 4.0.3911 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{731A1D36-BF17-4C76-B7E7-CC055AF8C54E}) (Version: 3.1.1.12 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.0.3911 - Hewlett-Packard)
HP MediaSmart Video (x32 Version: 4.0.3911 - Hewlett-Packard) Hidden
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.0.2511 - Hewlett-Packard)
HP MediaSmart Webcam (x32 Version: 4.0.2511 - Hewlett-Packard) Hidden
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2261 - HP Photo Creations Powered by RocketLife)
HP Power Plan Utility (HKLM-x32\...\{F6B6A150-08FA-46D5-808A-EB638269551D}) (Version: 1.0.6 - Hewlett-Packard)
HP Quick Launch (HKLM\...\{10F539B1-31AF-43BF-9F0C-0EB66E918922}) (Version: 1.0.18 - Hewlett-Packard)
HP QuickWeb Installer (HKLM-x32\...\{394FA67A-FF0A-4356-BB77-D85E5A300BDE}) (Version: 1.2.12.0 - DeviceVM Inc.)
HP Setup (HKLM-x32\...\{E2831862-F131-4327-B9CC-FA30F587EB6C}) (Version: 1.2.3988.3281 - Hewlett-Packard)
HP SimplePass Identity Protection (HKLM\...\{F20DF0CA-5929-4C26-A501-FDB19FDF0A50}) (Version: 5.00.140 - DigitalPersona, Inc.)
HP Software Framework (HKLM-x32\...\{223E2363-6643-49CB-A062-59A9858EE8EE}) (Version: 3.5.17.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{495A8A3C-8FD0-4C46-9979-95C26181A1AB}) (Version: 4.3.1.2 - Hewlett-Packard)
HP Tone Control (HKLM\...\{9207D4A1-586E-49CA-A002-FC9F475AB1A3}) (Version: 2.0.2 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
HP User Guides 0188 (HKLM-x32\...\{7D2B5801-18A1-428D-A601-EE0D30CCF060}) (Version: 1.00.0000 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{E6BC696E-5E96-4C1B-9371-379AF3A46B6B}) (Version: 4.0.4.2 - Hewlett-Packard)
HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.11 - Hulu LLC)
ICA (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
ICA (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6269.0 - IDT)
IPM_PSP_Pro (x32 Version: 1.00.0000 - Corel Corporation) Hidden
IPM_VS_Pro (x32 Version: 13.0 - Corel Corporation) Hidden
ISCOM (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
ISCOM (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
iTunes (HKLM\...\{1493B2AE-0261-47D2-B1AA-F4DAD0F6C48B}) (Version: 10.7.0.21 - Apple Inc.)
Java Auto Updater (x32 Version: 2.0.7.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 17 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416017FF}) (Version: 6.0.170 - Sun Microsystems, Inc.)
Java™ 6 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216031FF}) (Version: 6.0.310 - Oracle)
Jewel Quest 3 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2515 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2515 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{FA8BFB25-BF48-4F8B-8859-B30810745190}) (Version: 1.18.11.1 - LightScribe)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.1.54.0 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Search Enhancement Pack (x32 Version: 2.0.270.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40818.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.0.3715 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.0.3715 - Hewlett-Packard) Hidden
MSN Toolbar (HKLM-x32\...\{08234a0d-cf39-4dca-99f0-0c5cb496da81}) (Version: 4.0.0369.0 - Microsoft Corporation)
MSN Toolbar Platform (x32 Version: 4.0.0369.0 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The New York Fortune (x32 Version: 2.2.0.82 - WildTangent) Hidden
Norton Internet Security (HKLM-x32\...\NIS) (Version: 17.9.0.12 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.34 - Symantec)
Penguins! (x32 Version: 2.2.0.82 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.18 - Hewlett-Packard Company)
Plants vs. Zombies (x32 Version: 2.2.0.82 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.82 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.82 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.82 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3715 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.3715 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.2514 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.2514 - CyberLink Corp.) Hidden
PSPPContent (x32 Version: 1.00.0000 - Corel Corporation) Hidden
PSPPRO_DCRAW (x32 Version: 13.0.0 - Corel Corporation) Hidden
PureHD (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.11.1127.2009 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.2512 - CyberLink Corp.) Hidden
Roxio CinemaNow 2.0 (x32 Version: 1.0.262 - Hewlett-Packard) Hidden
Setup (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Setup (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
Share (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Share64 (Version: 1.6.0.286 - Corel Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.27.1 - Synaptics Incorporated)
TextTwist 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Update for Microsoft Office Word 2007 (KB974631) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{1D53FB73-9826-4541-B2E0-A239C6EBA718}) (Version:  - )
Update for Microsoft Office Word 2007 (KB974631) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{34726474-50D6-49FC-B8AC-35411459D27A}) (Version:  - )
Update for Office 2007 (KB934528) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{2B939677-2FFD-48F6-9075-7BF48CB87C80}) (Version:  - )
Validity Sensors DDK (HKLM\...\{EE5017A6-7525-4EE9-99DA-2EF1F6C16B1B}) (Version: 4.1.129.0 - Validity Sensors, Inc.)
VIO (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Virtual Families (x32 Version: 2.2.0.82 - WildTangent) Hidden
Virtual Villagers - The Secret City (x32 Version: 2.2.0.82 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
VSClassic (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
VSPro (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Wheel of Fortune 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (x32 Version: 9.00.2980 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.82 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 3834.9 MB
Available physical RAM: 1152.8 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 4874.99 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.63 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:275.81 GB) (Free:209.35 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:21.99 GB) (Free:3.18 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\ANNE-PC
 
Administrator            Anne                     Guest                    
 
 
**** End of log ****


#6 Hal06

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Posted 12 September 2014 - 06:04 PM

Speccy:

 

http://speccy.piriform.com/results/ZiCYMKevVHKmk6VcqJqdCda



#7 hamluis

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Posted 13 September 2014 - 12:28 PM

You seem to have...Norton Internet Security, Avast, and AVG 2014...all installed. This sort of thing is known to cause issues with a system.

 

I suggest that you uninstall each one...and then reinstall only one as an AV program.  There is no real advantage to using a 3d-party firewall for many users, since they don't bother with the settings, reports, and monitoring capabilities such provide...I suggest using the Windows firewall.

 

After removing the above...then reinstalling one...I suggest that you update and run a scan of your entire system.

 

Then...run the chkdsk /r command, followed by the sfc /scannow command.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Then see how the system performs.

 

Louis



#8 Hal06

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Posted 14 September 2014 - 05:45 PM

Hamluis:

 

Thanks for the reply. As I noted at the beginning this a friend's computer not mine. I was visiting at the time but am now back home. (She lives several states away.). She is older and not at all computer savvy.

 

Would this work for this long distance tweaking?

 

Walk her through uninstalling the security programs. Restarting. Then installing Microsoft Security Essentials? That's what I use and it seems to work. (I hope I did not just jinx myself.) Or, it might be easier to keep AVG since it's there and just uninstall Norton and Avast?

 

Thanks again.


Edited by Hal06, 14 September 2014 - 05:46 PM.


#9 hamluis

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Posted 14 September 2014 - 07:44 PM

The problem with any AV already installed...is that there might be file corruption, which is why I suggest removing all of them.  Then reinstall your choice, update it, and run a system scan.  MSE does the job for me with no complaints :).  I've used probably all of the major AVs over the years and I think that MSE is satisfactory.

 

Sure, you can walk anyone through what is required over the phone...but it might be easier to simply send links or webpages which tell her how to run the chkdsk /r and sfc /scannow commands.

 

I find that most persons read directions better than they follow just hearing them....because their thought processes get in the way of their hearing :).  A visual aid is hard to ignore when such is provided :).

 

The links I posted above...could possibly help your friend :).

 

Louis


Edited by hamluis, 14 September 2014 - 07:46 PM.


#10 Hal06

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Posted 16 September 2014 - 10:33 AM

Thanks!






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