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Touchpad multi-touch/driver/synaptics problem


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#1 danysan2002

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Posted 12 September 2014 - 12:47 PM

Hi there! I have a very annoying problem with my touchpad, I cant figure out how to enable the multi-touch gestures and drivers don't seem to work at all. First of all, my laptop is an Acer Aspire E5-572G-75MW. The drivers on the cd are for windows 8, (there's a synaptics and a elantech driver, when i try installing both of them, they install and at the end i get and "not needed, no device for update present"). I tried installing an elantech for w7 driver and i got an "ready to use" status at the end but absolutely nothing changed, no item in install/uninstall options, no item in control panel or in the mouse category, nothing. I tried the same thing with a W7 synaptics driver and i get the same status at the end but here i get two options:
 
Capture.png
 
Again nothing changed, even after restarting. I am unable to see any settings regarding my touchpad, this is all i get in the control panel mouse category:
 
Capture2.png
 
That's all i get no matter what i try to install, i can't get anything to stick around, i've tried similar laptop's drivers, again with no luck at att and sucks since my touchpad has the clicking buttons integrated into the touchpad, its really annoying trying to scroll something. I tried enabling two-finger scrolling through some registry tricks but i couldnt find the right items and it didnt work. I dont even know what my touchpad's manufacturer is, all i get is that HID compliant mouse. Thank you!
 
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: Intel® Core™ i7-4712MQ CPU @ 2.30GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 3991 Mb
Graphics Card: Intel® HD Graphics 4600, 1803 Mb
Hard Drives: C: Total - 249899 MB, Free - 216520 MB; D: Total- 299999 MB, Free - 231667 MB; E: Total - 403866 MB, Free - 386627 MB;
Motherboard: Acer, EA50_HWS
Antivirus: None


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#2 JohnC_21

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Posted 12 September 2014 - 04:25 PM

Hello, and Welcome

 

Are there any yellow exclamation marks in Device Manager next to your pointing device?



#3 danysan2002

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Posted 12 September 2014 - 04:33 PM

Hi! No there aren't.



#4 JohnC_21

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Posted 12 September 2014 - 04:37 PM

on the mouse device in Device Manager (HID compliant) right click and select properties. Under the details tab select hardware ID's in the dropdown box. Copy and paste the first line in your next post. I think the computer would have a synaptics driver as shown in your post but I just want to be sure. Is there a button near the touchpad that would enable it?



#5 danysan2002

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Posted 12 September 2014 - 04:45 PM

HID\VID_06CB&PID_2970&REV_0008&Col01
 
No button anywhere near the touchpad. From what I've heard it's just that the touchpad works with only W8 (the only driver that is official for it), but I'm thinking the generic driver on the synaptics should at least add some of that functionality or something..

Edited by danysan2002, 12 September 2014 - 04:45 PM.


#6 JohnC_21

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Posted 12 September 2014 - 04:51 PM

I didn't get anything on that Vendor ID. Did you download the driver for synaptics from here? If you did, then I am out of ideas on this one.



#7 danysan2002

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Posted 12 September 2014 - 04:52 PM

Exactly that one. 

Windows 8/7/XP/Vista 64/32-bit Edition v17.0.19 All Languages

118.1 MB zip

That's where the first screenshot is from. I guess I just have to wait for them to extend the driver's avalivability to W7 too.


Edited by danysan2002, 12 September 2014 - 04:54 PM.


#8 JohnC_21

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Posted 12 September 2014 - 04:57 PM

Sorry I could not be of further help.

 

One other thing to look at is the optional updates listed when doing Windows Update. There may be a pointing device driver listed.



#9 danysan2002

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Posted 12 September 2014 - 04:58 PM

No problem man, I just wanted to make sure I'm not doing something wrong, but it's just the driver compatibility. :) Thank you a lot.



#10 JohnC_21

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Posted 12 September 2014 - 05:14 PM

I did find this. All of Asus's  drivers for touchpads. Select Win7 64bit in the dropdown box.

 

Sorry, I am going brain dead again. The computer you have is an Acer, not Asus.


Edited by JohnC_21, 12 September 2014 - 05:17 PM.


#11 Janitooo

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Posted 27 September 2014 - 09:03 PM

Hi, I have the same problem with the new Acer VN7-791g. I tried to install W7, almost all drivers are working except the touchpad. It really seems that this driver is only for windows 8. Did you already find a solution ?

 

best

 

Jan



#12 norichan

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Posted 06 October 2014 - 02:43 PM

Hello, I´m also joining the club. In my case it is the Acer VN7-591g. Same problem with Windows 7. All drivers work, except the touchpad. I also tried several drivers and the HW id is the same as above HID\VID_06CB&PID_2970&REV_0008&Col01. Any new ideas or updates?



#13 JohnC_21

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Posted 06 October 2014 - 04:15 PM

I think there is something about the Acer touchpads that are preventing Windows 7 from detecting it. I did notice that touchpad drivers for Windows 7 was in the MB's but these Windows 8.1 drivers are in the Kb's. Also a person loaded Ubuntu on the same Acer as what you have and it did not detect the touchpad either. I think there is something going on a lot deeper possibly in the kernel itself.

 

Edit: There is a bug notice on another Acer from Ubuntu here. If the latest Ubuntu does not detect the touchpad, I doubt there will ever be a fix for Windows 7. The only workaround I see is to use a wireless notebook mouse.


Edited by JohnC_21, 06 October 2014 - 04:21 PM.


#14 unnidiva

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Posted 09 January 2017 - 02:34 AM

on the mouse device in Device Manager (HID compliant) right click and select properties. Under the details tab select hardware ID's in the dropdown box. Copy and paste the first line in your next post. I think the computer would have a synaptics driver as shown in your post but I just want to be sure. Is there a button near the touchpad that would enable it?

HID\VID_06CB&PID_7406&REV_0003&Col01
HID\VID_06CB&PID_7406&Col01
HID_DEVICE_SYSTEM_MOUSE
HID_DEVICE_UP:0001_U:0002
HID_DEVICE
 



#15 JohnC_21

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Posted 09 January 2017 - 08:37 AM

 

on the mouse device in Device Manager (HID compliant) right click and select properties. Under the details tab select hardware ID's in the dropdown box. Copy and paste the first line in your next post. I think the computer would have a synaptics driver as shown in your post but I just want to be sure. Is there a button near the touchpad that would enable it?

HID\VID_06CB&PID_7406&REV_0003&Col01
HID\VID_06CB&PID_7406&Col01
HID_DEVICE_SYSTEM_MOUSE
HID_DEVICE_UP:0001_U:0002
HID_DEVICE
 

 

Unfortunately I could find no driver for the above Vendor and Device ID. Does this device have a yellow exclamation mark next to it and I am assuming your touchpad does not work, correct? This is the same Acer model? What OS?


Edited by JohnC_21, 09 January 2017 - 08:42 AM.





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