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Stumped... can't figure out this issue


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#1 jeradmullins

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Posted 11 September 2014 - 10:16 PM

I am stumped.. I am able to connect to the internet via a wired connection but can't access the router page nor any other websites. I did a tracert to Google and Yahoo! and both connected via the tracert.. I pinged Google.com and was able to get icmp packets back @ 0 loss. I also did the netsh int ip reset resetlog.txt and nothing is working. I have no idea what next to do.



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#2 paul88ks

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Posted 12 September 2014 - 12:25 AM

Have you tried connecting directly to your modem via LAN.?Thats what I would do next-



#3 jeradmullins

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Posted 12 September 2014 - 12:32 AM

Yes I have tried that.



#4 jhayz

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Posted 12 September 2014 - 12:42 AM

What router model and modem (if there is one) are you currently connected?


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#5 paul88ks

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Posted 12 September 2014 - 12:51 AM

Yes I have tried that.

Then it isn't the router! What antivirus and firewall are you using?



#6 jeradmullins

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Posted 12 September 2014 - 07:37 AM

AVG Internet Security 2015 and its a Netgear with a motorola modem.



#7 Queen-Evie

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Posted 12 September 2014 - 05:55 PM

Have you tried connecting directly to your modem via LAN.?Thats what I would do next-

 
 

Yes I have tried that.


Were you able to connect to the internet when connected to the modem? You didn't say if you could or not when you connected to the modem.

When you could connect to the internet were you wired to the router or modem or was it wirelessly?

#8 jeradmullins

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Posted 12 September 2014 - 06:57 PM

 

Have you tried connecting directly to your modem via LAN.?Thats what I would do next-

 
 

Yes I have tried that.


Were you able to connect to the internet when connected to the modem? You didn't say if you could or not when you connected to the modem.

When you could connect to the internet were you wired to the router or modem or was it wirelessly?

 

 

When I connected straight to the modem I got online but couldn't surf the web. I could download Windows Updates though. I could connect with my laptop and browse easily...



#9 jhayz

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Posted 12 September 2014 - 07:15 PM

You would need to check the IP address on both the modem and router while connected alternately while in command prompt and use ipconfig /all. The problem might also be with AVG (Is it a trial version?).


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