Hi, my name is James, and I'm a computer geek.
(All: Hi, James!)
I work for [a major computer corporation that I won't mention], and yes, I'm one of those tech support folks you may be talking with on the phone. But before you vent your hatred regarding corporate computers and computing at me, please remember, it isn't my fault, and I'm just trying to help.
I've been reading BleepingComputer for a long time now and, quite frankly, it has saved my bacon more often than I care to think about when I manage to do something dumb with my own desktop computer, so my thanks to everyone here who's shared information. I appreciate it.