Thx for any help you can give me. (Btw, I'm a preschooler in computer literacy so be prepared.) A little over year ago I bought a Asus K53E laptop & have been using windows 7 on it with no problem. Couple weeks ago it suddenly locked up with a weird FBI you're a criminal alert, rendering it unusable. My husband took it to geek squad where they told them it had crashed & would require a new hard drive. (Yup, just missed the one year warranty. Have no idea why we didn't buy extended. So stupid). Telling my husband he'd have to buy a new HD, geek said they had a 3 week turn around & that another Best buy could get us thru sooner. Before sending my husband home: they saw that we had 4 discs in our laptop bag (discs home-spun by BB; they gave when we purchased the computer) labeled 'Asus recovery'' (1/4, 2/4, etc) & said all we'd need was a new HD. Next day, I took laptop to the other BB. They asked if I had intel recovery, & were surprised that the other BB hadn't said that we'd also need that. I pointed at the discs & he said that wasn't what we needed & to call Asus & have them send ($50) the correct recover disc for the model. QUESTION: BEFORE I do that: why would the 4 'Asus recovery' discs that came w the computer Not be what is needed? The geek squad guy seemed pretty certain I didn't have what was needed (& he works at BB so you'd think he'd know I was given those discs when I bought the computer). The 1st BB guy, tho, said all we needed was to purchase a new HD. THX SO MUCH for any help on this!
Edited by hamluis, 11 September 2014 - 05:24 PM.
Moved from Win 7 to Internal Hardware - Hamluis.