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Performance Issues


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#1 sikntired

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Posted 10 September 2014 - 09:48 AM

Greetings to all. OS is Win 7x64 Pro
 
For the past week computer has become sluggish in response. When opening folders I get infinite loop and the message that it is not responding. When connected to Internet webpages are slow to open and at times unresponsive and again message that such and such is not responding. At times Internet Explorer has stopped working pop-up. This is becoming more frequent.
 
I've checked in the Event Viewer and there are several IEXPLORER.EXE faulting errors.
 
I am not running that many programs on startup. I've run malware as well as anti-virus scans and results are negative. I've tried some solutions as proposed by Microsoft Answers including MrFixit.
 
Hoping someone in forum has a solution. Mini Toolbox report is included.MiniToolBox by Farbar Version: 13-07-2013
Ran by Owner (administrator) on 10-09-2014 at 09:44:13
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/10/2014 09:14:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17280, time stamp: 0x53f262eb
Faulting module name: AFHook64.dll, version: 1.8.3.0, time stamp: 0x53dfecf0
Exception code: 0xc0000005
Fault offset: 0x000000000000a999
Faulting process id: 0x808
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/10/2014 07:13:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17280, time stamp: 0x53f262ac
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x83087d8b
Faulting process id: 0xd5c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/10/2014 06:44:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22946
Faulting module name: AFHook32.dll, version: 1.8.3.0, time stamp: 0x53dfec8a
Exception code: 0xc0000005
Fault offset: 0x00005d84
Faulting process id: 0x1e0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/09/2014 05:46:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22946
Faulting module name: AFHook32.dll, version: 1.8.3.0, time stamp: 0x53dfec8a
Exception code: 0xc0000005
Fault offset: 0x00005d76
Faulting process id: 0xf34
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/09/2014 00:39:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22ad9
Faulting module name: AFHook64.dll, version: 1.8.3.0, time stamp: 0x53dfecf0
Exception code: 0xc0000005
Fault offset: 0x00000000000064ee
Faulting process id: 0x96c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/09/2014 10:51:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22ad9
Faulting module name: AFHook64.dll, version: 1.8.3.0, time stamp: 0x53dfecf0
Exception code: 0xc0000005
Fault offset: 0x00000000000064ee
Faulting process id: 0x13ac
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/08/2014 00:24:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22946
Faulting module name: AFHook32.dll, version: 1.8.3.0, time stamp: 0x53dfec8a
Exception code: 0xc0000005
Fault offset: 0x0000782b
Faulting process id: 0x1694
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/08/2014 09:46:31 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Secunia PSI Agent because of this error.

Program: Secunia PSI Agent
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Error: (09/08/2014 09:46:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: PSIA.exe, version: 3.0.0.9016, time stamp: 0x52a1d50f
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc000001d
Fault offset: 0x00048611
Faulting process id: 0x718
Faulting application start time: 0xPSIA.exe0
Faulting application path: PSIA.exe1
Faulting module path: PSIA.exe2
Report Id: PSIA.exe3

Error: (09/08/2014 08:42:41 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 888

Start Time: 01cfcb5e6d23f375

Termination Time: 60000

Application Path: C:\Windows\Explorer.EXE

Report Id: cebc644a-375d-11e4-bf64-002564f1131d


System errors:
=============
Error: (09/09/2014 06:11:12 PM) (Source: DCOM) (User: MIKE-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}MIKE-PCOwnerS-1-5-21-4140444065-2353657957-2265952272-1000LocalHost (Using LRPC)

Error: (09/09/2014 06:11:07 PM) (Source: DCOM) (User: MIKE-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}MIKE-PCOwnerS-1-5-21-4140444065-2353657957-2265952272-1000LocalHost (Using LRPC)

Error: (09/09/2014 06:11:07 PM) (Source: DCOM) (User: MIKE-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}MIKE-PCOwnerS-1-5-21-4140444065-2353657957-2265952272-1000LocalHost (Using LRPC)

Error: (09/09/2014 01:09:51 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (09/09/2014 09:22:38 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (09/08/2014 03:08:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/08/2014 00:05:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/08/2014 09:46:33 AM) (Source: Service Control Manager) (User: )
Description: The Secunia PSI Agent service terminated unexpectedly. It has done this 1 time(s).

Error: (09/08/2014 09:46:15 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/08/2014 08:38:57 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (09/10/2014 09:14:40 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1728053f262ebAFHook64.dll1.8.3.053dfecf0c0000005000000000000a99980801cfcd0149b6d3d8C:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook64.dllcd380172-38f4-11e4-9f8f-002564f1131d

Error: (09/10/2014 07:13:53 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1728053f262acunknown0.0.0.000000000c000000583087d8bd5c01cfccf05ac9da7fC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknowned936077-38e3-11e4-a200-002564f1131d

Error: (09/10/2014 06:44:41 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1723953d22946AFHook32.dll1.8.3.053dfec8ac000000500005d841e001cfccebc25300a6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook32.dlld9804594-38df-11e4-be89-002564f1131d

Error: (09/09/2014 05:46:57 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1723953d22946AFHook32.dll1.8.3.053dfec8ac000000500005d76f3401cfcc7fc43e1c98C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook32.dll334e0a96-3873-11e4-b821-002564f1131d

Error: (09/09/2014 00:39:24 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1723953d22ad9AFHook64.dll1.8.3.053dfecf0c000000500000000000064ee96c01cfcc54ab701127C:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook64.dll3cb5ff1a-3848-11e4-bf76-002564f1131d

Error: (09/09/2014 10:51:27 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1723953d22ad9AFHook64.dll1.8.3.053dfecf0c000000500000000000064ee13ac01cfcc45ce3502acC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook64.dll28019677-3839-11e4-b851-002564f1131d

Error: (09/08/2014 00:24:53 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1723953d22946AFHook32.dll1.8.3.053dfec8ac00000050000782b169401cfcb89c39a4262C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\AdFender\AFHook32.dll0b3f442c-377d-11e4-b90e-002564f1131d

Error: (09/08/2014 09:46:31 AM) (Source: Application Error)(User: )
Description: Secunia PSI Agent000000000

Error: (09/08/2014 09:46:31 AM) (Source: Application Error)(User: )
Description: PSIA.exe3.0.0.901652a1d50fole32.dll6.1.7601.175144ce7b96fc000001d0004861171801cfcb6b17462fb5C:\Program Files (x86)\Secunia\PSI\PSIA.exeC:\Windows\syswow64\ole32.dlleb96b727-3766-11e4-b90e-002564f1131d

Error: (09/08/2014 08:42:41 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.1756788801cfcb5e6d23f37560000C:\Windows\Explorer.EXEcebc644a-375d-11e4-bf64-002564f1131d


=========================== Installed Programs ============================

AdFender (Version: 1.83)
Adobe Flash Player 15 ActiveX (Version: 15.0.0.152)
Adobe Reader XI (11.0.08) (Version: 11.0.08)
D3DX10 (Version: 15.4.2368.0902)
Dell Dock (Version: 2.0)
Epson Event Manager (Version: 2.30.01)
EPSON NX110 Series Printer Uninstall
EPSON Scan
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Internet Explorer (Enable DEP)
Junk Mail filter update (Version: 16.4.3528.0331)
Malwarebytes Anti-Malware version 2.0.2.1012 (Version: 2.0.2.1012)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft OneDrive (Version: 17.0.4035.0328)
Microsoft Security Client (Version: 4.6.0305.0)
Microsoft Security Essentials (Version: 4.6.305.0)
Microsoft Silverlight (Version: 5.1.30514.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Movie Maker (Version: 16.4.3528.0331)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Photo Gallery (Version: 16.4.3528.0331)
Revo Uninstaller 1.95 (Version: 1.95)
Secunia PSI (3.0.0.9016) (Version: 3.0.0.9016)
SpywareBlaster 5.0 (Version: 5.0.0)
SUPERAntiSpyware (Version: 5.7.1026)
Windows Live Communications Platform (Version: 16.4.3528.0331)
Windows Live Essentials (Version: 16.4.3528.0331)
Windows Live Family Safety (Version: 16.4.3528.0331)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3528.0331)
Windows Live Mail (Version: 16.4.3528.0331)
Windows Live MIME IFilter (Version: 16.4.3528.0331)
Windows Live Photo Common (Version: 16.4.3528.0331)
Windows Live PIMT Platform (Version: 16.4.3528.0331)
Windows Live SOXE (Version: 16.4.3528.0331)
Windows Live SOXE Definitions (Version: 16.4.3528.0331)
Windows Live UX Platform (Version: 16.4.3528.0331)
Windows Live UX Platform Language Pack (Version: 16.4.3528.0331)
Windows Live Writer (Version: 16.4.3528.0331)
Windows Live Writer Resources (Version: 16.4.3528.0331)
WOT for Internet Explorer (Version: 12.8.2.0)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 6133.18 MB
Available physical RAM: 4719.43 MB
Total Pagefile: 12264.53 MB
Available Pagefile: 10488.64 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:596.07 GB) (Free:552.4 GB) NTFS

========================= Users: ========================================

User accounts for \\MIKE-PC

Administrator Guest Owner
RuthAnn


**** End of log ****

 

I might add that I have ran CHKDSK and SFC /SCANNOW.


Edited by sikntired, 10 September 2014 - 09:52 AM.


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#2 hamluis

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Posted 10 September 2014 - 01:04 PM

Please follow the directions provided and Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 sikntired

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Posted 10 September 2014 - 03:18 PM

http://speccy.piriform.com/results/KPNFN0NQtWClMPcMUXbQM0k

#4 dc3

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Posted 10 September 2014 - 03:26 PM

For testing purposes, please uninstall Adefender.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 sikntired

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Posted 11 September 2014 - 10:49 AM

Thanks Louis, dc3 for response.

 

I've tried various things as suggested by others including add-ons (disabling and enabling, etc).

 

As I reflect back this seems to coincide with MS botched updates around 8/14. Going to make sure that the recommended updates to be uninstalled were indeed uninstalled and not overlooked. Then go from there.

 

Thanks again






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