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BSOD SYSTEM_SERVICE_EXCEPTION (win32k.sys)


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#1 to_the_sun

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Posted 09 September 2014 - 07:07 PM

I've been getting this error more and more frequently on my new laptop. The logs created with SF Diagnostic Tool (following the instructions here: http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html) are here: https://www.dropbox.com/s/eq4a85j2rndwo7t/tothesun.zip?dl=0 (i couldn't attach them because they were too big.)

it always seems to happen while i'm working with Max/MSP and Ableton Live, but that could easily be a coincidence as that's pretty much all i use this computer for.

It may or may not be related, but Max and Ableton themselves have been crashing a lot too. My first thought was that it might be related to a sort of "warning" that's popped up a few times since i got the computer. It comes up randomly in a custom HP window stating basically that the AC adapter/charger (that came with my computer) isn't rated high enough in some manner or another for my computer and that processing power will suffer because of it. Then it lists a url where i can buy the proper HP products they failed to provide me with. Has anyone heard of this issue with HP laptops? Does it sound like it could be the cause of my problems or would you suspect something else?

Any help greatly appreciated!


Edited by to_the_sun, 09 September 2014 - 07:08 PM.


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#2 rockysosua

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Posted 09 September 2014 - 07:11 PM

If your machine is still on guarantee, I suggest you get a screenshot of that battery warning and RMA it back to the manufacturer.

There would be little sense in keeping a machine that is clearly defective, if it's still on guarantee.


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#3 to_the_sun

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Posted 09 September 2014 - 07:17 PM

Yeah I will next time it comes up, but I haven't seen it in a while. And unfortunately the warranty is up (when i said it was new what i really meant was new to me). It's a little over a year old and i got it in basically new condition.



#4 rockysosua

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Posted 09 September 2014 - 07:57 PM

OK,

Let's hope that someone here has good suggestions from reading your logs.


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#5 Cobalt006

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Posted 09 September 2014 - 09:52 PM

System_ Service_Exception Is most  of the time. Due to a faulty  driver. Video, sound , Eithernet. Can also be caused by a failing video chip or card.



#6 to_the_sun

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Posted 13 September 2014 - 03:52 PM

The warning about the adapter came up again. Here's a screenshot.

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