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Windows 7 64 bit Repair Boot Loop Virus


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35 replies to this topic

#1 JoeJack

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Posted 09 September 2014 - 06:35 PM

Hello,

 

    I am currently running an HP touchsmart tx2-1370OUs Windows 7 64 bit. Recently my computer began to act very "sluggish." I ran Malwarebytes Antimalware with no success. After searching my computers symptoms online it seemed that a Java Updater virus could be the culprit. I uninstalled Java using Revo Uninstaller Pro, and restarted my computer. After restarting, it hasn't worked since.

 

   When I attempt to boot windows normally, the HP logo is displayed, and then the computer freezes and restarts on the windows logo. When I attempt to boot into safemode, the computer restarts again with no success. I have attempted to use system repair, system restore points, and a windows 7 repair disc. All of which had no success. I have also booted with a Kaspersky Rescue disc, and Hiren boot CD, both of which found and removed viruses, but did not fix my boot loop.

 

   Any help with this issue would be GREATLY appreciated!!!


Edited by hamluis, 10 September 2014 - 10:27 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 rockysosua

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Posted 09 September 2014 - 06:50 PM

I'm guessing that you've already tried Safe Mode, correct?


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#3 JoeJack

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Posted 09 September 2014 - 06:53 PM

Yes I have attempted Safe Mode. When I attempt to boot into safe mode the computer simply restarts again with no success.

 

Thank you for the reply



#4 rockysosua

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Posted 09 September 2014 - 07:02 PM

OK,

There aren't that many options left as you've already covered a lot of bases.

I have a few questions and one suggestion.

 

Is your data all backed up?

Do you happen to have a System Image on hand?

 

You could boot up again from your repair disc and choose Command Prompt this time and schedule a diskcheck by typing in

chkdsk /r C;

 

PS: I was wondering if it was easy to remove the hard drive from your model, and it is.

Do you have any resources, like a PC, or a USB to SATA adapter?

If we can get your hard drive hooked up to another machine, there's lots of stuff we could do that might clean it up enough to get it up and running again.


Edited by rockysosua, 09 September 2014 - 07:06 PM.

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#5 JoeJack

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Posted 09 September 2014 - 07:26 PM

My data is not currently backed up, but it can be. I have already pulled my hard drive (which is a simple task), and ensured i could access it via my desktop computer. Once I get additional hard drive space for my desktop I will easily be able to backup my laptops data. I am able to connect my laptop hard drive to my desktop via SATA cable and directly to the power supply. If you think resolving this issue through my desktop is possible, I am more then willing to try. I already had it hooked up once and ran an AVG virus scan on the hard drive, and also a Malwarebytes scan, both were unable to resolve the issue.

 

 

I have read other forums where individuals had seemingly the same issue as myself. They were instructed to run something called "Farbar recovery scan tool" and after some use of command prompt and notepad they were able to resolve the issue. Do you have any knowledge of this method? Do you think this could work with my situation? 



#6 rockysosua

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Posted 09 September 2014 - 08:00 PM

I've never used Farbar but have heard it suggested many times.

Being able to hook up that hard drive to your PC, will surely be your salvation.

Until someone with Farbar expertise shows up, you could do a diskcheck while you wait.


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#7 JoeJack

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Posted 09 September 2014 - 08:06 PM

I hope that's the case. Are you referring to a diskcheck via the laptops command prompt?



#8 rockysosua

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Posted 09 September 2014 - 08:42 PM

I hope that's the case. Are you referring to a diskcheck via the laptops command prompt?

I wasn't, but if you're able to, that's just as good.


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#9 jhayz

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Posted 09 September 2014 - 09:01 PM

You may need to address the startup repair boot loop first by checking for any Malwares after running the check disk repair option as suggested. Otherwise, if you need to request for a Malware Expert for guidance, I would be glad to give the team or staff a notification on your behalf to step in to this thread. :thumbup2:


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#10 JoeJack

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Posted 09 September 2014 - 09:26 PM

I have checked for Malware via a different computer connected by SATA, I have also ran multiple Antimalware programs via the hiren boot disc, none of which were able to resolve my issue.

 

It would be much appreciated if you could contact an expert! I'm getting desperate at this point!



#11 jhayz

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Posted 09 September 2014 - 09:34 PM

Request already underway, please wait for the response as they tend to be more busy in Forum topics and outside the community.


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#12 JoeJack

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Posted 09 September 2014 - 09:55 PM

Excellent, Thank you for the help!



#13 hamluis

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Posted 10 September 2014 - 10:28 AM

Topic moved to Am I Infected forum.

 

Please...do not run the FRST tool.

 

Louis



#14 JoeJack

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Posted 10 September 2014 - 02:24 PM

Thank you for the help,

 

I will await further instruction.



#15 dc3

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Posted 10 September 2014 - 03:34 PM

Please run the following scans.


Please download AdwCleaner and install it.

 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

Please download TDSSKiller from here and save it to your Desktop.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
 
tds2.jpg
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
 
2012081514h0118.png
 
3.  Click Start Scan and allow the scan process to run.
 
 
tds4-1.jpg
 
4.  If threats are detected select Skip or Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
Click Continue.
 
 
tds6.jpg[/*]
 
5.  Click Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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